Red Wing Shoe Store

Worst customer service ever. Husband and I went in to purchase work boots for both of us. Two people working, helping others, which was fine. We browsed for about 15 minutes. Neither salesperson even acknowledged our existence. One salesperson stood talking to a guy who flat out said he wasn’t going to buy anything the entire time we were there. Other salesperson complained they were so busy. Uh, you are a retail store hoping to sell your products to customers, you should be thankful for the business. But, apparently not. After another 5 minutes of being completely ignored, we headed for the door. They lost a $ 500 sale.

My experience at this store has been very unpleasant. I looked up redwing shoes on the Internet and to research his store hours and it said they open at 9:30. I work swing shift so I was down there promptly and to my surprise there was a note on the door that said they have new hours that start at 10. I waited around until 10:20 and he finally came up. I explained that I was driving a good distance and that I’ve been waiting an hour already and he kinda squared up and gave me a bad attitude like he’s having a bad day. He opened the door and started talking to some people that were there waiting for him too. He muttered something about excuse him for being late and he said he was getting hassled by me… This guy is running a new business and can’t show up on time and he closes his store early the day before His front door had ups and fedex postage stickers on he door from the day before because he closed up early… In my experience this owner is rude so go hit red wings in Santa Maria or Oxnard before stopping here. Thanks for your time.

I’ve never gone into this store before. My son needed steel toed boots so we decided to mosey in. Everyone has different shaped feet and it was so great to be helped by the funny and knowledgeable Steve, the store manager.
He effortlessly tried one style after another and also tried them with orthotic insoles and found the perfect combination for my son’s feet.
We genuinely had fun in the presence of this nice knowledgeable man. My son commented afterwards while we drove away what a pleasure it was to work with a truly helpful person without a salesy bone in his body. This was just a great experience. The boots are great too.

Bought some Chukka shoes here for a pretty penny. I have been obsessing over these for far too long and decided to put my bigboy pants on and spend the money on a quality made product. The name is legendary, but the review is for the service. No hard sell, the shoes sell themselves. Knowledgeable and very nice salesman even had a «spare» coupon for a discount. I wouldve given it another star if I could. These shoes aren’t cheaply made, so don’t expect a cheap price. The gentleman who runs the shop has been selling this brand for a long time, pleasant demeanor, not pushy. Exactly what I expect from a professional.

A must go to location for boots, Steven is more than knowledgeable about fitting you with the right boot size and insole if needed. Can’t say good enough things about this store!!!

If you need boots for hiking or work, this is the place. It is a small store, but to me that usually means good service. This time it is true.
It’s the traditional shoe place where they size your feet, recommend the right shoe for the activity, then lace them and fit you.
These shoes are not cheap, but will last you awhile.
Ask for some extra laces just in case yours get damaged, they will gladly throw in a pair or two.

Me and my son have been buying shoes there for many years. we own Yost Appliance Repair Service, and we need the best shoes. Great shoes and service.
Yost Appliance
Burt Yost

I picked up a pair of Red Wing 875s here this morning and had a fantastic experience. Not only are the boots the most comfortable I have owned so far, they’re made in the USA and the price is reasonable.
I was helped by the owner (Steven?) who was knowledgeable about boots. He was able to size me, give advice on fit, and recommend how to care for my new purchase. He did not try to up-​sell on insoles, products, etc. and I feel he really just wanted to get me what I actually needed.
These days it’s easy to buy things online, but I was really glad I took the time to shop here. They offer free oiling, free lace replacement, and repairs on the boots they sell here.
One tip: look for a coupon before heading in, I saved $ 20 by using one.