Smoke 911

This place has a huge selection but the staff is absolutely clueless. I have went to the store three times and walked out with the wrong product. I ask for a .6mg ejuice, i got .15, I showed them a battery and they gave me the wrong one, and today i showed them a coil that I need a replacement for, i get home and it doesnt fit. xhale city will at least tell you that they are not sure and to come back when a certain person is there or look online to make sure im buying the right one. id rather pay the markup elsewhere and get proper customer service.

Warning !!! READ REVIEWS ! I wish I had read them. I bought a $ 118 (after taxes) defective product here. Just as all other reviews state, they have a no refund, no exchange policy. They gave me the number of the manufacturer and told me that they offer a warranty, to call them. I called the manufacturer and they told me to mail it back to them and they would mail me back a replacement. The store could have done this just as well but I suppose they are not interested in pleasing their customer base and creating return business. At this point I wouldn’t buy a pack of matches here if they came with a free lighter. Lesson learned.

I wouldn’t waste my time or money here again. Got a defective product only to be told no returns, exchanges or refunds. Bad business! –1

If there were any way I could take this day back I would. I had the absolute WORST experience at this location. I was sold a 50 dollar vaporizer after I repeatedly asked for an expensive vaporizer. Everyone knows cheap stuff doesn’t last. Well the vaporizer only worked for 20 minutes ! So no big deal I brought it back the next day … There’s a young light skin girl always working behind the counter. She’s very meek not sweet just shy but helpful. Long story story, she walks to the back and tells the manager a lot of people have been coming in saying these don’t work after like one day. The blonde hair blue eyed manager I hear her say «ok we’ll get her name and number tell her we will call her back once the company calls us… It’ll be a few weeks but no refund no exchange policy so » … The lightskin young girls comes out repeats what I just heard the manager say. I say «ok cool I’ll give you my name and number but I still want a more experience one BC all my friends have one and I like how the vaporizer relaxes me .» So then out of nowhere the manger comes rushing from the back YELLING at me … «No refund no exchange policy «I said «omg… I know that I’ve been coming here for two years. I’m buying a new one till I resolve the broke vaporizer situation .» The manager clearly says to me, «no get out of my store I’m the manager we don’t need your business get out of my store !» … Omg I was solo flabbergasted I was hurt and confused. I could understand if I were a ghetto woman or if I wouldn’t comply with the ‘no refund no exchange policy ’ … But this manager was having such a horrible day. She had the worst disposition I’ve ever experienced. So I told her «no I’m not leaving I’m just trying to buy a better vaporizer .» She then took it to another level. She yelled for me to leave. I said «no why should I ???» She said, «Fuck it I’m calling the police !» I was shocked. I was so very hurt I began to cry because I didn’t understand why she refused my business. I was confused why she wanted me to get in trouble when I had not done anything not a threat, an air fist, or even a curse word from me. I just cried … I didn’t understand. So long story short. The police arrived and asked a few questions. And then walked out. Like she called the police for no reason … Totally ruined my day. Ruined my smoke 911 experience BC I use to love that place. It sucks BC I’m not usually the type to throw the racist card. But you guys in this instance to be completely honest — there is no other factor here. I found another smoke shop though they are really cool and I doubt will call the police on someone for trying to spend money their shop. #theworldwelivein #prayforher #sheneedsit #loveeveryone #smoke911 #racist #smh

If I could give this place a negative score I would. 1^st a roll of 3 kings charcoal is $ 3.99 smh I asked them how much a box cost they said $ 3.99 multiplied by 10 lol are you serious?
Also wanted to buy a refill gas canisters for my burner, wasn’t sure if it’d fit the burner so I asked if I can send a pic of it to my buddy so he can double check, no they don’t allow pictures. I asked what their return policy was if it didn’t fit, the don’t take returns. Everything is final sale.
Btw up the street they have 3 kings charcoal for a $ 1.99 and the box is $ 15.99

What a waste of my time. I’ve been through to many smoke shops after I’ve stopped at this place, literally 5 minutes from my house. I walk in wanting to by a cloud chaser and the salesman sells me an «MVP» 11 Watt, with a Atlantis tank. Me not knowing anything about mods, thinking this guy would have me all set up. Total was 175.00. I walk out the door, and head home. I filled it up with juice, excited about my new purchase. Come to find out the“Atlantis” tank doesn’t fire with the «MVP». I bring it back in and the guy calls the owner and claims he made a mistake. The owner then tells him to make me STILL pay for a new tank, clearly for the employees fault. This whole process has gotten me anywhere. Everyone telling me I was ripped off, as they blow clouds in my face. «Itaste» 30 watt, little under a hundred bucks. Sales in unprofessional.

Great customer service and a huge supply!!! Informing visit… Not much to say, got what we wanted at a decent price!!!

Had a couple of bad experiences here and just had another. I would be careful about purchasing anything from this location. I just spent $ 500 dollars on a Cloud 2.0. I tried to turn it on at the store before I left and it didn’t work. So the lady who sold it to me, grabbed another Cloud 2.0. It too did not work! She suggested that I go home and charge it. I took her word for it and left for home. Once I made it, I tried to charge it and it still didn’t work!!! I left immediately and went back to Smoke 911. They refused to let me return or exchange the broken Cloud 2.0 even though I bought it an hour ago. I spent $ 500 on a broken vapor and it’s pretty disappointing. As I mentioned before, I would avoid this location all together. The staff is rude and they knowingly sell broken/​faulty products.

This store has a lot of cool pieces in it but the staff/​owner are all very rude! They are not helpful and just want you for your money! I will never shop here ever again! They have no idea what they are talking about when it comes to almost all of their products!

The place sells expired hookah tobacco! Yes, I bought two packs of grape flavor ‘Al Fakher’ hookah tobacco and realized when I went back home that they’re EXPIRED since Nov. 2013! I went back to the place and the guy told me his boss told him not to return anything. So I told him it’s expired and you can go check the other same products in the box and they will have the same expiration date.
Eventually, their ‘No Return Policy’ also applies to expired stuff. I don’t know how the store’s license hasn’t been revoked until now!
I really want to report this to the concerned authority, so please tell me who to report this to and how.

I went here to get some ecig juice and the salesman was very helpful… BUT when I went to pay the manager/​owner (who looks completely unfriendly) was doing and interview with a guy, RIGHT AT THE REGISTER NEXT TO ME. It was so awkward and I felt so bad for the guy stumbling around for the right answer because EVERYONE in the store can hear him! My advice, get an office and handle an interview on some kind of professional level, geez!

I absolutely cannot stand the staff here. I know its a head shop, but does the manager/​owner have to be so rude?! The last time I was in here I was treated like a child. No thank you!

I bought a Buck Naked e cig from here. The battery stopped holding a charge after the first day and they do no refunds. I highly recommend going to VapeRite where the products are high quality and the employees are super knowledgeable.

i visited this spot when i first got my hookah (from another store) but needed supplies and needed some questions answered and I got both easily! If you either want to purchase just supplies or the entire setup and you live or drive close to this spot, this is the store to go to. NOW… this last visit I kinda browsed thru the entire store (towards the back) and uuuum *ahem* they do have some «other» toys and items in there. including DVDs. So uuum yes if you need «that», you’ll be in the right spot too! LOL!
The clerks are very knowledgeable. ok. enjoy!

My whole adventure started first yesterday because a friend of mine was looking for some vitamins for some detoxing. It was a nice day so I brought him to this Smoke 911– the flagship location. The original location was across the street (now the Verizon Store), but they decided to move for more space.
When you walk in, there are sodas and snacks for sale (this comes in handy, trust me 8)), posters, and like a mini Spencer’s.
The detox and accessories are in the front, and the pipes and novelties are near the back.
There is also a humidor there with a ton of options– they ask you seek assistance though.
My buddy was able to find what he needed, which was good– although we did see the usual clerk (I am sure she is the owner), the gentleman there was pretty nice.
If you ever need tobacco/​novelty/​gift needs, you can find something in here!
Think they close every night @ 2AM, with the exception of sunday– this does come in handy!