Macy’s

I had good customer service. Very helpful and friendly people in the 3^rd floor when I was trying to find an outfit for an upcoming party. Even though the only thing about this Macy’s is that there’s too many clothes and less people around the store

My wife and I were shopping for a iBed and found the staff at Macy’s upper State St. very helpful. They were professional and truly concerned with saving us the most money while making sure we had a quality product.
Tim and Paula have excellent customer service. It’s hard to find well dressed people these days and Tim was exemplary in this regard.
They even helped us move the bed to my truck on the carts, amazing.
Great low stress experience. 5 stars

Macy’s at La Cumbre Plaza. Men’s department; Ana O always gives top notch service. from slacks to shoes to shirts, this lady knows her stuff. Stop by for some new attire or just to say hi!

Calling them is just as bad as trying to find a cash register with an employee at it.

Place is terrible. I went in to the jewelry department ready to spend a few hundred $$ and NO ONE helped me or even acknowledged my presence for the entire 25 minutes I was wandering around the counters. There were 3 associates when I first walked up and then 2 left as I was looking at the cases and then the 3^rd started helping other people who came after me. When are they going to just close this dump down?
This store is EXACTLY why I no longer shop «locally.» Macy’s SUCKS.

Trevor and Josh were so helpful! My husband was shopping for a suit and we ended up leaving with the suit, matching shoes, and belt. They even went to the stock room to hunt for the last size. Very refreshing to come across as great customer service is hard to come by nowadays.

Good deals, slow service. Was in the mens section and had some of the same brand shirts other stores carry for better prices, makes sense to me!.. overall good deals if coupons are applied.

I read the the other reviews and decided I should chime in. This Macy’s is smaller than the huge ones in SF and LA but I was happy with the staff and the store was well maintained and clean.

This is a pretty dumpy Macy’s. You can tell it’s old and hasn’t been updated in a long time. Probably hasn’t been cleaned in a long time, too. The first floor is very crowded and pretty hard to navigate; they really try and pile as much as they can in the store.
Today I went to the lingerie department to buy some bras and everything was surprisingly organized. Went to the fitting room, but all the fitting rooms had no locks on them! Had to go to another fitting room across the way. I agree with other reviews that the fitting rooms are pretty gross.
Anyway, I was overall happy with my purchase because the items I got were on sale and their prices matched the prices online. But I don’t think I will be returning anytime soon.

Well I am not much for rating chain stores, today another exception. The store has easy parking which can be a big deal in Santa Barbara. The air conditioning works great, and that has been so welcomed here in this summer. The shop has so many styles to choose from and so many are on special 30, 40 50 70 percent off. But the list prices seem to be triple list price everywhere else? Who knows, The deals for me were in housewares where with the discounts there were some real nice deals. Now isn’t that what shopping is about, finding the deals!

I have to agree with the other Unilocalers, this is by far the worst Macy’s I have been to. Even when you do find an associate, they are so rude you wish you hadn’t found them. After my most recent experience with a sales associate in the fine jewelry department basically belittling me I will not come here again. I will either go downtown or choose the online shopping method from here on out. Whoever the store manager is at this one clearly isn’t qualified.

Truly the worst Macys I’ve ever been in. This place is dirty, it has a very limited selection and what is available isn’t attractively presented. It looks like a different store chain completely to Los Angeles or San Francisco area Macys. It’s a shame that we have TWO totally crappy Macys in town, neither of which is really worth shopping in.
I recently was in La Cumbre and tried to get two different cosmetic items (from two different lines) and they were sold out of each item. This is the only place on this side of town to get said items, so why aren’t they keeping up their stock?
They have the most uninterested, apathetic employees at this location and that just adds to the sadness of this store.
If you want a Xmas sweater with jingle bells on it, a polyester track suit or a hawaiian shirt for your boyfriend/​hubby, GO HERE NOW. Otherwise, not.

I feel bad leaving a negative review, but this place is atrocious.
1-​Sales associates are COMPLETELY USELESS. First visit– shoes. No one talked to me in that department. They didn’t have a good selection anyway. I went to check out the ladies section. No one talked to me either. I came again today, asked if they sold the Urban Decay Naked Palette and the sales associate ROLLED HER EYES and said they didn’t carry that at Macy’s. WOW! check yourself before you wreck yourself lady!
The store– super tiny and super messy. Crap selection. It terrible. Shopping should be fun and this store is sure to disappoint. It’s so crammed despite being 3 levels.
Easily the worst Macy’s I’ve been to.

I came to Macy’s just before closing one night, at about 9:20. Got in the elevator and suddenly, it stopping. I laughed a little because that only happened in movies. My sister and I looked out of the glass elevator at some of our family friends who took the elevator. We tried to tell them that we were stuck. They though we were joking for about 5 min. Then they went to get the manager. By this time, it was about 9:45, 15 min after closing and they started to turn the lights off. The manager watched us from downstairs and didn’t know what to do. He got the phone book and tried to find the number to the elevator maintenance company. They didn’t answer. He told me to push the call button in the elevator. I did and it said «Please stay calm, your call will be answering in the order in which it was received». They connected me to the maintenance company and they said they’d send someone from LA!!! All we could do was wait. We waited for an hour and a half and I pushed the button again. It connected me and I asked where they were. They said that they couldn’t send someone because they couldn’t get a hold of Macys to confirm (they were closed). At this point I was done, I told the manager, «you wanna call the fire department, or should I push the fire button in here!!!». He called them. They showed up in 5 fire trucks!!! Five! They got here and got us out in 5 min. Wish we did that in the first place. When we got out, all the manager had to say was, «Thanks for shopping Macy’s!» I can’t believe it. He didn’t even apologize or give me a gift card for inconvenience. I got in the elevator at 9:25 and out at 11:45. I want a gift card :). This was a horrible experience.

Came in looking for the Louis Vuitton purse section because the La Cumbre Plaza shut their entire store down :(The purse rep at the cash register kindly told me they didn’t have one any longer but gave me alternative locations in Santa Barbara and the surrounding areas to check out.
Great service.

This isn’t the best Macy’s in this area. It’s a small store, so their selection is limited. It’s kinda of a small building and seems pretty cramped. The Macy’s in Goleta is much better.

At the checkout counter… this was my conversation:
«Would you like use your Macy’s card to save 25%?»
me «No, thank you.»
«Would you like to apply for a Macy’s card and save 25%?»
me «No, that’s ok… I’ll pass.»
«Even if you don’t get approved I will still give you 25%»
me «Oh yea? Still not interested, sorry.»
«OK, I’ll give you 25% off anyway.»
*WIN*

when I was a teenager and this store was Robinson’s I would find too many clothes I liked. I can’t say that now, in fact I rarely find anything I like. They seriously need a new buyer — aren’t the nearly empty store and massive clearance racks a hint? I realize they have to cater to every kind of genre but they’ve left out the California hippy-​surfer style that I like. And then some plain mix and match junior clothing would be nice. I have to say that they do have American Rag which almost foots the bill but most of the choices have bizarre features. So I’ve about given up on them now that we have H&M and Forever 21 – still they lack the basics I desire too. :(.

this Macy’s is eh. They always have tons of employees but they barely know what they are doing. The cash register areas are always filthy and disorganized but they are always nice and give me coupons that i forget at home!

Extremely low inventory. Wanted a belt, and shoes, but they had very limited size options. Macy’s on lower state st. Is much better.