FedEx Office Print & Ship Center

I love this location! The staff is amazing especially the store manager!

I’ve gone here for years. Always great service, good convenient equipment. Exactly what you would expect from Fedex.

I went in to get only SIX copies of a photo done, waited a half hour with no other customers in the store, and by the time my photos were FINALLY done the colors were all black and faded, you couldn’t even tell what the picture was. I had questions about picture sizing and the employees didn’t even know! I had to GOOGLE my question to order my prints. The girl working didn’t even know how to ring me up. I didn’t take the photo copies and will NEVER come here again.
STAY AWAY… Awful customer service!!! Blind leading the blind here

Back before when I use to ship stuff out to other states this was the place I would go to because they get stuff done pretty quickly and they really don’t do all that chit chat either which I like. The store is super clean and it is in a super nice area too.
I came through this past weekend with my boi because he needed to get some stuff shipped out. The service was extra friendly and nice on this particular day. They were all happy and didn’t mind that we had to step over to mothers to purchase something before returning and adding that to the shipped out package. Everything is organized and while there was a bit of a line sorta, it moved by really quickly and we were in and out of the place within 10 minutes max due to the fact that I was in line to buy some huba bubba gum.
Overall its a nice FedEx. I come through mostly because the location is so fresh and so clean.

This is my first time coming into a FedEx and it was great! I came pretty late, about two hours before they close and one girl named Estephany was extremely helpful! I had to print out some brochures and flyers and she directed me to the computer and printer. Then helped me when my brochure printed out incorrectly. I wasn’t able to print it out but she referred me to the print specialist who comes in in the morning.
She was very patient with all of my confusion. Thank you Estephany for the excellent customer service!

Avoid this FedEx drop off location. I have been a FedEx customer for over 20 years and this is the worst one. Do not come here and find a different location at all costs if you are dropping off bigger packages.
I went there and tried to drop off (3) 20lb packages. I have shipped these same packages from my location but since I needed them out after my normal daily pickup. I left the packages at the counter and they started shaking my packages and saying they needed more packing material. I have shipped the same package at least 80 times with no problems or claims and told them that. They said it doesn’t matter and that I needed to pay 3.99 per package or they wouldn’t accept them. I argued but to no avail, I had to take the packages and ended up dropping them off in Tustin at another FedEx ship center with no problems.
So essentially this store really sucks and is jacking existing FedEx customers. Avoid this store unless you want to get jacked by this dirty store.

Absolutely ridiculous. Bad customer service. Made my own shipment slip, and the guy tells me I need three copies, instead of the two that the FED-​EX site provided. So he wants to charge me for the extra copy. What a joke.

I was going to write a bad review, however I won’t be doing so as the manager surprised me and diffused my frustration. The facts, I go to these facilities for urgent situations or quick print jobs for the convenience not low cost. Naturally I expect the computers to be working and that the Internet be adequate. They only have 2 computer stations, one was lockd up as a result of the previous customer, the other station was going through a temper tantrum or or black screen.(I was not a happy camper.) On my way out the manager apologized for the inconvenience and offered to credit me partial use of the time as well as credit me for partial pages that I had printed. He quickly difussed the situation, took ownership and provided a solution. I walked out a satified customer regardless of the technological issues. For this reason personal customer service is 5 star, the over all experience as a result of the technological issues, staff not being proactive and checking the stations, 3.5 stars.
Thank you.

Don’t be discouraged by some of the reviews. I stopped by with a package early this morning. The employee brightened my day, was friendly, kind, and extremely quick and most helpful. I almost went elsewhere when I read the reviews, but glad I gave this place a chance. :-)

Atrocious, positively atrocious service.
I run a small business. One that cannot afford to miss/​misstep even one package. Went here and was treated, for lack of a better term, like trash. The manager greeted me (rudely, for the record) and then proceeded to attempt to sell me on an overnight package which I only needed to arrive within a week. Standard fare for any courier. I was relegated to a dirtbag who is unable to pay for expedited shipping, despite the unneeded 24 hour service. Sorry I don’t want to expend on something I didn’t even ask for.
I believe his name was Stephen or Michael — suffice it to say the name escapes me after this affair. Whomever the manager is at this location, prepare to be berated and served with a condescending attitude should he be the one to assist you. Sad, really.

don’t ask me wtf i was doing ALL the way down in OC and wtf i was doing at this fedex office store!!! i was in OC for work related stuff and we had to utilize the services of the nearest printing/​copy place and this was the closest to where we were at the time according to google and so we had some things printed out from our emails and this place was soooo cheap and sooooo quick and sooooo friendly and we were in&outta here in less tha5mins so we were very satified! also, maybe cuz we were here early in the evening on a sat when it was completely empty???

Amazing customer service, went in a pinch and I even messed up my original order but Steven (I think this is his name) and his team were just awesome!!! Will definitely use them again and refer everyone!!!

Service is TERRIBLE!!!
There is a real unfriendly face that works there named Brittany and her rudeness was just so unnecesary, it was actually a little funny.
I asked her for one piece of paper that is literally 3 feet away from her and as says «give me a minute» I say sure, meanwhile she continues to talk with her parking lot security friend shooting the shit and what not. Eventually I had to walk up to her and stand there to make her realize she never helped me and proceeded to grab the paper like it was the most difficult thing in the world to do, whining like a child. I would have just grabbed the damn paper myself if I would have know it would take her 5 minutes to grab some paper that is only literally a few feet away from her.
So me and my girlfriend are printing and the printer does not work, I let Britanny know and she says «give me a minute» while she continues to talk to her friend still and not help out the customer who is paying by the minute to use the Internet to print a document. I eventually log out the Internet to wait for her lazy ass to fix it. I wasted money trying to print and it did not work. She walks over with her stink face and opens up the printer and moved some things around, doesn’t say shit and walks away. Is it fixed? Can I print now? We didn’t know, she was too much of a bitch to let us know.
Then as we’re leaving she finally stops yapping with her friend and I turn around as I’m walking out the door and she’s just staring at me like she’s the fucking devil and she’s about to eat my soul. And why? Just because I asked for some paper? And the printer did not work the first time? Because I was as polite as possible to her even though she’s a bitch and she’s the one that should be tending to the customer?
Bad attitude Brittany, I really feel sorry for you and that stick you have up your ass.

Being the procrastinator that I am, a project wouldn’t be a project without: last-​minute rushing, inventing new and ingenious ways to do things in order to circumvent the system and of course, the mandatory bout of PANIC!
it’s good to know that where other printers fail in the «Good, inexpensive and Fast» trinity, I have found yet another great resource for having excellent custom work done quickly and affordably (The first being Fotoworks Pro for custom photographic printing)
Travis S. is a God amongst men when it comes to going above and beyond the call of duty to get a project done quickly, efficiently and most of all; properly.
He walked us through all the possible options, showed us where possible issues might crop up and when unexpected issues did pop up, he was right on top of things trying secondary and even tertiary options until he found a solution. He never let any frustration show and even though we inadvertently took him past closing time, he still had a quick smile on his face and made sure the project was done correctly.
It’s a shame that such dedication to the job is no longer the norm nowadays, but damn it feels good to actually find someone who still takes pride in their work.
Five well-​deserved stars.