Restoration Hardware

The workers are very rude. Especially the lady who works on Thursday night. I gently sat down on a bed and she yells to get off and I followed her rules and I fixed the bed and she yells at me to not fix it 3 times, in front of the customers she was helping out. I was with my grandma and we just wanted to purchase a bed and she made us leave.

I have no idea why they don’t have a higher rating.
My review is for Cynthia who made my Saturday.
I’ve had my eye on their upholstered ottoman as a desk chair.
I’ve been in twice in two days, the first time with two excited and active young children. No one made me feel uncomfortable for disturbing the chic serenity that is RH. (Points!)
Today was the day I actually inquired about the piece. Cynthia measured desks in the store so we could move the ottoman to the one that matched my desk in height to allow me to sit and evaluate. Such a big part of the process for me.
Imagine my surprise that it was on sale.
But the website said it would not be available until December. What ?! Cynthia got on the phone, tracked one down for me, and got it for «furniture delivery» at the UPS price ! (Of $ 30!!)
What this means is 1) I bought that ottoman immediately, 2) don’t buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! She’s so thorough and friendly, and now has a loyal customer in me!

My overall experience with this store was decent. We had to jump through several hurdles and had a lot of difficulty placing our order. I’ve never had such difficulty getting a store to just take my money! Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. She was absolutely amazing! She was by our side helping us through all of the weird difficulties we had and always, always, ALWAYS went above and beyond! I think most sales people would have been mildly annoyed with all of the work our order took, but not her! Seriously, if you go here, ASK FOR MELLISA! I just can’t say enough good things about her. Thank you, Mellisa! You’re amazing!

My husband and I went here to buy our first brand new couch! The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. Martha Hacking was awesome! We felt very cared for. She took her time and got us all set with the best couch ever! Thanks Martha!

A subpar furniture store that ironically places its importance over its projected image. The peasant service standard contrasts the concept the store owner desperately tries to achieve. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon.
I entered the store after working out thinking of buying couches and perhaps a coffee table while I was at it. Since I have a restored classic Art Deco loft, I thought some of these things could work at my place. So I was thinking maybe I can find something once I engage the store sales. Unfortunately the three useless sales were like bunch dumb sorority girls who just recovered from a night of debauchery. All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. And honestly if you don’t want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. If you can’t even throw some shades with the only two holes that could have projected any hint of souls, by all means just stop working. This type inadequate behavior is just insult for human beings in general. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation.
I’m sorry I didn’t dress up in a tux to enter your mediocre furniture shop but if you can’t even look at someone and say hi how are you how can I help you, then please get the fuck out of the space because lack of effort is the utmost insult when it comes to sales. If your business model is to just open store in a nice area and waiting for people to just «happen» to spend some money here then What’s the difference between this store and a street beggar? Homeless definitely hustle harder than this. And for the mediocre items listed in the store you really should give everything you got. If you think you are the Tom Ford of furniture then you are horribly mistaken.

If there’s one thing I’ve learned whilst perusing Restoration Hardware is that clearly rich people prefer dull, muted, depressing colors. I mean, I do like your style, but a little splash of something bright and cheerful wouldn’t kill you.

We ordered their Piedmont Pedestal Soaking tub and tub fill with handheld shower (
) last January of 2014 to take advantage of their annual bath sale promotions at their design store in Santa Barbara, CA. We were told that the tub is custom made so it will take a while to make the tub. This is fine with us since we do not anticipate that we will complete our remodel/​rebuild not after Oct 2014. Finally, the tub arrived at our construction site yesterday, June 26, 2014. The tub looks cheaply made. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. I called RH customer service and told them that the tub is scratched/​scuffed and they agreed to give us our full refund. I love RH, in fact about 30% of what is going into our new home are from RH. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. This incident made me really think twice about ordering anymore RH items. I love going to the RH Santa Barbara store on State ST. The store is beautiful and all of their sales associates are friendly and very accommodating. This review is for the quality of the tub and not their customer service. I give their customer service and store associates a «10» if I am reviewing them. However, I give this tub «0000» or no stars if I can.

They do not have any stock of most items. You have to order them. It took three weeks to receive my item. First they lied to me as to the shipping date, 12/​27/​2013. Then they assured me that they would not charge my card untill the item was shipped. They charged my card, 1÷7÷2014 and they have no idea when the item will arrive. Unless this company changes their game, I would avoid doing business with them.

Very cool place to walk around and check out some awesome furniture. Everything was way to expensive for me but still cool to look at and maybe borrow some ideas from :).

I love this place! Yes it’s pricy, it’s not world market or pottery barn, but you pay for what you get and this place strives on quality! I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! Everyone is helpful and friendly. I am so happy with the pieces I ordered and I will be back for more!

What the? None of the furniture on the floor is available for sale? EVERYTHING must be ordered from the catalogue and sent to your home… excellent business model.
This explains why the company is where it is I guess.
No mystery here.

I love Restoration Hardware, but I am way too poor to actually buy anything here. All the furniture is super comfy, and the faux fur blankets/​pillows/​bean bag chairs are ridiculously soft. I can’t wait to register here for my wedding, and then I’ll finally get the fluffy robe and furry slipper things. I don’t think anyone likes me enough to buy a whole bed set from here, but I want one of those too…