Family Mortuary

I gave a call to the mortuary around 9:30pm asking what time my friends service was going to end the lady who answered replied that their are no services taking place and that the mortuary turns off their phone service at a certain time. She sounded really uncertain. It was really inconvenient because when I got to the mortuary the parking lot was certainly full and had an hour left of visitation for my friend.
My concerns to the mortuary are,
Why would you turn off your phone service at a designated time when you had 3 staff members who could have clearly answered the phone, instead of what sounded like a 3^rd party call center answer thats not even informed of what visitations are taking place that evening.
I’d also like to mention one of the male mortuary assistant didn’t even have a blazer on just slacks a white shirt and a tie, it came off really unprofessional but it didn’t surprise me by how the phone call went earlier.