Bickford Larry OD

Horrible doctor and very unprofessional! Worst eye exam experience I’ve ever had. This was my first time at Dr Bickford’s office to get my annual eye exam. He never introduced himself when I went into the exam room, never asked my about my health & eye history (from all the forms you fill out as a new patient) and his equipment was old and out of date. Towards the end of the eye exam he left the room for a few minutes to analyze my current glasses and prescription. All that he could tell me after «analyzing» my prescription was that it was completely wrong for my eyes and I needed to get that fixed… but he never bothered to explain my options in regards to getting a new prescription. Usually when a doctor recommends a new prescription he/​she outlines the available options to decide what is best for you as the patient. I had to finally ask what my options were because he wasn’t offering up any solutions. His response was short and curt and didn’t really provide a solution. He made me feel like an idiot for not realizing that I had a wrong prescription and said that whoever I went to previously did not know what they were doing when they gave me my set of glasses. He didn’t seem remotely interested in helping me get a new prescription. Quite frankly he was so rude, cold, unproffesional, and strongly lacked in customer service skills that I don’t trust his prescription/​analysis at all. I will go to get a 2^nd opinion elsewhere. Do not go see this doctor. It is a waste of your time and money. He does not do anything to make you feel welcome in his office or trust that what he recommends is true. For something as costly and vital as eye prescriptions, you should be able to trust who you are going to because eye sight is something that affects you everyday life. And as a doctor I think it’s time for him to retire because he obviously does not care about patient treatment/​service. As the saying goes «word of mouth is the greatest form of marketing». If you can’t treat your patients well then I don’t understand how a doctor expects to stay in business. I would rather pay more to go to a company like LensCrafters who provides a more thorough exam than Dr. Bickford and where I’m actually treated like I matter as a patient and that healthy eye sight is important. If Dr. Bickford ever reads this I hope he takes it to heart and actually takes steps to learn some «bedside manner» and care for his patients in a way that makes them feel comfortable, welcomed and trusting of his experience and advise. I certainly didn’t receive that but I hope someone else will in the future =/

Terrible doctor with very old equipment. To top that all of the doctor was very unprofessional took an hour and 30 minutes and did not have a complete exam. Another 10−15minutes of him trying to charge my insurance with everything I qualify for and also charge me for random things. I should’ve walked out when I walked into an office that was a converted crappy old apartment. Do not go here!