LensCrafters

The staff that used to be friendly and accomodating has gone completely downhill. Go anywhere else but here.

Miguel, the Manager, and Amber were terrific in helping me pick out new glasses. They know their inventory and have good taste for choosing a frame that fits your face. When my Dr.‘s new prescription for my lenses was delayed in getting to LensCrafters, Miguel went above and beyond to work out a solution. I needed the new glasses for an upcoming trip, so time was of the essence. Miguel thought «outside the box» and graciously assisted in getting the prescription and submitting my Order quickly. I have bought 3 pairs of glasses here and have always been satisfied.

They keep calling me to schedule an appointment, even though I always tell them I’m not interested and I want to be taken off the calling list.
As far as everything else goes, the place is decent

Gee thanks for the help, NOT!!! Long story short this place sucks! Not a patient here, nor do I live in the area. Ok I made a mistake and forgot to take my contacts out and went surfing. Whoops. Well when I was done I went to take my contacts out and I could only get one out. I was having trouble with the other and irritating my eye. So I was getting a little worried because I didn’t know what the issue was. Anyway I thought I could run in and have somebody here take a look at my eye and tell me if my contact was in or out and I lost it in the water or something. I was having trouble telling because my eye was so irritated. Anyhow the girls working were very nice but wouldn’t do anything without the doctor. The doctor wouldn’t do shit without an appointment. I mean I understand business is business but 2 mins to help someone out that would have been something simple for the doctor should be no problem. I know my optometrist back home would have done it for sure. Just take a look and tell me I’m not going crazy. So thanks for not helping me out bruh. This 1 star review would have been a 5 star if you would have put your greed aside and just helped out a human being. Don’t go here people.

I’ve never felt so grifted, cheated, totally ripped off by «medical professionals» in my entire life.
First of all, I was a previous customer at this place, prior to having insurance coverage. They did «ok» in the past and i was pressed for time so i just went back to this place. Somehow, with insurance coverage i ended up paying a ton more out of pocket than my previous visit where i just paid cash. The nightmare started from the moment i walked through the door.
First of all, my «exam» was basically ceremonial walking through the motions to make sure i wasn’t blind, and even if i was i’m not sure they’d have noticed. I think they wanted to know if i could see where my wallet was to pay them.
Above my «exam», I needed a contact lens fitting as well, since my previous prescription had expired.
The most amazing part of my contact lens «fitting» /​«exam», was that the doctor asked me if i had brought my old lens boxes in, of if i could find an old prescription so that he could see the base curves. At first i thought this was for him to get a baseline for comparison. Turns out after i found my old prescription in my emails, all this guy did was say «ok great», and just simply COPIED my old prescription. He said that it was great that i was able to find my old prescription, otherwise he’d have had to do the whole contact lens fitting all over again. WHICH I PAID FOR OUT OF POCKET AT THE END OF THE VISIT. I PAID LENS CRAFTERS FOR A «DOCTOR» TO COPY MY OLD PRESCRIPTION AND HAND IT BACK TO ME.
Then it came to order the contacts, never once was i told what the total cost would be just how much i’d have to pay them on the spot. $ 130 for 4 boxes. Come to find out a month later, they billed my insurance $ 170 on top of the $ 130 i paid. My brand of contacts cost between $ 45 – 50 a box anywhere, but they swindled a total of $ 75/​box for them.
The whole experience was awful and unnecessarily expensive because i had insurance. IT COST ME MORE TO USE VISION INSURANCE HERE, THAN TO NOT.
This little adventure cost me an aggregate of $ 700 dollars, and zeroed out my HIA insurance balance in the process. What a nightmare.
Avoid this place.

My boyfriend had to get a quick exam, this was the only place that day that could squeeze him in. I wish we would have just waited for our usual places he goes to back in la because the service was sub Par and I didn’t find the glasses exciting. I didnt feel enthusiasm for their job here, too bad as I really wanted to overlook the other reviews here. Pro we got in the same hour and day we wanted
Con not sure if I will ever go back sorry

The people are nice enough, but the cost is outrageous. At other eye doctors I pay my $ 20 co pay with my insurance, but they charged me $ 95 for being out of network. I would have simply not gone if I had known beforehand, but they assured me that they took my insurance and never once during my appointment and fitting did they mention the costs. Not until checking out did they inform me that they don’t «really» work with my insurance and only a little bit is covered. What a joke. Stay away.

Daniel is always cordiale and remembers his new and old clientele, im really old school, Im super grateful to Daniel that keeps making me want to go back to Lens Crafters. IT means lens crafter truly cares of customer service .My niece in NYC and i love Lens Crafters.

They have become a nightmare!
I had a horrible experience last year with my eye exam. Staff standing around eating and laughing made me wait a very long time. Technicians were condescending and abrupt. Then tried to get me to buy their most expensive eyewear, not even telling me if the less expensive options. I walked out and took my prescription to Sansum, where I was treated exceptionally well. This year I have been inundated with calls asking me to make an appointment. I told them I’m wasn’t coming back. Ever! Today I received an automated appointment reminder for an appointment I NEVER made! I had to call and tell them again, that I’m not coming back. If they call again I’ll be reporting them.

Despite what a couple reviews say about the service of this location, I must simply disagree. Doctor Satty and crew were all extremely friendly and also professional. I would recommend this place to anyone who seeks great service.

Excellent customer service, didnt know anything about sunglasses and Chauntee definitely help me to find the perfect brand, style and and good quality sunglasses. Great experience, i can definitely recommend to everybody!

Great service ! Very nice optician
Adjusted my son ‘s glasses perfectly.
We were just visiting the area. Glasses needed emergency adjustment which they performed on the spot in a couple minutes at no charge.
I bought the glasses at a different LensCrafters.
The convenient hours and accessible location are something I really like.

I was skeptical when I walked in because the last glasses place I was at had a small selection and were very pushy. I was greeted with friendly staff who offered help right away but didn’t pressure me. Greg helped me pick a frame and answered a million questions i had regarding insurance and lenses. I will definitely return here for more glasses in the future! They were able to make my lenses within an hour and i had them ready in 45 minutes! Fantastic service and selection.

I don’t usually write reviews for buying glasses — but felt the need to, because of the superior service offered by the manager at this Lenscrafters location. Douglas went above and beyond to accommodate what I was looking for — getting me exactly what I wanted (when I thought it was impossible) for a great deal. He also goes beyond in making adjustments for his clients, even if it means staying late at work after he was supposed to already be off. He’s definitely looking to make customers as happy as possible; he deserves a raise!

I’ve been wearing glasses for years and I’ve never been able to see better. Everyone was so friendly and helpful. I can see for miles. So worth it. Got 2 pairs of glasses. They worked with me on price. The lady helped me find stylish glasses that were on sale. Got a great deal. So comfortable. I didn’t even know it was possible to see as good as I do now. Great protection plan.
I’m from Pennsylvania. Traveling through. I didn’t pack very well and I was out of contacts. I had a bad experience with lenscrafters over there and I had sworn it off forever but I am sooo satisfied. I was under the impression that there was only so much you could do. I will never go anywhere else for glasses ever.
If you’re thinking of doing it cheap at Wal-​Mart don’t. Glasses are always expensive but they will work with you and help you out there. Just do it. Best place ever. I feel like a million bucks!
LENSCRAFTERS ROCKS!!! Great equipment. Shit I’ve never seen. I guess I might be a simple minded Appalachian country folk. I was so naïve.
Well gotta go do some dolphin watching in my new prescription shades. Fancy! :)

Really great service! The entire staff and the doctor were extremely friendly and helpful. The only minor downside I would say would be is that they don’t have a wide variety of frames to choose from. But not worth taking off a star for.

I am a college student from out of town and I just called to get some information on coming in for a new pair of glasses. I was a bit nervous because things like this I usually have my mother here to do for me, however, Chantey (don’t think I spelled that right) helped me out with more than what I needed. She was extremely kind and patient with everything I asked from her. Thank you for making my experience quick and easy and hope to see you and thank you again when I come in for my new pair!

So I read all the reviews and I was hesitant to make an appointment. I had a checkup here in 2011 for eyeglasses and because their price was much better than other places for the contact exam, I decided to use them again. After all, I had not been unhappy with my first experience.
My experience this time was nothing less the EXCEPTIONAL. I was taken fairly close to my appointment time, went through all the pre-​tests with the tech, and then met with Dr. Karen Barbarello. I was totally impressed with the updated equipment they had and the Doctor was very concerned and helpful. I explained in detail what I was experiencing with my sight and contacts and what I wanted to achieve.
Dr. Barbartello was very attentive and for the first time in 4 years I was able to read using both eyes. I have been doing mono vision, right eye for close-​up and left for distance, but since the Toric lenses were not 30 day continuous wear as was the right eye, I never bothered with the distant Toric at all. When I read anything, I had to close my left distance eye and read with only my right.
Between Dr Barbartello and the new computerized lens correction equipment, I, for the first time in over 20 years can see crystal clear with both eyes open with 30 day continuous wear contacts and have no need to get lasik. I am incredibly happy.

This place is absolutely horrendous. Worst customer serve by both the front desk and doctor. The doctor is highly unethical and is a disgrace to Santa Barbara, the USA, and the medical profession

In one word, awful. I, against my better judgement, decided to use this LensCrafters location to simply order contact lenses. I was told that it would take no longer than two weeks. SEVEN weeks later, I have just received my contacts. In addition, the customer service is horrendous. I called at least a dozen times, was asked if they could call me back, and wouldn’t ever receive that follow up call. One time, I understand, but a dozen? I had even asked them to just refund my money so I could go somewhere that could fulfill my request quickly, and they told me they could cancel my order, but they couldn’t refund my money.