Sonos

I have been using the product (s) for a couple years now and love them. Very easy to use/​install and the audio quality is top notch… I have the sound bar and bass speakers and (2) of the wireless play speakers as well. I see some of the negative comments about the customer service but I have not had to call them just yet.

The speakers are fine if you can make them work. I’m stuck on one station since the software informs me that it needs to be updated but that is impossible since it’s not available on the app store. Instead of allowing me to tune in to the staions I want I keep being sent in a circle with no escape. Need internet radio? Look elsewhere, this is a POS.

I had a problem with the Sonos software and made a complaint with their customer support staff. They immediately responded, discovered that the problem was related to incompatibility with my new version of iTunes, and updated their software and notified me within a few more days. Impressive fast service, fine products. I highly recommend Sonos.

Pretty speakers. But despite the twenty times I had to set them up, couldn’t play a play list. And the promised Spotify connection?, every search I made resulted in error. Many times. Fuck, so many times. u2 gets an error one direction gets an error

Some great products, some lousy ones. Horrible customer service.
I have owned their speakers for many years and have at least 10 in my home. They usually work pretty well and I’ve only had a few issues requiring returns.
Their controllers on the other hand are terrible. I currently have one of their CR200 controllers that went bad not very long after purchasing it is part of a bundle. If you search around online this seems to be a widespread issue they are not owning or acknowledging where touchscreens partially or completely die.
When I contacted customer service, they do not even respond personally but just send a form reply with a link to pay $ 100+ for repair and ask for a credit card to even submit the request.
This company has good technology, but hopefully someone else can pair similar technology with great service.

Great Product but TERRIBLE CUSTOMER SERVICE
I bought a new system for my home on Friday. This was cool as I can play different music throughout my home. The product is very good but unfortunately, Customer Service is just the opposite. I called them three times on Friday (during business hours) and waited multiple for technical support each time for about 15 – 20 minutes. Nobody ever answered!!! I even left a message to be called back since it said that it would keep my place in line and somebody would call back. No call. I sent an email and no response… Great product, terrible service! No need to call back now, I found a solution without Customer Service…

Tempting to be the first Sonos reviewer :)
I have had Sonos products for almost 6 years now and I see no reason of even thinking of trying something else. Good products but Sonos also have an excellent view of customer relationship. Today I had my third contact with their support and that triggered me to write this review. After 6 years of hard use a power supply stopped working for me last week. Called the support and: «No worries, we send you a new one. You will have it delivered tomorrow». Then the situation became a little bit awkward because the support guy didn’t understand my question about what it will cost me and I couldn’t imagine that he was sending me a new one for free, but he was. Small things that makes an already loyal costumer even more loyal and also an perfect example how a company can turn a broken product into a positive customer experience.