Mr. Rooter Plumbing

AVOID THESE GUYS! HIGHEST PRICES AROUND, HIGH PRESSURE SALES. Made an appointment to clean main line for first spot the next day, didn’t show on time, called the office, was told they had a company meeting that morning and they would be at my house shortly (really, they didn’t know it was scheduled the day before when I made the appointment??). 45 minutes later no show, guy on the phone stated the“meeting” ran long, but I was still their first appointment. 45 min later no show, called again, was told «technician» was on the way, still first in line. 2.5 hours after scheduled app the guy shows up.
Line was cleaned, this is not rocket science, really a basic service, in talking the the guy (I refuse to call them technicians) I found out he had a rather long service before he came to my place (so much for the meeting BS and promises I was first, outright lie). He then offers a free video inspection if done right then, I agreed. The vid guy arrived, vid showed areas of root intrusion and they suggested a new trench less line, I said that wasn’t going to happen, they then said I needed a hydro jet process (not new to me, I’ve had it done before) and it would be $ 1300, laughed and the guy lowered it to $ 1150, told him nope, before he left it was down to $ 1000(I ended up having it done by another plumber for $ 400).
This companies’ business model, in my opinion, is high pressure sales (other reviewers also feel this way) to customers unfamiliar with plumbing skills and procedures and perhaps intimidated to not say yes to them, again high pressure sales. For what its worth I have over forty yrs experience in the building trades, so their game didn’t work on me. The picture in their add of them in a meeting viewing a screen, in my opinion, is most likely sales training, not related to customer service or plumbing knowledge.
FIND SOME ONE ELSE

Roots, roots, roots. The drought is making my drain lines very attractive to plant roots. Yes, another blockage to my waste line and yes, another backup of wastewater. I reached for my Mr. Rooter business card and gave them a call. I asked for Jessie Neal (my favorite Technician) but he was not available. The service staff were very busy but Heidi, the office dispatcher, was able to have Casey S. speed over after he rescued another customer. It took 2 hours for him to arrive, but still pretty quick response to my call for help.
He worked diligently in the dark until he finally broke through the root ball with his Straton 300 drain cleaner. He put the drain snake through twice just to make sure that my line was open and running.
Casey was prompt, friendly, professional and knowledgeable. He was determined to get the job done right, before he went home after a hard day and a late night. I appreciate his great work ethic and positive manner.
If I have any more plumbing issues, I have Casey S. and Mr. Rooter on my speed dial. I know that I can trust them to solve my plumbing problems. The smile and friendly «we can do it» are just added bonuses.
Thank you Casey. I am adding you to my «Favorites List» too. Good job!

Mr. Rooter’s call center receptionist Chelsea was extremely rude and patronizing over the phone. She is obviously not educated on what customer service means.
Had I not needed an evening plumber, I would not have used Mr. Rooter.
I was happy with the plumber who came to work on the plumbing problem;
he did solve the problem.

Alex from Mr Rooter in Santa Barbara installed our garbage disposal this morning. I had thought about doing it myself but being in the middle of a move in, decided against it. Wise decision as the old disposal was put in with a sealant other that plumbers putty. Alex worked for a couple of hours and did a great job. He was very careful not to damage the wood floors in the kitchen and left the kitchen work site very clean and the disposal works great. Great job Alex!

We own a 50 year old house in Goleta. The drains, particularly the kitchen sink drain has always been super slow. We were told the original builder had goofed up the plumbing, making it too narrow and thus prone to clogging. The entire Mr. Rooter crew did an excellent job including Mr. Pablo Gonzalez. Now my kitchen sink drains in about 15 sec vs. 4 – 5 minutes before Mr Rooter Treatment. Hooray for Mr Rooter Plumbing!

Absolutely love Mr Rooter in Santa Barbara! They are all so helpful, friendly, professional and knowledgeable. My boss has been using them for years and they have always provided us with the best service. They are easy to get a hold of, they came within the hour after I called them, Jesse was so great! He explained everything to me, so that I understood and corrected our plumbing issue right away. Definitely recommend Jesse N. and everyone at Mr Rooter Plumbing!

I would NOT recommend these plumbers. They are currently working on my house. They had to dig a 4 foot trench, and in the process have managed to destroy my entire yard. Rather than piling the dirt they dug up on the concrete, they used it to completely burry and destroy my vegetable garden. My front yard has looked like a complete battlefield for the past three days.

Had a horrible outcome from shotty plumbing work on the simple task of reseating a toilet.
Instead of cementing the correct drain parts the «plumber» caulked a 3″ pipe to a 4″ flange. This held less than a year before failing and leaking out into the surrounding floors and walls.
After 2 weeks of restoration work we found the root cause and brought it to the manager’s attention. After a week of stalling, he came out and agreed that the work was faulty — claiming that he would get back to me regarding a refund. Another week of stalling and still no response.
If you need a plumber, steer clear of these guys! A company that doesn’t stand behind their work isn’t worth a grain of salt.

I had a slow draining utility room sink that I thought would just require a simple cleanring of the line. When they tried to clean the line, they said they could not go beyond a point and recommeded hydro-​jetting for an additional $ 425. They came back another day and tried hydro-​jetting without success. They then camered the line and said the line was broken and it would be $ 12,000! and cut into our garage concrete slab which would have destroyed the epoxy finish. I told them I would think about it and called a plumber who I had worked with before. They tried cleaning the line and also ran into an obstruction in the line. They were able to locate the obstruction, cut a whole in the line and clear the obstruction. They installed a new clean out in the place with the obstruction for the future. They did this work for a lot less $‘s than Mr. Rooter, and a lot less destruction to our home. I would not recommend them to anyone!

I am writing this review in response to my grandmas service with this company. My son and I went to stay the week with my grandma for summer vacation since Santa Barbara is such a beautiful place. However our trip turn into a nightmare when her kitchen sink got backed up. So we called Mr. Rooter, they were very quick on their call I give them 5 stars for that, maybe they aren’t very busy because of their poor service but they did not hesitate to come. Which at first I believe was a blessing that they were so speedy so we can resolve our plumbing issues. They plumbers came and examined our sink and said it would be a simple fix and quoted my grandma their price. We agreed and they started working. But instead of making our plumbing better they made it WORSE!!! I am not a plumber so I don’t know exactly what they did but they somehow seemed to backup/​clog the guest bathroom (the bathroom we use). They started telling my grandma how it was going to be much more than the work we originally called them for, not to mention tons more money. I tried reasoning with the guy about how their mistake shouldn’t cost my grandma more money and how they made it worse, he then laughed and was like «Well do you want it fixed or not?» How completely unprofessional and disrespectful. My grandma is up their in age so taking advantage of her is very easy, I feel like they did this on purpose. So we had to choice but to have them fix it because calling another plumber was too much of a hassle than what my grandma wanted she was worried it would cost her more money. So my advice is to be careful with this money hungry con-​artist company. Especially if you’re an elderly person! Unless you literally like throwing money down the drain for services beyond your control I highly recommend STAY AWAY!

Mr. Rooter staff was professional and speedy. They explained everything in detail, and arrived within an hour of my (emergency)call. Hey, plumbing is always $$$, but they follow up well and have a 30 yr warranty on their work/​parts. Martin was really helpful, and oversaw the job to completion.

The service from Mr. Rooter was very professional and they were clean and fast. would definitely use them again.

Excellent plumbing service and a job well done. After living in our house almost 49 years, our pipes needed replacement, and although it was an expensive job, Mr. Rooter gave us an incredible price. The amazing team working on the project was sweet and hard working and they worked together like clockwork. The project took several days, and they went out of their way to make made sure we had water every night, which made a HUGE difference. We also had a family emergency during the time, and the crew selflessly bent over backwards to help us and continued to generously offer unconditional help, which we will never forget. Their explanations were straightforward and suitable for my brother who understood plumbing extensively as well as my mother and me who barely understand more than water goes through pipes — sometimes. When the work was completed, the crew went out of their way to clean up the area and make the sidewalk, house and yard look better than they did when they started. More importantly, they verified that everything was working properly and they went beyond the double-​check range. We would recommend these fabulous people in a flash, and we will tell our neighbors about their fine plumbing, courteous «ancillary» services and competitive pricing. Call Mr. Rooter!

Called them for a blocked drain and the quoted price was very reasonable. However when they arrived it appeared the main interest was a hard hard sell for an expensive replacement of the sewer line. Not an ongoing problem but for some reason the camera went in first.
It’s simple maintenance for roots on an old line and yes a brand new 10,000 replacement would be great. But 100 bucks a year is a better value.
Don’t trust the advice.

I just moved into my first house in Simi Valley and when the sewer line suddenly backed up into the house I panicked. It was a Sunday afternoon and I had no idea what to do or who to call. A neighbor recommended Mr. Rooter and I promptly called them. The first guy they sent out didn’t know how to properly asses the damage and called out his supervisor. Ben responded quickly and was at my house within a matter of minutes. Ben helped me navigate this difficult process. He was comforting and extremely eager to help me get the best deal.
Over all the process took longer than I would have liked, but that was mainly due to me bringing in the city to asses the damage that their tree had done to my sewer line. Ben and his workers Jayson and Joshua did everything they could to convince the city inspector that this was a city issue. They even sent me pictures and video that I can use for my claim against the city.
So far the plumbing works great, of course it has only been a day. I don’t know anything about plumbing and I don’t know if i paid to much, maybe. At the end of it i am glad that I had the pleasure of dealing with Ben, Jayson and Joshua. I believe i got a great deal for all the hard work that these guys did.

I had a great experience with Mr. router. I am a small owner operator of my own business, so I’m hesitant to call corporate or franchise companies to perform work for me. I called the Company around 1030 on a Saturday and had someone out around noon. Upon arriving the service technician was very kind and professional by the name of Pablo Gonzalez. He was very presentable and his equipment was clean. Pablo made sure he had on booties before he walked into my house. The drain was cleared and he gave me a 30 day warranty on the drain and honored the $ 79 Internet price. Pablo included a quick camera check of the pipe and called Dan another technician that was in the area he came over real quick. They were not too heavy on the upsell of other services so overall my experience was great and I would recommend using those two gentlemen

Worst. Company. Ever. We had a busted mainline going into the septic tank. They came and said it had to be fixed immediately and talked us into signing a work order with a quote for over $ 14,000, before we could get a 2^nd quote. Meanwhile, they didn’t fix it right away. It took them 2 weeks of tearing up our yard and patio; VERY rude workers who broke everything in their path (light fixtures, ceramic pots, our aggregate patio, etc.). They said they weren’t liable, since we signed away our rights on the work order. They talked us into needing a new toilet and sink, both of which they replaced with items that don’t work well. Meanwhile, they flooded the outdoor bathroom floor and said they would replace the linoleum floor. They glued it wrong, so all the pieces peeled up. Said they would come back to fix it, never did. Never returned our calls. The ads on TV are false advertising. Not nice white clean cut people, but mean-​spirited greedy nasty people, many of whom don’t speak English. We were tempted to take legal action, but were very scared of these workers retaliating. (Meanwhile, we heard from other plumbers since then that they rushed us into signing a contract that was DOUBLE what others would have charged. They apparently have a reputation for doing that.)

Mr Rooter is ridiculously overpriced!!! Their fleet of new vehicles and tv ads is part of what you are paying for. I mistakenly called Mr Rooter instead of The Rooter Man (highly recommended) to root out our main sewer line. Mr Rooter’s policy is to give you a quote before proceeding with any repairs. I asked that only the broken section of line to be replaced This did not happen. After digging to the main line old linand using a camera to locate the problem the serviceman recommended an entire new trenchless line. I was skeptical since I had work done on this line a couple of years previous and had several feet replace with new ABS line. Another Mr Rooter serviceman arrived and gave us an estimate of $ 18,000. I responded that this was very expensive and the quote was lowered to something around $ 12,000. Again I protested and a new quote for a shorter line was around $ 8,000. I finally said no to any trenchless line and asked about a quote to do what I originally asked be done. Original serviceman said a minimum of $ 2100. I was taken aback and protested that this amount seemed high but found myself in a compromised position. They completed the work and I paid the approx $ 2100. I then lodged a complaint about never having received any quote about simply repairing the line. They grudgingly refunded me some $ 800 given that it took about 2 ½ hrs to fix my original problem.
Mr Rooter thrives on suggesting expensive repairs. One of my friends had a new trenchless line inserted in his daughter’s house. Same basic length as mine and more difficult terrain to boot. It cost $ 5000. Mr Rooter should be advertized as Mr Ripoff. Get someone local rather than this broad-​based outfit. Seeing their ads on tv and noting their service trucks in my area, I decided to post this review although the work they did for me occurred about 2 years ago.

Just awful. Called Mr. Rooter at 5:30pm for an emergency and was told a plumber was on the way within the hour. 5 hours later and still no plumber.

They did unnecessary work and quoted me a fortune. Had them stop, called another company and had it done for a fraction of the cost. These guys tried to rip me off for repairs that were not needed.