Big Brand Tire & Service

If you want the gist of below, don’t come here on a Sunday if you have any semblance of a life and/​or respect for your own time.
In short, I called to get some information and — good news, they «had an appointment open and could see me in 45 mins». Great! I arrived a couple mins before my appt and then proceeded to have to wait about 20 mins to be seen. «Apologies, we’re not as well staffed as we should be today». Ok, I get that. It’s Sunday and you’re pretty much the only place in town that’s open, but all good…
Then, I’m told that my appt to get inspected and see what work is needed will take them an hour and a half. Huh? …that seems like a long time to inspect my rear brakes, no? But… ok…I guess???
«We’ll call you once we have more information for you.» Great. At 1.5 hours, nothing. At two hours, nothing. I walk back over and proceed to wait (good guess!) another 20 mins to be seen. (Bonus points if you see a trend forming here).
Cut to: they’ve diagnosed the work and «it should take about an hour and a half, but since we kept you waiting so long before (which I’d since mentioned had been a bit frustrating), we might be able to push to get it done a bit sooner.» Cool… I appreciate that.
Is that??? Why yes, it’s déjà vu I’m having! It turned out to be yet *another* two hours+ before my car was done! SERIOUSLY?
Now I don’t mind if they’d said, «Look, we’re extra slammed and things might take about two hours, maybe more, etc». But insult to injury, don’t keep me waiting 20 mins passed an appt (they’re called appts for a reason) then woefully underestimate the time, only to do it TWICE!
One guy (my initial contact) offered me a whopping $ 10 off for my extended wait. Of my $ 350+ bill, that equates to… less than 3%. Wow, such a sincere and generous gesture to make things right. (What if instead they paid back the wait time based on their hourly labor rate?). ;)
I’ve added in a second star if only because all the guys I dealt with were very friendly and professional, but with a family of little ones waiting to hit the road to get back home, I definitely would’ve traded in some of that warmth for a little honesty in their time projections…
Also would’ve preferred to support an independent mom and pop shop to begin with but none were open. That said, aiming to not have to come back here again.

These guys are taking good care of me. I truly appreciate their price match program and was even more pleased to learn that it applies to oil changes as well. Waiting for a new set of tires to be installed and their competitors couldn’t even come close to the price quoted. They’ve promised to have me out of here within an hour and it appears they’re on track to do just that. Happy camper here. :)

My new tires are great! The service was exceptional — they recommended tires that would suit my Ford Focus and their company offers free checks on brakes, wheel alignment, and general service. They changed my oil, and I was able to apply a $ 10 off coupon from their website. Any questions I had they answered with patience and knowledge. I also think the price of the tires was very reasonable, and not overpriced. They don’t do any specialty servicing or checks, but for the services listed above they are really great! Too bad I’m not a local, or I would always come back to this store!

These guys were able to repair our tire! And it was free! They were all very nice and super professional.

I highly recommend Big Brand Tire & Service ! The staff is friendly and knowledgeable! They work fast yet efficient and customer satisfaction is their top priority. I look forward to coming back! Thank you Delip for the wonderful tire buying experience!

My girlfriend and I came to Santa Barabara for a concert at the Arlington Theater and we feared missing the show because we noticed a bad noise coming from our brakes so we came here to get it checked out and it was one the best decisions we made. Delip was very helpful and got us back on the road in no time. We were worried becuase we showed up 30min. before they closed but the staff was generous and stayed over time to make sure we had a car to get to the concert on time! Infinite thanks and love to Delip and his team for helping us out in a bad situation! They are the best!

Pretty good shop. Had a nail on one of my tires and they did not even try to sell me one. Ricky fixed it for 10 bucks. Had to wait to see whether it works in the coming months but I really like the experience so far

Amazing service! I pulled in to their lot 10 mins before closing with a flat tire … They served me with smiles and couldn’t have been nicer! Within 20 mins I was driving away with a repaired tired — and it was FREE! It was a great experience –they have earned my business going forward! Here’s a BIG «Thank you!» to Delip Singh and his Big Brand team!

Some of the slowest service I’ve ever had. Currently waiting inline to pay my bill so I can finally get out of here. Front desk workers are on the phone more than they are helping in house customers.

Excellent service, great pices, gets you all your deals, won’t screw you over. Could handle my being neurotic. Got away with a full synthetic oil change, rotatii, alignment check, cleaning of corrosion onbatteries, and checking the cables for looseness for $ 24, had my own oil from Costco, didn’t have my own filter, used corporate site for coupons. Make an appointment, quite the wait once it is a good place and many folks come here. They say make an appointment for under an hour guaruntee. I was an hour and a half, even at 9 am

Extremely nice people. Highly recommend. Fast and friendly store. They were nice to every person who walked in. They should be proud of their staff.

I really feel like they just wanted to sell me tires and other services and wouldn’t fix my flat which I took to another tire shop (Tire Pros).

I brought in my Tesla to repair flat. Owner Delip treated my car like jewelry — manually removed lug nuts and insured to manually torque to correct settings.
Best place in Santa Barbara to care for your 21 inch wheels. Thanks Delip!

These are the funniest and most helpful group of guys I have met. They took me in even though it was ten minutes before closing and fixed all of tires while making me feel at home. Definitely recommend coming to big brand

Kudos to Ivan — helped me determine that I didn’t have a «check engine» problem, and that tightening the gas cap of my car took care of everything! Thanks for the excellent customer service, Ivan!

These guys consistently impress me with their speed and skill as well as great customer service and interaction. They always ballpark that my car services with take 15 – 30 mins longer than it actually does (they are quick!) and they have free WIFI and such while you wait… the time breezes on by. Book an appointment and get your car taken care of with quick ease (and ease of mind that you’re getting the best price in town!)
Thanks for always being there for my tire and oil change needs, guys!

Incredible service!
Ricky? did a great job getting me my new wheels at a price I couldn’t refuse.
The staff knew their products well & i ended up getting great 15″ tires for my 4runner w/​warranties & alignment for about $ 430 w/​tax!
Thanks guys, the truck runs great now!

I brought my flat tire (had a nail lodged in it) to these guys and they replaced it for absolutely no cost!!! Great customer service and friendly staff.
Ricky helped me examine my flat, and told me if it’s repairable they offer to repair it free of cost.
Since I arrived at 3:45 pm on Sunday (they close at 4pm on Sundays), Ricky told me they would usually keep the tire overnight to repair in the morning. But after telling him I needed to drive down to Los Angeles tonight, he told David (who was closing), and he offered to stay after hours just to help me out!
Big Brand Tires has an awesome team and I am grateful for their auto care. If that’s not premium customer service, I don’t know what is…

The service is the best. Great customers service .
Delip is the best! I will recommend them to everybody. They got the job done right! I had a flat tire once and they took 10 min and they finished!

Great service. One of the BEST parts is that if you go to their web site, you can actually get on a live chat with someone who will look up the tires, give you an out the door price, and book an appointment for you without having to pick up the phone, wait on hold, etc. SUPER CONVENIENT, especially if you’re stuck on long conference calls during the day like I am frequently.
In-​store the service is very professional and friendly — the shop is very clean, and they don’t push too hard on the ‘up-​sells’ (they will offer them, but they aren’t super pushy).
Even if you’re buying tires online, these guys are friendly about receiving your tire shipment and installing them for like $ 10 a tire. So if you buy oddball or super-​expensive tires, you can save money but still have a shop you can trust do the work.