Fairfield Inn & Suites Sandusky

I stayed with a group of friends for an event from 06÷04÷15 — 06÷07÷15 for an event and it was one of the most stressful hotel experiences for us ever. Its hard to say where things started to go down hill but I would say it when we initially checked in and the hotel was not honest about the amount of money that would be needed for our stay. We called several times, in which I asked clearly and specifically the total amount needed to check in, and even asked a direct «is that with tax and occupancy fee?» when in reality, the price given over the phone was only the base amount of the stay, not including tax, occupancy fee, or security deposit. When we arrived they would not answer directly about needing the security deposit. I asked the desk SEVERAL TIMES «are you withholding a deposit» and the woman I believe to be the manager spoke slowly and loudly as if I perhaps could not understand simple English «The amount needed for check in is X amount». Yes, I understood that part. What I wanted to know was how much of this was for the security deposit to be refunded after our stay. It was not answered until day two when my friends were reviewing the bill, adding up the numbers, and confused as to why the hotel charged us an extra $ 70.
It seemed most of the staff was new as well because on the second day, they recharged several of the cards when we went back down to ask about the extra $ 70. The extra $ 70 I assumed was a security deposit because that is pretty standard with hotels, but this was never made clear and the question was weirdly avoided when I directly asked several times the first day if they were withholding a security deposit.
Alongside that, and I think this is the most important fact to mention is that if your staying with a large group your pretty much going to have to visit the front desk any time you want to get into the room. For over 170 $ a night for a tiny, bottom tier hotel like this one, I would at least think they have the money to put some technology into their room keys. The hyatt in Columbus Ohio is only 120 $ and they are much nicer, much larger, and have a much friendlier staff.
Our room keys basically deactivated the moment we got them. You could not have them by your cell phone, by your credit cards, in the same pocket as your wallet, could not set next to pretty much anything magnetized or even have it in the same purse as anything magnetized, and when you get ONE new one and use it in the door, it deactivates the whole set, so everyone has to get a new one and its a vicious, stressful cycle. Especially if your group wants to go off and do separate things, no one can because no one is going to be able to get into the room later. Every time we wanted in the room we had to get new keys. What a waste.
The staff was not friendly or helpful with figuring out charges on our cards. They joked around while messing up, and misinforming us on what was happening. We had to wait an hour and a half on the third night at 2 am to speak with someone who knew what they were doing. Would absolutely not stay there again and if this is the kind of staff the Marriott hires we probably wont be choosing Marriott again either. It was a waste of money and I’m upset I paid $ 170 a night to be treated poorly and not even have access to the room I paid for (key card issues).

Overall a good place to stay. When we can get our corporate rate it’s the best buy for the money. During the tourist season they won’t give us the corporate rate, so then it’s a little over priced. But overall a great stay.

My family and I were here for one night on 8÷22÷2014. The décor was nice, bathroom a little small compared to the Fairfield in Ontario. They didn’t have any lemon water or fresh baked cookies in the lobby which we are use to getting during our stay at other Fairfield Inns. The room we had was 229 and the bed closest to the door was HORRIBLE. I didn’t get good sleep all night so I was very tired the next day at the amusement park. The mattress really needs to be updated. The bed sinks in and causes your back to hurt.

Very Nice staff, little expensive for what it offers, the rooms are average.

The nicest hotel in Milan, clean rooms, friendly staff and cable.

The only place I’ll ever stay during my Cedar Pointe weekends. Very clean room. Crisp clean lines with modern furniture. Okay breakfasts. Can’t go wrong.

After a recent two night stay, I would return. The staff was super friendly, the hotel clean as could be and located in a great place. The only «downfall» was the attempt to renovate and update the hotel that left something to be desired. The hot tub and swimming pool were well maintained.

Stayed here 2 nights while attending a function for a family member at the near by Kalahari resort convention center. The hotel wasn’t my choice so here goes. Wasn’t a bad place but I would have perfered a bigger that twin bed I am 6′ 2″ and so I kept finding my feet hanging off the bed. The breakfast was very good with hard boiled eggs, waffles, microwaveable breakfast sandwiches, and your standard continental on top of all that. The juices at breakfast were a problem though with a strange texture to the ok day one and on day 2 flavor was jus off. Otherwise grade A breakfast. The hotel had a pool which with 2 kids in tow a plus. They were out of towels but the dance convention in town and a few guests staying there can’t expect perfection. So the only 2 complaints I had were really with the booking, bigger queen beds and next time if I’m going to the Kalahari just book there.

The Staff was very friendly! They went out of their way to get My coworker and I a fridge… The gym was small but got the job done, it had dumbbells and a couple cardio machines but dumbbells are a bonus that some hotels still lack… Give me a banana free wireless and a down pillow and I am happy, they did more then that they had hard boiled eggs, oatmeal and even a waffle iron what more could you ask for? A pretty no frills hotel but a perfect spot to spend the night when you are on the road for work or play…