Planned Parenthood

I came here in a panic 8:30 AM on a Wednesday without an appointment. I needed to get my IUD removed due to expulsion. Not only was the person at the front desk nice, but so was every single other person who spoke to me, the nurse who did my procedure, and the woman filling out my information. She even offered to put in at new IUD after the old one was removed and I am so grateful for the services that they provide here. I was out at 9:50 AM and while yes, there is a bit of a wait, it really is not that bad as they are providing quality service and the only place I could walk in and have the procedure done. The procedure itself was done quickly by Lin and she was a really wonderful person to talk to.

It is true what the other reviewers have said — you will wait. I waited almost 2 hours to be seen, and expected as much from the other reviews. But for the kindness, care, and attention you will receive, this is no sacrifice. They are worth the wait, and so are you. Unable to get an appointment in LA for two weeks, I drove all the way to SB to be seen — with only a 1 day wait for an appointment — much better!
I was treated with the utmost respect, the facility was clean, comfortable and professional, and if you’re lucky enough to get Rhonda as your NP during your visit, you’ve basically won the lottery. She spoke to me like we were friends — and helped me understand what was going on with my body/women’s health issues. I was the last patient of the evening and though she could have been dying to get home to dinner and TV, she displayed not one second of frustration. She took her time and honored me as a human being, not just another number. I am SO grateful to Planned Parenthood SB and especially to Rhonda, for helping me take control of my health.

I really believe in what planned parenthood is about, but this location was not great. My friend and I were only 15 minutes late to our appointments and they were completely annoyed with us and we’re not at all understanding or nice. They told us we could still be seen but we would now have to wait over 2 hours, and even if we were «on time» we still would have to wait. It wouldn’t have been so bad if the receptionists weren’t so harsh, it was like they were trying to get us to leave. I don’t understand the long wait time, especially when they encourage making appointments so much. Also once you’re in the waiting room you can’t leave, we asked if we could just go to the corner store to get drinks since we knew we were going to be waiting so long, but they told us we weren’t «allowed» to. I still support Planned Parent, and this place isn’t all bad. Once I got in and saw people everything went great and the people inside were amazing and very helpful/​kind.

Still here for my appointment at 12:10… An hour later. What’s the point of making an appointment if I’m just going to wait as long as everyone else. I guess people don’t have jobs and can wait all day… Almost 2pm but at least I’ve been helped. Still here though.

Was called by representative for the appointment. Scheduled an appointment. Came5 min earlier. Waited for 1 hour 20 minutes. Left this place. Never saw a doctor. Do not waist your time here. They should hire someone who would plan a better scheduling system. Disrespect to the Time!

I would pay any amount of money to not go to this place again. My appoinment was at 1:30 and it is now 3 and I’m still waiting. Terrible. I will say that once I finally saw someone she was very helpful and friendly. Still… not worth it

I don’t know why they even give you an option to have an appointment. It’s pointless because you still have to wait for hours, very unorganized.

I honestly hate to give this place 2 stars because I honestly really believe in planned parenthood and everything they’re about, but this location SUCKS!
Let me start of with the Good. There is one nurse practitioner there she is a tall white lady with blonde hair and she is AMAZING! Super nice, makes you feel comfortable, and very informative. She’s a doll, & I absolutely and so thankful she’s there! This place NEEDS more people like here.
So Every Time I call to schedule an appointment for what I need, it’s all set up and ready but when I get here they have NO IDEA what I even booked the appointment for. They had to «Re verify» because apparently there was miscommunication between the receptionist and nurses. Also when I called and asked if they could provide me a certain service they said yes, so I booked the appointment and when I came in they said NO that they can’t help me. Why say you’re going to do something, and then when you have the appointment and spend your time and day coming in they say never mind you can’t! This happened to me 3 times!!!
Also when I needed my third HPV shot, the second one I got here a few months back, they had NO Record of my second one!!! What the hell!!! Worst place ever!!! Also the MA I got this last time was SO rude! She had a nasty attitude and made you feel stupid for booking an appointment they don’t offer when you called in and asked!!! If you could drive out to a different location or go to your primary physician Then goo! Stay away from here! Highly unorganized and will lose your medical records!!!

walk ins my butt. I guess ill havre to pay someonw to look at my nethers.
And whats the deal with being more confidential? How is writting on a paper confidential? I am angry and sad and probably have vagina cancer for all I know. See you next week.

I’ve been here a few times. Everytime i have to wait over an hour even with an appointment. So I made an appointment at 910 just to refill my birth control. Got here at 9 on the dot. Was told it would take 20 – 30 minutes for them to fill my script. So I took a seat. Hour later and nothing. I asked the woman at the counter if it was ready yet. And she VERY rudely/​condescendingly told me she would call me when it was ready.
The one thing about this place is that it is super clean and much nicer then the one I used to go to back home.

After I called planned parenthood back to re-​refill my rx that they never put through, the lady on the phone said she would have the clinician do it again. I checked the pharmacy website this time to make sure my rx was there before I picked it up. It was, so I drove to pick it up. Once at the pharmacist, they asked if I had insurance and I said yes. They said they didn’t get my insurance information sent over so I had to sit there and wait while they ran my insurance. And THEN, I find out that the rx wasn’t even the same brand that I’ve been using. So not only did PP not send my rx the first time, the second time they sent it they did so without my insurance info and also the wrong brand. Sigh. If they are going to give me a substitute or different brand, they could at least have told me so when they put in my rx while I was sitting right there at their office with them so there are no surprises. Like everyone is just going to know that «x» is the same as «y» and blindly take the drug unless they were told it is ok. This again goes back to their lack of communication.
I would only recommend planned parenthood for people who don’t have insurance and have no other choice but to go to this place.

I have been to Planned Parenthood for many years now (7 years!) and have definitely had my fair share of unwelcome experiences. Yes, you have to wait… sometimes for much longer than expected. Sometimes you may catch a nurse practitioner on an «off day» who makes an off handed comment that upsets you. Like many places I’ve been to, including the supposed «best gyno in town» it is NOT perfect. There are things the are great at and other things are lacking.
However, today I am here to talk about the absolutely AMAZING services I received during a time of great pain for me. Maybe I got lucky, but during this recent experience, I consistently had the same nursing assistant and nurse practitioner. These women made me feel comforted, understood and safe. They patiently answered my many questions, offered great advice and were genuinely there for me. This was the hardest time of my entire life, especially for my «female health» and they absolutely exceeded my expectations. As I said, I have been going to the clinic for 7 years and it’s not perfect, but when it comes down to the heavy hitting female problems, they provided the best support I could ask for.
Thank You Planned Parenthood!

I visited Planned Parenthood so many times because of the convenient location and my insurance always covers my expends. However, this place pissed me off!
1) one time I got Yeast infection and I was under the treatment, my boyfriend felt uncomfortable too at the same time, so he went to the clinic to get checked. The nurse just checked him in. Finally, the doctor told him that he got the infection too but they do not offer any treatment in the clinic, the treatment is only for women! He spent few hours and got nothing! Cannot they tell people in advance so people do not have to waste time!
2) I went to the clinic last week to recheck my Yeast infection and get Trichomoniasis exam just in case. The nurse told me they cannot exam me coz I did not have symptoms. My god, people could get a lot of things without symptoms. I m tired of dealing with nurses there, I do not know which medical Institution told them to do this but other clinics won’t do the same thing. They are silly and not knowledgable!

I can tell that Planned Parenthood is all about building relationships with their patients. I came in for my yearly check up, and from the time I was greeted at the front desk to the time I paid, I was thoroughly impressed with their stuff. Their staff was friendly and eager to answer any questions I had. Although there were five people ahead of my appointment, my wait was not long. Everything was smooth and appeared to be running efficiently. I happen to work and talent acquisition and staffing so I have an astute knowledge for effective workforce environment, and Planned Parenthood is a perfect example. The doctor I worked with was great and very knowledgeable; she was very polite and presented an honest interested in my health and well-​being. Nice facility, great people working there.

I had a positive experience with my visit. Where I usually go to was booked solid for weeks, and here I was able to get my appt for an annual exam only a few days after I called.
I was definitely anxious since I had no idea what to expect. I’ve always been a supporter of PP but have never used their services. However, a friend had told me she had a really positive experience with an Ivy League educated NP who saw her. The clinic itself is impressive and large once you are in. Nice facility. It took a bit of time for the first visit to fill out the paperwork, but my appt was at 1. I got there ten minutes early. The med asst called me in at 1:15. Fairly standard wait time. Sounds like you may have to wait a little in the waiting room (if a walk-​in), but compared to other places in town where you have to wait for days or weeks, it’s wonderful that there is some place you can be seen same day if needed!
The staff was professional, comparable to those at other clinics like Sansum around town, so I’m not sure what happened with the other reviewers here. I will say, though, that staff are not as friendly as SB Neighborhood Clinic (the one in I.V.), where the people were super warm and friendly – however I think SBNC is the exception rather than the rule. BUT given the fact that they don’t know who’s walking in through the front door, I can definitely understand why they could be seen as standoff-​ish. And there were a couple of harmless protestors out on the street in the front by the time I left.
A bit of wait time to see the NP, but that happens at other places, too, where drs will run late. The annual exam was the usual, with the NP giving me a referral for a mammogram (which was not even on my mind). I guess at my age of over 40 is something that needs to be done once a yr supposedly. Didn’t know this… Also, I was really concerned about keeping my info safe and confidential, since I was getting STI testing, and they completely alleviated my concerns with their strong confidential policy.
Please note, since I was using private insurance, I called my info in ahead of time and they fig’d out all of the billing beforehand. And I paid my co-​pay when I left. Easy, no hassle and took less than 5 min to pay.
All in all, I rec’d PP, especially for the ease and convenience of being seen. Good facility and competent staff. I confess, going in for a check up is something that I’ve been putting off for the last few years as it’s not much fun. But it’s something that needs to get done and this is a good place to go.

I have always been treated graciously and with respect when I came here for health services. I would recommend this Planned Parenthood to any of my friends.

I went in for the essure procedure yesterday and had a wonderful experience. The staff were ask very kind, gentle, and caring. They made sure I knew exactly what they were doing at all times and they went the extra mile to make sure I was comfortable during what could otherwise have been an uncomfortable procedure. The recovery room was fully equiped with heated cushy recliners and heating pads for my stomach as well. Thank you wonderful staff at planned parenthood!

This place has come through for me on some really tough times. I found out I had been pregnant when I miscarried (early…about 6 – 8 weeks) and the staff was very helpful (as I was hysterical). I have been getting my birth control from them for 4 years now. I have switched to 3 different forms of birth control and they have always been courteous and supportive on my choices. They are very well knowledged and answer my questions accurately and with sensitivity.
With that said, I do have to complain about the waiting time. Most of the time, I try to make an appointment but it seems that whether I walk in or make the appointment, I always wait about the same amount of time. I guess its a good thing though, because there seems to be a lot of people there who need help. Maybe it’s just that I always go when they are that busy. There have also been a few clinicians who were ‘short’ with me and cut me off when I was talking, but the majority who I have seen have been helpful and positive.
I fully support what Planned Parenthood stands for and always try to leave some type of donation because I get my exams and birth control for free. They exam rooms are always very clean and the NPs are sweet. I definitely recommend checking them out, but do keep in mind the long wait times (I am not the only one who has had this complaint).

So typically I have a doctor that I go to get my birth control, but I recently I got a new job and I dont currently have health insurance. Fisrt off, its very hard to get an appointment within a weeks time frame. All I needed was a Depo injection, and I had to visit the website and make a call just to convince a staff member that I needed the Depo sooner than the three week wait period they were qouting me.
So I got my first appointment the next day, and was one of the first appointments of the day. To save myself and the staff some time, I actually went to the trouble of filling out my paperwork prior to coming by printing it off thier website. I figured with all my paperwork done than I would be seen quickly and be in and out. Sadly this was not the case.
Of course, the girl who had collected my paperwork set it aside and forgotten I was there, so i had to walk upo and remind her after watching to other girls go before me. Than they put me in a room to be questioned about my sex life and the girl who was asking me the questions appeared to be on drugs. She was only listening to me half heartedly and twitching all over the place. I felt strange about telling someone who should be on an episode of Intervention about my personal sex life. I proceeded to tell her that I was past due for the shot, and that I had still has sex with a condom with my BF. She stopped writing and told me flat out that they couldnt give me the shot. I told her that I needed it and I wasnt going to take no for an answer. She said she would talk to a nurse and see what she could do. She asked me if I wanted to be tested for some STDs and asked for a urine sample. I told her that was fine, but she ended up doing a pregnancy test without my consent. Than she proceeded to tell me that I would have to call my former doctor to get proof of a prior depo shot. She than expalined to me that geting medical records for other medical offices is a process that could take up to 15 work days. I was furious. Nobody told me that I needed prior proof of the shot, and I had already been there for 2 hours. I asked to use the phone to see if I could get the info faxed to PP asap so I wouldnt have to come back and be even more late on my shot. She seemed irritated with me and told me she would come to check up on me in 10 min. 40 min later she comes back to me angry as ever… To make a long story short. After fighting with my insurance company to release my information, and ebing scolded by the PP staff members not to use my cell in the hospital I finally got my shot 3 HOURS LATER. NEVER AGAIN. Dont let them fool you with the fancy SB lounge room, and the false appearance of organization. I suppose «safe sex, and «planned parenthood» is something that you have to push for and advocate more than they do.

Hm, I’m not sure how I should feel about being the first poster here… They have an obnoxious staffing/​hiring scheme. I’m pretty sure all of their receptionist/​front desk types see themselves as the staid and true martyr-​guardians and last line of defense for their doctors; it seems like they’ll do anything to get you to give up and leave. Hour waits for appointments? Got it. Strict adherence to a no food/​bev in waiting room policy (when you KNOW youre gonna be in there for an hour)? Got it. Not letting you call a birth control refill in ahead of time so you don’t HAVE to wait an hour? Got it. The doctors themselves are very very nice and good though; too bad about the front staff.