Eco Systems Heating & Air

I should not give them any stars! They don’t deserve it. Apparently, Simple Air sub-​contract work that they are supposed to do to this company. I had a problem with my AC so called the Insurance company and was told that someone from Simple Air will contact me. When I made the apt with Simple Air, they never said that someone from another company (Eco Systems Heating & Air) will be coming over. The guy came over today, didn’t introduce himself. When my husband explained the problem and said we think the outflow tube is blocked, he seemed confused. He kept going round and round outside for 45mins looking for another outflow tubing. Then he came in the house and went around the house looking for it, under the bathroom sink, in every room –looking up I guess expecting to see a tube stick out of the ceiling inside the house!!! Finally he went inside the attic where the AC is setup and asked my husband for a bowl of water. He came back out and said oh I think the tube is blocked! he just went outside, put some water in the tube, took the check — didn’t give us a receipt and was leaving. My husband saw there was a leak in the living room ceiling and ran after him to report it and the guy just brushed it off and said oh that was the water that I spilled in he attic and it is coming down the living ceiling — can you believe that and left with my check! I had to call the insurance company and they are investigating

This company have horrible ratings and now I know it is for a good reason. My experience with them was short and without long lasting consequences however made me extremely dissapointed.
The heating unit in my home stopped working so naturally I called my home warranty company with a request to send someone in for a repair. After couple of attempts to find a contractor I was assigned an Eco Systems.
The person showed up and examined the system. The invoice he left included a repair list:
1. Two Thermostats
2. Dumper (to regulate air flow)
3. Zoning kit.
Later that day I’ve received a phone call from my home warranty company. Surprise surprise: they don’t cover anything related to zoning when it comes to heating or air conditioning. On a side note: this is what you get with home warranties: when something important breaks its rather hit or miss. You may not be covered at all.
Few minutes later the Eco Systems called and offered an estimate of over a $ 1000 to fix the issue claiming that this is very complex issue and most of the HVAC contractors don’t know how to deal with zoning problems. I refused as before spending that kind of money, I would certainly as for a 2^nd opinion given a 2.5 star rating Eco Systems have.
To their defense the person who called sounded professional and was very polite.
So I’ve arranged an appointment with another company to verify the problem. The technician (within 10 minutes) determined that the problem was related to AC/​DC transformer that connects thermostats to the heater. The person fixed the issue and I have perfectly working heating unit now for a tiny fraction of the cost Eco Systems quoted me.
Do not trust this company!

Happy we were able to get appt quick in the summer. Alex (Alejandro) came and worked on our central air AC unit today. He was great. Answered questions and explained to us what happen.

Four HVAC companies looked at my system over the course of many months. In the end Eco Systems did a fantastic job for a very reasonable price.
These guys bent over backwards from beginning to end. First, Carlos, a very professional installer, inspected my system. It was obvious he knew what he was doing. What I really appreciated about Carlos is that he listened. For instance, I told him our HVAC system was very loud. Carlos devised a method of quieting the whole system down, and it worked. Next, I worked for literally weeks with Jose at the Eco Systems main office in San Ramon. Jose was, like Carlos, extremely professional and knowledgeable as we figured out how to set up my new system and what equipment would be best for us. No matter how many questions I threw at him, Jose patiently listened and gave me understandable answers. Finally, over the course of two days, Israel and Carlos led a crew that installed our top-​to-​bottom new system. These guys broke their asses from morning until night. They were exceptionally respectful and courteous, especially in light of the fact that we had a newborn baby in our home. At the end of the job — after a 10-​hour-​day of very hard, dirty work, including a lot of time spent in our crawlspace — one guy got on his hands and knees to clean my floors.
Eco Systems delivered on everything they promised and threw in extras including a free duct cleaning.
I appreciated these guys’ hard work and enthusiastically recommend them.

I would give them no stars if possible. They’ve altered my furnace in such a way as to overload my jumpers on my Nest thermostat and alter the heat uncontrolled by converting my pilot light into some kind of rapid fire electronic monster which doesn’t function and was changed without my consent.
They dropped my Nest thermostat on the second visit and fracked the face plate. They sent two different technicians out neither one of which spoke or understood enough English to communicate effectively without the use of a phone interpreter in the form of their boss over the phone.
DO NOT hire these people. I’d give them
Negative stars if possible. Terrible terrible service.

I was very worried to use this company when I read all the reviews, but our home warranty company assigned them to us for a heater replacement. But we had a very good experience with Eco Systems. Jose was prompt to give an estimate, it was a fair price, and he followed up by phone a couple of times. The scheduler confirmed the appointment time with us and the technicians arrived on time. They did a great job installing our new furnace in one day. After they left, we noticed one duct connector had come undone. They came back the following week to reconnect it. If anything, it’s the home warranty company, Fidelity Home Warranty, that has bad customer service, with 45-​minute phone wait times! But Eco Systems was prompt, professional, and affordable.

They failed to meet the appointment and no communication from them. A NO show… Poor customer service!!!

My heating system had been acting up, and our home warranty dispatched these incompetent people to try to fix it. After waiting nearly a week for them to show up, the guy shows up without calling in advanced, tracks mud on my carpet, taps on something, cuts a little out of a hose, and says «it’s probably this thing» (the ignition box), «but I don’t have the part, so if this doesn’t fix it call back.» Ok, it didn’t fix it. Flash forward the 2 weeks it took to get another appointment, they were supposed to be here between 10 and 2. I called at 2 to find out where they were. «The technician is running behind and he will call you when he is on the way.» It’s 5:15 and I HAD TO CALL THEM to get some kind of answer. I was so pissed I cancelled the appointment. 5 minutes after I cancelled they called me to tell me technician was on his way… No he’s not, cancel that.
Do not do business with this company. They should have their BBB rating stripped and home warranty companies should drop them. You do not treat customers this way.

What a pity you have to select a star as zero would be generous for this company. We were also customers of American Home Shield so had Eco Systems Heating and Air selected for us. We needed to get all our ducts replaced but after that had happened none of our vents would work.
Two months later I’m still trying to get them to admit that it’s probably not a coincidence that this problem happened after they changed the ducts. According to the receptionist (who kept interrupting me while I was talking), the ducts don’t touch the vents. When I pointed out that in fact they do, she then told me that my vents were old which was why they no longer work. I then said that at least three of them were brand new, so she told me that it was because people have walked on them. She couldn’t explain how this was possible for the wall vents…
In between all of this I also had the issue of having to re-​schedule because of a ‘sick’ technician, only for them to complain that it’s taken me too long to contact them. What a bunch of jokers.

The only reason this company is in business is because they are cheap and home warranty companies use them to keep costs low. Here’s why I would recommend NOT using Eco.
— Takes forever to make an appointment with them.
— They are always late. They came out twice to our house and were hours late each time.
— They are beyond incompetent. We had an old furnace that was leaking gas that PG&E shut-​off and told us not to use because it wasn’t safe. They sent out a technician who was very hard to understand and said everything was fine and just turned it back on. I’m not an HVAC specialist, but I’m pretty sure that was not right. So we turned the gas to the unit off and called them back. The person we spoke to then tried to convince us that PG&E just plays it safe and our unit was fine and we should just use it.
Long story short, we ended up cashing-​out with our home warranty and going with another HVAC company. The other HVAC company confirmed that our old furnace was in fact leaking gas and unsafe to use. If you value your safety and sanity I would recommend going with someone else.

I’ll admit, when I read the reviews on this company I was very concerned about using them for our furnace replacement. Like many of the other reviewers, they were assigned to us by our warranty company. But I have to say, we ended up having a great experience with them! The manager was really helpful in terms of helping us get things coordinated with an asbestos abatement company who had to come through before the furnace was replaced. They worked with the abatement company to make sure everyone was on the same page. They responded quickly to all of my calls and emails. And the guys they sent out to replace the furnace were really terrific. Great people, hard workers, very diligent with the work and even stayed late to help us try to fix something that the abatement company had messed up with the door to the furnace room. So I felt that I really wanted to write them a good review in this sea of bad reviews that they have gotten since we are really happy with the work they did!

If I could give them ZERO stars, I would. We were connected with Eco Systems by our home warranty company American Home Shield (another entity deserving of ZERO stars) because we needed our thermostat repaired replaced — the button that you use to increase the temperature was broken and you could not adjust the temperature up at all, a rather critical function as we head into winter. Eco Systems’ tech came to our house on a Thursday, told me that the thermostat needed to be replaced and I approved that work. He spent about 45 minutes at our house, replacing the thermostat unit on the wall and then working on where it connects to our furnace. He was a pleasant and professional gentleman. Fast forward about 11 hours and at 3 a.m. I am awakened by a terrifying acrid electrical burning smell when the heat cycled on. I ran downstairs to turn off the heater and to make sure there wasn’t an obvious fire. Tellingly, the smell was strongest in the staircase of our home — the wire that runs from the thermostat to the furnace runs under the stairs. I stayed up for another hour and a half to make sure the smell dissipated and that we didn’t have a fire risk. The next morning we wake up to a very cold house and call Eco Systems to set up an immediate visit. They tell us that they cannot send a tech to address this new issue that they have introduced — likely a short or a burning wire — until Monday. So this weekend, we can either experience winter camping in our house, we can turn the heat back on and risk setting our home and our selves on fire in the middle of the night. Be afraid of Eco Systems, be very afraid.

I read the reviews and should have stopped there …
My home warranty company recommended and scheduled Eco Systems to check my heater. It took a couple of days for them to call and confirm the appointment. When they did they scheduled a date for a week later. When that day came, midway through the time they were supposed to arrive I received a call from Vivian and was told that the technician was involved in an vehicle accident. So we rescheduled for the next day. Then I got a call today again from Vivian with the same story — the technician had been in a vehicle accident. When I asked, «Again?», she replied, «Different technician.» I told Eco Systems that I would call the home warranty company to schedule a different company and added that I did not want them to respond.
I called my home warranty company and told them I wanted a different company to respond. They said they would, but asked me to hold on the phone while they checked with Eco Systems. The operator came back on and she was told by Eco Systems that it was the same technician and he could not respond due to yesterday’s accident and they were going to call and reschedule another appointment.
So, from my perspective, Eco Systems has some severe logistics problems not to mention a lack of truthfulness.

The basic points:
— We weren’t able to get an appointment for a week;
— They told us that they would be at our house between 10 – 14;
— On the day of the appointment when we called to find out where they were at 13:45, they told us that the appointment was actually scheduled for 15 – 17 (which was a total lie), and that our house was next;
— They called us 20 minutes later asking if they could reschedule for the next day because their tech was running behind; and
— They then informed us after putting us on hold that it was actually going to have to be in two days, at the original time slot of 10 – 14.
They are running a pretty crap business. If this is how customers are treated, I wonder how they treat their staff.

most terrible service I ever experienced. tried to schedule an appointment with their rep, they said they will call back after checking if thursday will be availble. waited for 4 hrs no response then called again. another rep scheduled an appointment for me on wednesday which is more convenient for me. a hr later, the first rep called back and asked me if i still want to have their service on thursday. i said i already made the appointment on wednesday, she said okay, she didn’t see any other days available then hang up. so i wait for 4 hr between their time window on wednesday but they didn’t come. i called them asking about the status and they said oh, due to misunderstanding, we resceduled the appointment to thursday. i told them that this is not acceptable, they were like we can’t do anything now coz all technicians are all busy today. their person in charge didn’t even say sorry but just said will talk to the two reps to investigate what happened… so i take another day off and wait for their service. they called just now saying their technicians are very behind the schedule, they cannot assure if they can make it today!!!

Eco Systems Heating & Air is team of the liars. You can’t trust any single word they said.
Eco Systems was assigned to us through our home warranty company (AHS) due to the problem in the air ducts.
A technician from Eco Systems Heating & Air came, checked ducts in the attic and crawl space under the house, and took the pictures of them.
He did not find any problem in the attic, but in the crawl space he did find leakage in the pipeline ducts, took picture of it and showed it to me. He indicated in the invoice, that a little leakage is there.
When I contacted the insurance company, they told me that they have a report and pictures only of the attic and nothing about the crawl space.
I called Eco Systems, and asked, why the information about leakage in the pipeline in the crawl space was not submitted to the insurance company.
They did not give any reasonable explanation, and told me that I need to get a second opinion.
It looks, that they deliberately withheld this information.
I asked to connect me to the manager. When I finally was connected with her, she was very abrupt, and told me that that we don’t have any problem, and the insurance company is not going to do this expensive job.
I told her that it is not up to her to decide what the insurance company is going to do.
They just have to submit a full, fair report with all pictures, which were taken.
She promised to call the Insurance company, and to send them a picture of the pipeline in the crawl space, but she never did it.
I called them again and asked to send out technician one more time.
On 10÷22÷15 another technician from Eco Systems came, and it was obvious, that he was instructed not to find any problem.
When he told me that the pipeline in the crawl space has no leakage, and everything is OK,
I asked him to call the first technician who was in our house, and ask him where is the picture of the crawl space which shows the leakage?
When he called him, Gustavo (is the name of the first technician) said that he never took the picture of the pipeline in the crawl space in our house, and there is no leakage there.
I was shocked to hear it.
He took this picture in front of me and showed it to me, and I have a copy of invoice where he indicated leakage.

If I could give zero stars that would still be too good for this business. Eco was sent to me through my home warranty company. This company is HORRIBLE. They managed to make the original problem much larger and I’m going on 10 days of no resolution.
The first person dispatched was rude and not helpful. He told me it was the capacitor that was bad and had me turn on the A/​C so he could change it. It kept running so it seemed fine. The next morning we had lost all power from the furnace to the thermostat. We called our home warranty company and Eco was dispatched again.
The second person was just as rude and useless as the first. The transformer was shorted out because the first person replaced the capacitor while the A/​C was running and it shorted the system out. The second person put a new transformer in (didn’t mount it or secure it… just set it there next to the old one) and it still doesn’t work. He claimed he could not understand our wiring since it was a different color??? He needed to call his boss but his phone wasn’t working. He proceeded to leave with no resolution.
We have called another A/​C company. I have reported them to the warranty company. I’m warning everyone… stay away from this company! It’s a waste of time and money. Oh… and they messed up our appointment time also. The second one was scheduled 8 – 12 and when they didn’t show up and we called they said we were 12−4…I ended up having to take a whole day off of work because of their mistake.

Terrible company. First They setup a 9am-​noon appointment time with us and didn’t show up, no call or anything. We followed up with them and we were told «we are running behind, we should be there around 2:30pm.» I am still waiting and it is 3:37pm with no call from the company or anything to update us. I am starting to wonder if they will even show up. This is a follow up to our initial visit where they weren’t able to do anything to fix my issues either. I was told that on hot days the AC will take a long time to cool down the house yet our AC doesn’t get the job done on much more mild days either. I may end up switching my home warranty company because of how bad this experience has been.

Absolutely terrible horrible customer service. I do not recommend, they do not care to keep appointment commitments. I called the day before to ensure the time window after being in triple digit weather for days just to have them say they no do not have an appointment but can make one for 2 more weeks out. I give them my appointment confirmation THEY GAVE ME and they still say I’m not scheduled for dispatch yet.

Albert the tech showed up on time and had our AC running in less than five minutes. The guys that installed they unit the day before worked all day and did a good job.

We had a compressor blow up Friday, it is Tuesday and I have ac again! The gentlemen were professional, courteous, knowledgeable and completed a very difficult problem in just a few days. There was more than one person who was polite and worked their arse off on a 108 degree day during the hottest part of the day. Juan is the only person who’s name I got. I am so thankful to Juan and his crew for doing an amazing, difficult job on a insanely hot day! I don’t know how they did it, but I am so grateful they did! !!

Well what can I say. I read the reviews and was very worried. I used this company cause, like everyone else here, my warranty company assigned them to me.
Now the experience. I received a call from the dispatcher/​operator and was given an appointment. Guess what they gave me a courtesy call when the technicians were on the way. The technicians, Pepe and Gustavo, were very friendly and knowledgeable in their trade. They came in on a Monday morning and removed all of the flex duct, which is in the crawl space. That took them most of the day. The guys returned again in Tuesday to install the new flex ducts. Because access to the crawl space is outside, I did not have to be present for them to do the work. Instead Pepe and Gustavo called me when they were ready for me to open the house so that they could conduct a function check on the system. The guys also were kind enough to vacuum our registers. We have been doing some minor demo in the house and dust had gotten on them.
In the end I can vouch and say that the gentlemen did great work and were professional. As a health and safety manager at work, I can spot the shady characters. These two gentlemen were by far some of the better technicians I’ve had to interact with. Thanks Pepe and Gustavo.

Wow, reading the other reviews! Eco better get better.
ECO gets 4 stars from me. Alvaro, Carlos, Pepe, & the Lady in the office were all great. They were fast (AHS was slow). They were professional, courteous and did a nice job of cleaning the work area up when the project was complete. They made an appointment for a week away (which was OK with us) and then called and came 2 days early — which was great. They said it would take 2 days and it was 1 ½ days.

Don’t use these nasty people. They miss appointments and when they do finally show up they don’t complete the job. Our heater stopped working and getting it running again they said it was due to a faulty thermostat. They wanted $ 80 for a very basic replacement worth no more than $ 19. When we refused, they rudely walked out leaving bare wires hanging out of the wall. We paid them their service fee but give them NEGATIVE 4 stars. ECO Systems is also known as Knoll Systems. Don’t use them.

Hello,
I became in contact with this company through my home warranty service. they took their sweet time to come out but once they did they they did their work properly, In less than a month I had to call again. Here is where the problem starts. The job required replacing the air condition, the estimate was high but affordable. We agree on the job and payment, I clearly stated how I would pay and the administrator agree to receive the payment (half before and half after with a post dated check) the job was done properly but the problem is: they did no honor the post dated check, they deposited 3 days before it was due. These people have a very low professional ethics, not to be trusted. I will follow up with my home warranty company. Suggestion stay away from this company. Now I understand why there are so many negative comments with this service.

If I could give 0 stars I would. Eco Systems was assigned to us through our home warranty company (AHS) for an A/​C unit that wasn’t blowing cold. When I made the initial service call it was a scorcher, so I anticipated that all HVAC people would be slammed. After 2 – 3 days without a call from them, I called to get an appt. The gal was courteous & claims that they called me and left a message. I beg to differ. Caller ID doesn’t lie. The 1^st available appt was 9 days later (for those keeping a timeline, we’re now 12 days past my initial call). We were told that they would call us with a time window prior to our appt.
The night before our scheduled appt we still had no idea what time they were coming as no one called to confirm. I sent an email (to their defense it was past business hours) and didn’t get a response. I called the morning of the appt and was told that the tech would be here between 11−1pm. The tech did arrive at 1:20, so that’s not too bad.
After describing the problem to the tech, he went right outside to the A/​C unit and started pumping in freon. He didn’t explain what he was doing… I thought what he had hooked up was a diagnostic machine. My husband then went out to see and the tech told my husband that there was a leak and that he was recharging our system. It should be noted that he did NOTHING to diagnose where the leak was coming from or make ANY attempt to fix it.
8 lbs of freon later @$ 35 lb = an additional $ 280, he said we were «all good». (BTW the ins company pays only $ 10 lb so I’m responsible for the remaining $ 200).
So here we are, the day after our A/​C is «all good» according to Eco Systems and again, our unit isn’t blowing as cool as it should. The unit is circa 1978 and clearly still leaking freon. Enough is enough. We paid these guys to come out here and put a bandaid on a problem. We called the warranty company and complained.
This afternoon we had a different company come out who actually spent some time researching the issue and as it ends up… we have a leaky valve. He’s suggesting that in addition to replacing the valve that we do a dye test to determine if we are leaking somewhere else as well. Genius! We have approx 6 lbs of freon left from our 8 lb fill up, which was yesterday! Shame on you Eco Systems! I wouldn’t recommend these folks if they were the last A/​C people on the planet.
Do yourself a favor, if your warranty company assigns them, save yourself some hassle and ask that they give your business to someone else.