Ulta

The girls at this store were so helpful and so patient. I’m glad I went to this location to restock on all of my beauty supplies. Every girl knows how difficult it can be to find a great eyeshadow palette and Gretel knew exactly how to help me find what I was looking for. She took her time to show me all of the eyeshadow palettes that were similar to the one they were out of ;(her patience and kindness was sincere and it made my shopping experience very comfortable. I finally found a great eyeshadow palette, among other things, thanks to all of her help and the great staff at Ulta Beauty, in Sandy. I can’t wait to refer friends to this location and seek out more incredible products with the help of the ladies that were here tonight. Thank you all!

The store itself is decent. They usually have whatever it is I am looking for, but the employees are awful! You walk in and it almost feels like they were just talking about you or you walking in on a conversation you weren’t supposed to hear. They seem very immature and always seem very annoyed with your presence. They will almost never approach you and ask if you need help. Then when you go to check out, they don’t even pretend like they want to be there. I get it because I’ve been a cashier before and sometimes you just really don’t want to be at work, but they could at least pretend they like their job. And normally I would let service like this slide every once in a while, but I regularly go there and it is always the same quality of service, but I would hardly call it quality service. I wish there was another ulta closer to my house so I could go there instead. The employees make it almost an awkward experience, which sucks because I love makeup, but I seriously try go there as little as possible.

I will NEVER return to this store. I scheduled a hair appointment here on the recommendation of a friend for a wedding today. I have a lot of hair and it takes me less time to just go get a blow out. Anyhow, I was already rescheduled once, which I understand. I was called this morning again, but missed the call. The voicemail told me that my appointment was cancelled and to call the store to reschedule AGAIN! When I called back and started asking for the person who left my message I was hung up on THREE times. I normally buy my beauty supplies here and have terrible customer service, which I overlook because I know what I want. I will never be back after this. Talk about handling a situation terribly. No thanks! I’ll find somewhere else from now on.

Big store full of perfume, hair products, make-​up and everything else beauty. Very clean and well organized. Lacking in customer service and nobody asking if you needed help. Your on your own folks! Plenty of parking.

If there was an option to leave zero stars i would that. It’s a shame this store is so poorly put together and managed. They literally do not care that shit is scattered all over the place, messy, not put in the proper area or always out of stock. Their district manager Candice is also pretty worthless when it comes to taking care of member issues. Go to sephora, go to target, wherever. I will no longer support ulta. The worst!!!

Ok selection of make-​up. Would be helpful if mirrors were placed by the products so we wouldn’t have to keep walking back and forth to the end of the isle to use the small countertop version. Make-​up samples were slim and most looked grimy, especially lipstick and glosses. Gross. One make-​up counter was covered with trash, used tissues, make-​up but the employees were too busy gabbing to clean it up. They walked past it several times. Stick to Sephora.

My review is for Taylor, a great stylist in the Ulta Salon at the Sandy location. I went in without an appointment, looking for a much needed cut and update before going on vacation. I am in LOVE with my hair and it’s all thanks to the time and attention Taylor took in trying to help me get my style exactly how I would like it. She asked many great questions as she went in order to get every detail right. And she was also fun and nice to talk with. Very enjoyable. She helped suggest products to me for certain looks and showed me where they were located in the store, but did not try to pressure me into buying them (but that low pressure customer service made me sure to buy the products she referred me to.)
I’m a regular. :)

I enjoy going to Ulta because they issue coupons. However, their staff is not knowledgeable and very unhelpful. I’ve been there several times and I rarely, rarely receive a greeting when I walk in. When I need help, I have to walk around and find someone and ask for help. Often there will be an employee within feet from me and they haven’t even acknowledged me. I’ll have to approach them for help. They are often out of product, and act inconvenienced when I ask for help. Like I said, the only reason I go there is when I have a coupon.

Why must everything be sold out? Great store, terrible service and everything is out of stock. I go to get make up? Oh looks like that’s all gone. Hair supplies? Oh looks like that’s out of stock too!

You can get almost any beauty need here at Ulta. They have all ranges of products from stuff you can buy at Target (like your Loreal, Maybelline, etc…) to the high end salon products. Hair, skin, nails, perfume…
There is even a salon inside where they cut hair and do waxing.
Price wise. You are pretty much paying full price for things unless you catch them during a sale where they have buy 2 get one free or if you have coupons. I love that they carry pretty much all salon hair products. Looks like I will be waiting for mine to go on sale though.
They have most if not all perfumes that you’d be looking for.
Nail polish galore.
Nice makeup.
Hair product (as mentioned) and a variety of hair tools.
Look online before coming into the store for coupons you can print out in advance.
As far as the staff at this particular store, they all seemed fairly helpful and nice.

My wife drags me in here every time we go skiing. I just wish they had a Park City store. Jen cut my hair and did a wonderful job. Highly recommend this store.

I traveled to Salt Lake for a funeral in January, much in need of getting my hair highlighted. Due to the last-​minute trip I didn’t have time to get an appointment until the day before. I thought it would be impossible to find an open salon in Utah on a Sunday.
After phoning for an appointment late on Saturday I arrived at the salon a few minutes early, just having driven in from Moab. I got THE best highlights ever at this Ulta location, on a Sunday afternoon. If you’re thinking of hair services, do not hesitate to visit this salon. The colorist, Shannon, also gave me a great price on the service. Altogether a five-​star visit.
UPDATE: I tried to book a coloring appointment with Shannon in July 2013 and she is no longer there. Of course they wouldn’t tell me where she is now working. I wouldn’t give the salon a 5-​star rating now, since the operator I praised isn’t there anymore.

As long as you know what you’re looking for, you’re set. I pre-​shop online before heading here, because there’s almost no way the girls and boys working will be able to help, if they offer to, if they even acknowledge your presence. The one time I got helped here, it turned out that the lady helping me was Philosopy’s regional sales director… If you just need to pick some things up, you’re good.
They have most things you could want, from drug store brands and necessities like lotion and razors, to higher end brands previously not readily available in Utah (Hello, Benefit!) but I was sad to find out that they don’t offer full lines of pretty much anything (Philosophy). They also do not carry real luxury brands (stick to Nordstrom for Dior, Laura Mercier, etc. or anything you might want actual customer service regarding).
Overall, the layout of the store makes sense, they keep it reasonably clean, and the prices are fine. The rewards program makes it worth picking up necessities here when I am in the area. I’ll take $ 5 off $ 25 worth of stuff I could pick up at Target.

I started patronizing Ulta when they first opened. I was ALL over it. Retail beauty products (including a pretty solid line of Bare Minerals) and hair services all in one semi-​convenient stop. Semi-​convenient because it’s located in Sandy’s most congested shopping area of all time. But a couple of my favorite shops are adjacent, so I was okay making the multi-​purpose trip into the abyss.
That is, until I soon discovered that (1) their retail pricing is still very high compared to online, Walgreen’s, or (gasp) Walmart. Sure it’s great in a pinch when you need something quick not otherwise available locally, or when prom requires the purple glitter hair wax; but, for the LOVE, if you have time for shipping, do that! And (2) the staff here, from management to check-​out are angry, bitter individuals who hate their jobs, and it translates into hate for the customers. It’s not a mystery. To me, it’s been quite apparent on a few occasions; like when the dead-​eyed cashier acrimoniously told me that I «should call ahead next time,» in response to my question about whether they currently have a specific item in stock that I couldn’t locate on the shelf. That was the sum of the entire response, by the way. There was no simultaneous looking it up in the Ulta db, nor taking enough care to walk me back to check, nor summoning help from another staffer to assist… nope.
I’ve utilized Ulta’s hair services several times. The stylist I connected with eventually left after a year, because she couldn’t stand the people and attitudes which abound, and even seem to be fostered at Ulta.
I abandoned the idea of shopping at Ulta a while ago. But, I recently attempted to return a styling product that didn’t work for me, and was told that despite the fact that I had the receipt, I was not eligible for a refund because it had been more than 30 days since purchase. Okay, fair enough. How about store credit? Nope. Sorry. Refund or store credit, they don’t care. It’s all the same, and they’re not interested in keeping you, the customer, happy. I left, never to return. (Note: I returned the product to Target, who after my explanation about Ulta, exchanged it for me even though they knew up front I didn’t buy it there.)
Like Sephora, there are a ton of products in this store; makeup, hair products, skin care, perfume, and tools. Truly something for everyone. But, unless you feel like laying down a significant amount more cash for the same product AND taking some attitude home with it, seriously, shop elsewhere. At least at Walmart, you know to expect the unpleasantness…

OK — so I do not use any of the products sold here but my wife loves the place. And when wifey is happy; I am happy!

I’ve been a regular at Ulta through my years in California, Michigan, and Georgia, and was thrilled when I returned to Utah that Ulta had opened in Sandy. It’s just such a good store. It has everything from drugstore beauty staples to high-​end salon products. Once you get the Ulta card, you’ll get lots of coupons and freebies (usually $ 3.50 off $ 10 purchase)
Ulta has their house brand of cosmetics, hair products and beauty implements. I’m addicted to their Key Lime shower smoothie. They’ve got mascara that is much better than drugstore brands, but for the same price. They often have sales where you can get free products (buy 2, get 1 free) and cosmetic gift packs.
The best hair dryer I’ve ever gotten was $ 30 at Ulta, and I’ve purchased many curling irons and flat irons there. If you have a problem with the tools, they are great with replacing or refunding. Don’t forget to check out the clearance products… I’ve gotten Redken and Paul Mitchell styling products for $ 3 a pop.
I like Ulta more than Sephora because there are more low-​priced products. I can get Herbal Essences for my daughter and Bed Head for me in the same transaction. The salon has specials, and will sometimes do free services when it’s not busy. I enjoyed my free ultrasonic facial last week.