REI

The Sandy REI is the smaller of the two in the Salt Lake valley. They certainly don’t lack in quality or service despite the smaller size. It’s conveniently located next to Momentum and across the parking lot from South Town Mall.
I’ve frequented this REI for years and have always been pleased with the service. If they do not have what I’m looking for they have either found it and had it held at the SLC REI or on
.
Don’t forget to become a member! REI is a CO-​OP and as a member you get 10% of your purchases back (minus sale items). This is great for any gear head who plays outside regularly!

We had a gentleman named Dave help us with a flashlight and he was awesome!!! He knew so much about the lights and was hilarious to talk to! You can tell he loves his job and loves the brand that is REI! We will absolutely come back and ask for Dave in the future! Thanks for your help Dave! You rock!!!

The employee named Katie was stupid and useless xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxzxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzxxxcvvxzzz

A horrible shopping experience. I waited for half an hour before someone would get me a pair of shoes in the size I needed. Then when I needed more I was continuously ignored. I walked out of the store without any of the staff giving a damn.

I think their service is amazing. I went to their location in Sandy to pick up sleeping bag. The employee that helped me was more than willing to spend all the time he needed to make sure I got the right for me. I will say that the prices are high but that’s because I don’t know what to compare them to. I’m only going off of feeling. I have yet to try my sleeping bag out but I am happy with the purchase and experience I had. I will continue to go back for camping gear because I have picked up a new hobby that looks to be fun and expensive at the same time.

REI as a retailer is worthy of 4 stars. They’ve got a great selection of stuff (although this store is a bit smaller than the 3300 S. location) their REI brand items that I’ve purchased have all lasted for years without signs of wear, their prices are competitive, and their customer service and return policy are top of the line.
Everything I’ve bought from REI has worked out great for me.
What makes this location a 5 star are the epic garage sales. Yes, they pretty much all have them, but this location has time after time given me the best prices on the best items. Maybe I’ve just been lucky, but here is a small list of what I’ve claimed from these sales:
$ 20 REI Flash Pad — an amazingly comfortable sleeping pad that normally goes for $ 100+. I picked it up, not a single issue with it and used it on multiple backpacking trips.
$ 25 Thermarest Neoair Pad — returned because it had a hole. I patched it in 5 minutes and now have another excellent sleeping pad that I’ve used multiple times.
$ 60 Snowshoes — normally $ 200, couldn’t find online for any less than $ 180. Work perfectly and used them on a couple winter hikes.
$ 20 Slackline — normally $ 60+ and works perfect.
and the grand finale, the reason I’m writing a review today…
$ 8 Fitbit One — works absolutely perfect and came with all the accessories. No problems at all, turned right on and holds a charge, keeps accurate steps, literally in perfect condition.
I’ve picked up plenty of great hiking pants and other random items, all in perfect or very near perfect for super cheap as well. You can’t beat the prices at the garage sales, they are amazing.
On top of that, the membership more than pays off for itself. $ 20 for life, 10% back on all non sale purchases, free classes, 20% off coupons a couple times a year… you can’t beat it. We picked up our GoPro for $ 80 off with that coupon.
Overall they are a great company to work with and one of the main places I shop for outdoor gear. Their employees are knowledgeable and helpful as well.
That about sums it up.

They do NOT stand behind their product. My son wore a $ 85 jacket from them once. The material ripped within 30 min. under normal use. Tried to return it and they said no because it was damaged. Right because it was poor quality. They said no return. I can only return an item if I’m not satisfied. I wasn’t satisfied with the product due to poor material. Still said no. So they don’t stand behind their product. LL Bean will be getting business as REI does not stand behind what they sell.
UPDATE: Where the store fell short customer service stepped in. I called to share my experience and the person told me, if it’s under a year old and I’m not satisfied for any reason, including the material I can return it. They were shocked at this store’s response to me. They are allowing me to return it. So where THIS store falls short I will buy again from their online store and the store in SLC.

I’m always mixed on what to say about this store. On one hand I really like it. Their staff are generally very knowledgeable on the different sports, and they usually have high-​quality products. On the other hand, they have limited Brands, and their prices are generally higher than any place else. So I would have to say it depends on what you’re looking to buy. If it’s for rock climbing or hiking, this is your store. If it’s for another sport, generally may want to check out another place.

Love their stuff but wish it were a little less expensive.
The items I have purchased from there, however, have lasted well and more importantly functioned well.

There are few brands and stores I respect more than REI. Growing up in Portland, REI and outdoor recreation was part of my upbringing. I’ve been to REIs all over the US, but my favorite on is the Sandy location at South Towne. Admittedly, their full-​price items are usually more than I want to spend when there are lots of options to buy non-​REI branded items elsewhere. But when REI has a sale, hold back my debit card! I’m a member, and rarely get any dividend back because almost all of my purchases are at rock-​bottom clearance. I recently had an issue with a pair of Keen sandals. They were trashed within 4 months of heavy summer use. They pulled up my receipt and gave me store credit, no questions asked. I buy a lot of my shoes at REI because it’s tough to find good shoes in a womens 11, but they usually keep them in stock. They also have a good selection of shoes on clearance. I often find the shoes I *almost* bought earlier in the season for 40−60% off a few months later.
It’s tough to imagine working in retail, but I’d gladly work at REI if I was ever looking for a retail gig. Customer service is top-​notch, and the clientele that shops at REI is fun to talk to.

My wife and I love the outdoors, but we don’t backpack as much as we should. Sometimes, it’s only every other year (like recently!) I’m currently trying to change that. We’ll be riding dirt bikes one weekend and rafting the next. We have shopped at REI for a long number of years, though I certainly buy my fair share of stuff on ebay, ultralight gear cottage makers like titanium goat /​kifaru, etc. and
. As a result, we were in REI years ago when they gave us the hard sale on being a member and how awesome it was. One of the things they harped on so much? If you purchased gear and it did not work out for you, take it back no matter the time frame! How great for tricky to select gear like footwear, clothes and ground mats!
I’ll be the first to say that this system could certainly be abused. My wife and I have never done so in our eyes. The small amount of gear we have returned has been brought back with minimal use and usually within a month or so.
I wear a wide and extra wide in many boots. As a result, foot wear is a try and hike affair for me. I picked up a pair from REI and hiked in them twice, one day hike and one over night trip. Since I live far from any REI and I don’t feel the need to pay $ 25 – 40 bucks to ship them a pair of boots (I doubt they would pay for it understandably) I waited about 9 months till I could venture into the Salt Lake area to return them.
The manager was somewhat of a jerk… As a result, they felt the need to school me on what I was probably doing wrong with the boots and gave me a lot of grief on the time period that had elapsed and of course about returning them. He never once said «no», but made being in his presence annoying as shit.
REI wants to have it both ways. According to them, their membership (which they charge you for! it’s not free of course) is the cat’s pajamas and they will give you the hard sell to pick one up if you’re not a member. But if in the off chance you really need to rely on it, they seem to give you a hard time. The manager had to school me on their return policy’s new changes (which I told them I was already well aware of) and I had to politely remind them numerous times that this purchase was «grandfathered in».
Trust me, I’ve seen a lot of beat-​to-​hell boots at REI used gear sales. Mine were returned with about 25 mellow miles on them, about 1.5 days use. After the hike was over that made me realize these boots were not for me I kept them in the closet until I could return them.
As a side note, everyone else in the back of the store was friendly. The cashier was all right, but made a snide comment about the length of return, which i think was about 1.2 yrs.
Luckily for me, I’ve scored a pair of military danners in wide that seem to be working for me now; on ebay, for $ 60 new.
I’m thinking of asking for our membership fee back, which I was told we could do, at anytime, years ago.

Never a problem with any product here — if there is, take it back. Easy as that.

REI had everything I needed for much cheaper than I could find it anywhere else. The staff was helpful, but not too pushy.

I think REI is a great store. It’s a little more expensive than other places so I usually wait to make purchases until they have the 20% coupons. They also have really good warranty/​guarantee on their products too which is why I like to buy from them. Knowledge wise, most of their staff practice what they preach and are very active in the outdoors.
Customer service is HUGE to REI and that’s something that I really appreciate. And don’t forget to sign up for the membership, you get a dividend (around 10%) of what you spend in year which is pretty cool! So although they are a little more expensive, they have some really good perks that make it worth it!

Besides the obvious (Hey, these guys sell outdoor gear for hiking and biking and backpacking and camping and stuff) there are a few things you should know about this particular REI.
1) There’s a climbing gym next door. So for you climbers out there, it’s pretty much a Mecca of all things roped in and chalked up. Also, pretend those phrases make sense.
2) They have classes here, but they don’t have a nice room like the SLC location, so they teach them in the back room. It’s kinda warehousey, but it works.
3) This used to be a movie theater. So It’s not quite your typical layout. It works just fine, but it doesn’t feel as expansive as the 33^rd South location.
4) You will never run out of parking here. Refer to item #3. If they could accommodate the masses for movie night, they can take care of shoppers.
I do dig their selection of stuff, but have found on at least one occasion that the item I was after was only sold locally at the 33^rd So. location and not at this Sandy store. Which is not a big deal – just call before you go.

Although the REI in Sandy is a smaller store they still carry a reasonably large inventory of outdoor gear including gear for: camping, hiking, bicycling, skiing, climbing, and much more. Employees are friendly and helpful and never pushy. Prices are moderate, if not a little high sometimes, but REI does offers some great values with their own product line and by offering frequent sales and coupons. I shop at this store if I know what I want and know they have my items in stock. If I’m shopping for something and want options I will usually go to Kirkham’s or REI on 3300 South. That’s really the only downside to this store in my opinion is the size, because they don’t always carry a big selection of products.

REI isn’t the cheapest place to get your outdoor gear, but they have some very helpful employees who actually know what they’re talking about when you ask them questions. If you catch a sale, you can find some pretty good deals as well.

REI is a great outdoor gear store. You will find just about everything you will need here. The staff are very knowledgeable and friendly. They will provide you with great service. I think the Salt Lake City store on 33^rd South is a better store and the employees are a little better. The prices across the board seem kind of high here.
Although if you really want to save money then you should be buying from
. They have a warehouse in West Valley City where you can pick everything up after you buy it online.

Well, it’s REI and it’s basically the same as every other REI in the world, so awesome. So we were a few days into a major road trip. About seven hours from home on day 1 I realied that I had forgotten to pack my shoes in all the chaos of trying to pack a family of 5 for three weeks on the road and in the process manage to leave the house clean enough for realtors and potential house buyers. After putting 4 or 5 miles on my trusty flip flops boy was I glad to be somewhere I could find a pair of real shoes for all the hiking we had planned for the next three weeks.
This is located in a sprawling suburban mall so it seemed like we had to drive back, back, back, way back and back some more from the highway to get to the store, but yes, tons of parking.
They had the standard selection of shoes and I tried on many pairs so kudos to the shoe guy who brought me tons of shoes while waiting on at least three other customers. He was pretty quick and good at remembering who needed what in which size. (This was a refreshing departure from the Manhattan Beach REI shoe dept which seems to be chronically understaffed.) He pointed me towards the clearance rack where he had a pair of 10 ½ Solomons — exactly what I needed! I loved my last pair of Solomons, so much that I still wear them 11 years in. Well size 10 ½ is hard to find in most stores to many thanks to REI for carrying them. Also for having them on clearance! I did try on the current pair (full price) also as well as several other shoes but the clearance pair fit so well and were a more pleasing color.
On the way to the register I thought I better check out their selection of kids’ hats and maybe a quick trip through the clothes clearance racks because it’s not often that I get to shop alone, since the husband and kids all decided to stay in the car (someone was probably napping.) Clothes pretty much picked over but did score a nice pair of shorts for cheap. Kids’ hats were kind of expensive but that did not stop me — 2 of 3 needed something new, especially the baby, he needed something with a nice secure chin strap so he would stop throwing the hats. They only had tiny infant size or too big toddler size so poor kid, the hat is a little too big and falls over his eyes, but that’s the best we could do.
Checkout line moved quickly, good thing because my husband was calling me from the car to get me to hurry up. Bottom line, though, only four stars due to the «mall sprawl» and lack of hat selection.

Summary based on 1 visit to this location, but it’s similar to all the other REIs.
–Typical great selection
–Helpful service
–Good prices with rebate for members at the end of the year
–lots of easy parking