DCH Lexus of Santa Barbara

We love the service team at Lexus of Santa Barbara. Edward always takes the best care of us and always goes above and beyond. We have recommended all our friends to go see Edward and the awesome service team (Phuong and Derek) at Lexus for any and all of their vehicle needs. Thank you Edward, Phuong and Derek for always treating us like family! We recommend everyone to go to Lexus of Santa Barbara:)

We just bought our Lexus NX 300h and just love the car; we are huge fans of Lexus and this was our first contact with SB Lexus. Joe Green and Aaron Vazquez made it all possible, which we weren’t sure was going to have a positive outcome. Meeting with them both, they told us up front they would have a terrible time finding the color combo we wanted (atomic silver w/​flaxen interior), so we thought about settling for white & flaxen. They found us the only one in a 500 mile radius but it fell through. When they couldn’t find another, they extended their range and found one in TX. It was on it’s way to falling through again, but Joe persevered and just as he was making arrangements to get it here from TX, we fell in love w/​a nebula grey NX w/​a gorgeous charcoal interior right on their lot. The whole ordeal took a full 2 weeks but it all worked out and we are very happy. We have always dealt with Lexus of Oxnard, but both have treated us like royalty, which is why we love their dealerships. We would gladly work again with Joe and Aaron; both of them were so helpful and extremely patient. We highly recommend this dealership and Oxnard.

All work done on time, friendly service, helpful service person, good waiting area.

I recently bought a new 2016 ES from DCH Lexus of Santa Barbara. Previously I had purchased Lexus vehicles from another dealer. The experience at DCH of Santa Barbara was exceptional in every way. The salesman, Michel Courville was a terrific listener and sought to get me the car with the accessories I wanted. The GM, Jeff Kennedy was there every step of the way and traded a car in his inventory to get me the car I wanted. He was caring, considerate, thoughtful, competent and the antithesis of car salesman jokes. The entire experience raised the level of satisfaction that I have had in purchasing Lexus vehicles from 3 previous dealers in 3 different states. I have never had the urge to write an exceptional review of a dealer ever before in my life and this goes for any make vehicle I have ever purchased, and I started buying vehicles 55 years ago. I rate this experience as superb, nothing less will adequately describe this purchase.

My 2008 GS 350 would not start. I jump started it with cable and drove to DCH SB to get a new battery as I thought it was the original battery. Ed Simeon got my car to the mechanic in 10 min. I was told the battery had been replaced in 2013 and was good. They checked the generator and everything looked good. They charged the battery, wash the car. No charges!!!

My tire blew out on my 3 month old Lexus a few hundred miles away from Santa Barbara and the manager Fong at Lexus had my car towed all the way there, replaced my tire and handled my rental car situation given the circumstances.
My home dealership blew me off when I called them.
I would never lease another car from anywhere else. They actually care about you; are extremely intelligent and listen to you.
Fong is the man!
Nothing else to say but buy and service with this dealership.

Went in for a break issue and was quickly helped by Ed in the service department and Tony the tech foreman. Extremely low stress, quick, and simple. I just wish the Bay Area (where I live) had service departments this great! No long wait with an online appointment and both Ed and Tony immediately understood my explanation of the issue and has ideas of what to do next! Hopefully won’t have more issues with my car in the future, however if I do I have full confidence in DCH Lexus service department.

I had my vehicle come in for the 60,000 mile maintenance, and was very satisfied by the service provided by the staff, I would recommend it to any Lexus owners in Santa Barbara area.

I came to Santa Barbara Lexus on my lunch break, I was greeted by Jeff Kennedy who was very helpful, he said he would have me in and out within the hour to hour and a half. Not only did they change the oil in my car but they washed it too! While I was waiting I took a stroll to the show room floor. I was greeted by Michael who took the time to befriend me and answer a few questions, but was not a salesman or trying to pressure me to test drive or buy a new car, in fact we discussed life issues and he told me when I was ready to buy a new car to come see him and we would discuss options that might work for my financial budget.
Both great guys, superb service by the automotive techs as well.

I’ve had my Lexus LS 460 serviced at DCH Lexus in Santa Barbara for the passed 4yrs and they’ve always done an excellent job. The manager Efrain is helpful and makes me feel at home while visiting Lexus and Edward makes sure my vehicle is well taken care while getting serviced. I keep coming back because they have excellent customer service. Thank you Santa Barbara of Lexus!!!

Professional and efficient service this evening! Was in and out in less than an hour with my new purchase! Worth the drive up from San Diego and customer service skills were above standards and better than the location near my home!

Purchased what I thought was a «Certified Lexus» but when he paint started chipping from several places, I returned to see what they could do to help me. Well, I was told that my vehicle was not «Certified Lexus» and they couldn’t help me even thou all my paper work from DCH states that it is a «Certified Lexus». My Lexus had damage from a prior accident and it was painted over. DCH Lexus either knew about it or is playing stupid with me. Now I have a Certified Lexus from DCH that the paint is chipping. Great good DCH Lexus of Santa Barbara

I went to get my 06′ Lexus GS 300 serviced and ended up driving home in a 2015 Lexus RX 350. I’ve been looking into a SUV for a couple of years now because I have a little one and he comes with a lot of baggage, the GS was just too small and wasn’t doing the job anymore. Never did I think I’d be driving a brand new Lexus. Thank you Michael Lampkin for your excellent service and getting me an amazing deal that I couldn’t pass up on. I have bought a few cars in my life and no car salesmen has ever gone above and beyond as Michael has. I would highly recommend DCH Lexus of Santa Barbara to anybody looking for a car but make sure you ask for Michael Lampkin if you want the same amazing experience I had.

Simply put, I wanted to buy a car from this dealership for the awesome Service Alone!
As it turned out, I preferred the product of a competitor, but still felt a small pang of doubt, knowing I was missing out on the DCH Lexus «perks».
I worked with Glauco, who was courteous, knowledgeable, and no-​pressure. The perfect salesperson for the «test drive» phase of narrowing choices!
Do yourself a favor and try to find a car to purchase here first!
I recommend DCH Lexus & Glauco without hesitation.

Dereck in service was great. Drove here from Nevada and had a tire pressure warning. Dereck got us right in and found a nail and repaired it quickly. Also changed wiper blade. Professional, nice guy and super efficient.

Michael Lumpton super great guy to deal with made my lexus buying experience really easy and super fast! He also went above and beyond for me when i lost my keys at four season hotel in Santa Barbara he went out of his way yo call road side assistant for me and also set me up with a rent a car all said and then i was all set up within 30min. WOW that is what i call a outstanding service!!! thank you very much Michael

Excellent buying experience received here with Michael Lampkin and Mark White. Above and beyond satisfaction. I will highly recommend to my family and friends.
Proud owner of a 2015 Pearl White/​Red Nx200 F Sport.

I happened to see the Mercedes I’d been wanting to purchase online at the DCH of Lexus, when I called about it the receptionist transferred my call to Michael Lampkin! Thank goodness my call got transferred to Michael, not only did he work around my crazy work schedule picking me up while I didn’t have a car to take the car to be checked out by my mechanic, he gave me the best deal possible and was knowledgeable and professional. Michael had the most amazing customer service even though buying a car is a stressful purchase for the buyer he didn’t let his customer service slip once even when I was irritable. Thank you so much Michael for the car rides, getting the paper work done while I was at work and for my beautiful new car!!!

BUYER BEWARE !!!
Was advised that all cars are sold with theft device and they automatically add on $ 400.00 above the sticker price.
In addition to this $ 400.00 an additional $ 500.00 was tacked on to price shown on used car sticker, they could not explain why, said it was long story.
So an additional $ 900.00 added on to sticker price.
Don’t waste your time with these people. They said we would get a fantastic price if we bought two cars from them, and their fantastic price was that on the second car they could give a hundred dollars off.
And than add on their additional fees as mentioned above.
BUYER BEWARE !!!

They have a terrific service where they will deliver a loaner car to you and pick up your Lexus to perform its service. I live in Arroyo Grande which is a bit of a distance from them so I really appreciated the service and its convenience. The process went great, the service was a bit expensive comparatively but it was worth it considering it finally allowed me to get some of the recall work completed on my car.
However, after the service they told me my brushings and ball joints needed replacing and that it would be $ 2700! I know nothing about cars so normally I would have just approved the work but the car has been driving great so at such a large amount I took it to my local mechanic for a second opinion.
He looked and said both were in spectacular shape and he couldn’t believe they had made that recommendation. Then without prompting he asked if it was this location because he had the same thing happen to another customer who had taken a car in for recall work and had been told he needed thousands of dollars of other work completed.
This has been the most dishonest experience I have ever had with a car shop. I’m very disappointed and wanted to warn others to beware — for a few thousand dollars it may very well be worth asking a second opinion.