Ulta

I’ve gone in ever week since Christmas to see if they have restocked any of their makeup and it’s already the 2^nd week of January and they’re STILL
EMPTY! They’re ALWAYS EMPTY! Seriously get people who know how to order stuff because whoever does it sucks and can’t do it properly! It’s ridiculous! I wouldn’t come here if it wasn’t so close to where I live. If I could I would go elsewhere! GET IT TOGETHER ULTA!

Yesterday, I went in for a haircut by Athena and she did a fabulous job! However when I was ready to pay, I was checked out by this male employee who was awfully rude to both me and my sister. He did not have change, and asked twice for change from me and my sister after telling him we did not. Instead of going to the back he was helping other customers to get change, and then after giving us the appropriate change he did not apologize for helping other clients or the fact of not having change. After he realized he was out of change with me, he should have gone to the back, therefore he made it challenging for my sister. Not to mention, his tone was mean and was not very pleasant. I love this store, but I always get the same negative vibes from him.

Catherine did an amazing job cutting my hair!!!
It had really grown out since visiting my family.
I needed it to look better before returning home.
Catherine made it look so much better!!! I am
very pleased with the results!!!

Where to start, I have been wanting to visit Ulta for months now and finally got a chance to come in and take a look, well for starters there was several clerks in the store and they were very chatty with each other… I had to go up to the counter to see if I could get service looking for a item I would like to purchase. when they decided who would go and help me I got maybe two seconds of that persons time and then when I when to purchase they wouldn’t let me use a coupon that I had on my phone, they were more worried about what each other was doing that the customer suffered. I have spoken to several people regarding the customer service there and got the same answer each time… they just don’t care??? would like to talk to management but don’t know who that is???

Today my mother, sister & I went into ulta… My birthday is coming soon, and they give you a free birthday gift. I told the sales girl my birthday is on the 12^th can I please have my birthday gift… The girl informed me you need a coupon… It comes in your email… I told her Hohhot, can you look up my email to get the code. PLEASE!!! The manger steps in & says, NO!!! You need to do that on your time, I ask her as a one time courtsey could she please help me… NO!!! That is not our job, I at this point ask to speak o a different manger, possibly the store manger, she told me I was welcome to if I wanted to wait two hours, since he was on the phone… Seriously two hours for some stupid gift, that is free, since I have the member card… At this point my mom had, had it… She told the manger that she was rude, & this was no way to treat a customer… The manger just said it was up to us we could wait, to speak to the other manger although, according to her, he won’t do it either, we would be just wasting our time… That’s when I had enough… I told the girl manger, you didn’t, don’t have to give me the birthday gift, that was okay, you just didn’t need to be rude to me… That’s when she turned her back on me like I wasn’t standing there… Just then my sister notice the male manger, she pointed him out, that when my mom walked up to him & stated that lady is rude she didn’t need to treat us that way… The man then ask the girl manger what happen… She just brushed it off, as though we were the ones in the wrong… I can’t believe this happened… I am a Very good customer, correction I was a good customer… This isn’t about a free mascara, this is about treating the client with respect, something she didn’t do… I get it it’s christmas time, busy busy busy… But you don’t treat anyone this way… There is this thing called tact, and she just lost a customer, let’s be honest I can & will go to sephora, they’ve never treated me this way… Really disappointed… Can’t believe she is a manger…

They have had some changes in staff, which have made a huge difference. I went again recently, not having been there in probably a year, and was very pleased with the friendliness and easy, no pressure helpfulness of staff. Much better.

I definitely could tell they were trying to sell me stuff. Staff was extremely rude, they didn’t ask if need help or greeted me at the door and it wasn’t even busy.

I went in on Halloween to have my hair fixed (I had old highlights, hair grown out from previous coloring) and to put some purple underneath as well as a cut. Need less to say it didn’t turn out how It should have. It was still not all one color and I had purple in the front and a weird pinkish in the back and I was there for close to 5 hrs.
BUT, they set up a ReDo with the Manager Megan (sp?) and she was AMAZING!!! She matched my hair, redid the purple to what it was meant to be. She also fixed my cut, blended my layers and thinned my super thick hair. She was very understanding and took her time even though I know how much my hair is a pain in the ass. I will definitely be returning to see her again!
Even though my first experience there wasn’t the best, Megan made sure my experience this time was flawless. Which it was. She made sure my hair was perfect and ensured it was to my liking as well. She talked to me through out the process.
Thanks again Megan!

OVERALL: Ulta is a great place to purchase all your beauty necessities. In addition they have a full service salon along with a skin care center.
PROS: They have everything. It doesn’t matter if you need face wash, makeup, shampoo, straightening/​curling irons, nail polish, a hair cut, or a manicure, they’ve got it all!
CONS: The customer service is average. It’s not poor, but it’s nothing special either.
NOTES: The fluorescent lighting is painful to the eyes until one adjusts. There is plenty of parking.

Just got the best facial of my life tonight. Hailey is so awesome. She is knowledgeable about the products she uses and is very gentle.
The only suggestion I have for the store is to put a light filter on the light just above her station. it is a bright to shine on someone laying down getting a facial.
That wouldn’t stop me from coming in but it would be nice. Thank you Hailey for a great relaxing hour. I see and feel big difference between my before and after.

This one is ok. It took maybe 10 minutes before I got anyone to help me match my foundation. They didn’t carry Lancôme or Nars like the other ones do. They were super understaffed & no one was at the brow bar. I like this Ulta, however, because their staff is friendlier than any of the other ones I’ve been to.

My first time here. Rachel did my hair. She understood what I wanted and did just that. She made me feel like Ive known her for longer than just meeting her today. I already have my next appt set with her.

Staff is rude and stupid. They don’t know any of the products they carry and the store is disgusting. Wouldn’t recommend going here.

This review is for the Alby.
I go into this place with my wife about once every other week and every time I go this guy is killing it with his customer service. It’s off the charts, he’s not sales pushy and always, always asks if you need help with anything.
I can not even explain the level of his service it’s crazy good and to be honest I don’t even care about the store itself (it’s a makeup store)
Any how I’ll be extending this review to his superiors and to their online review from the receipt because this guy deserves a raise.

BRENDA, VIET, CLAIRE, & NANDO
AMAZING COMPASSIONATE STAFF ! I came in with a dear friend with a not so obvious disability (initially) and only hope that my review does this amazing team justice.
My friend needed assistance to find the right products for her entire facial regimen, from the foundation, down to the make-​up brushes. I believe we used at the minimum of two and a half hours of their time.
We had an appointment that we were late to because of a previous appointment, they still gladly accommodated us in every sense of the word. I watched them alternate experts with amazement. The tech working on my friend never left her side, nor did they have any communication with other team members but suddenly a team mate would appear every 30 to 45 minutes to introduce themselves to us and ask us if we minded if they took over while their team mate took their 15 minute break or lunch. Each and everyone of them greeted us with a warm welcome and made us feel their passion for the amazing talent they each have.
I am tearing up writing this, I watched them recognize that my friend needed that EXTRA attention and care and they vivaciously gave it!
Honestly, I cannot thank you enough for ULTA Experience. Your Team Rocks
Once they showed my friend how to use EVERYTHING, she bought it all!

I went in by recommendation of a professional makeup artist and an employee. I was so happy with the customer service and friendly environment. They helped me find exactly what I wasn’t sure I was looking for and even helped me save with a package deal. I asked the cashier for one more product and he gladly went to get it for me. I was really impressed, will be a return customer, and recommend to my friends.

Good selection of brands but never full stock which is disappointing. Missing makeup forever too. Will be nice when sephora opens up this summer

I shop here quite often because I am a total make up junkie. The staff is nice and I’ve had to return some products that didn’t work out and it was no problem. The problem I have with this store is that it is never stocked! NEVER. I have never once seen this store fully stocked especially the nyx section. I actually hate nyx and the only thing I buy from that brand is lip liner but they never have any! And their samples are old and all the liquid liners are dried out. I feel like I have to wash my hands every time I go to this store. I thought maybe not being properly stocked was just an ulta thing but my friend worked at an ulta in another city and said hers was always well stocked and whoever does the ordering was not doing a good job. Get it together ulta!

The staff is so freaking rude. I bought something from there and returned it right away because I realized I didn’t want to support this store. I’m going to stick to Macy’s, mac.

Nicolette in the salon is AMAZING! If you are looking for a great salon and a fair price, you’ve found it!