BIG 5 Sporting Goods

I was at this Big 5 today and the service was excellent… I made a purchase and return and it was handled with a smile. good job guys.

Called before going in & spoke to them about a Exchange I wanted to make & everything was good & cleared over the phone. My husband & I went in to do the Exchange & the so called Hispanic Manager was a punk! He thought by his rude words & attitude that we were gonna walk away but my husband told him straight up & he went to hide in the back room. Worse place & bad Customer Service & I think its time for that «Manager» to hit the road. We had good service with the Hawaiian gentleman who is no longer there! NEVER GOING BACK!!!

I called in to check if they had my size on some boots, I was left on hold for over 10min the guy never came back. Horrible customer service. The guy didn’t even identify himself when he answered. Would never hire these guys to work anywhere.

I was in the store for about 25 mins as the only customer but not one of the 5 employees took a moment to acknowledge me. Instead, I got to hear the two women talk trash on their boss while the three men LOUDLY discussed some woman two of them were planning to «Eiffel tower.» I was holding a camping backpack to purchase, but was a bit offended by the latter conversation and decided it was time to try sports authority. It was probably a one time experience, but I can’t imagine how horrified I’d be as a business owner if I knew that’s what was happening in my establishment.

I called on my way there to ask about a certain item. I was quickly put on hold by the cashier. I was left on hold till I arrived there. I assumed the cashier was really busy with customers. I walked in with no customer in sight and the cashier was standing far from the phone fixing merchandize. I was furious. I informed the manager how showed me little action towards the cashier. He was helpful yet as I was checking out the cashier was there with attitude that I didnt like. Very poor customer service skills. I prefer to drive a little extra to go to another branch next time.

Called to have someone hold merchandise for me, that was great. Arrived and store was pretty empty. Was left standing at the register for 10 minutes while the workers acted busy. POOR customer service.

Went there today for a gym bag and a pair of shorts. They were helpful but didn’t know their products. I was looking for a bag with a shoe compartment, and they said they didn’t have any. After looking around in different sections we found an under armour that has it. Overall helpful, friendly… I would recommend this place. I will come back know for more gym clothes.

This is a small store, relatively slow most of the time, and it has a weird layout. Staff has always been friendly with me, and most of the sales people are helpful and know what they’re talking about. Can’t beat Big 5 sales prices!

It is a very small store for the amount of merchandise they carry. They don’t carry a huge selection on workout attire or different brands. The employees were all very attentive and helpful. And a lot of low prices.

This Big 5 is mediocre at the best of times. I really hate the layout of the store, it makes no sense. Walk in and you’ll be greeted by a strange display of crappy little items like gum, toys, shoe laces etc. That’s most likely the only greeting you’ll receive here, since the employees are usually far too busy to address customers. Not many stores are as poorly merchandised as this one, it’s crowded but not with anything particularly useful. I noticed an abundance of backpacks which were on the same rack as kick boards, cups and tents… Uh???
Now let’s talk about the volume of the music. I can’t hear over the music they play. Recently I was shopping for fins but I needed a pair in a smaller size. Then the hunt was on, relying only on my eye sight (they deafened me with their obnoxiously loud music) I finally tracked down an employee. I shouted my question and he seemed to understand me, I saw the guy’s lips move, but I have no idea what he said.
I still go in this Big 5 every so often to see their MLB stuff. Of course, in order to preserve my hearing and my sanity, I go in for only minutes at a time.

I have been here a few times. I got 2 pairs of skates from this very store when it frist opened and since, I’ve gotten a few sporting items but I must say… last few visits have made me feel so unconfortable about being inside the store. Last 2 visits has been slow when in the door but the staff has treated me like if they were in a rush to get me out of the door. I rather get my sporting good from cheesee places like werehouse shoe sale or even target, anything but this store.

Small sporting goods shop… or maybe it just feels small cuz of its layout. Good selection of camping mats & tennis rackets. Helpful staff too.