Wesco Screen

I’ve always been a super satisfied customer of Wesco for screen repair and general customer service, but this week I was blown away.
My handyman dropped off some slider screens for repair. He picked them up and paid the bill. Following the holiday weekend, I received a call from Wesco that they had inadvertently overcharged me for 2 re-​screens, when infact I had 1 re-​screen and 1 wheel repair. The message said «we want to know the best way to refund the $ 75 difference.»
That’s beyond good customer service. That’s a business with integrity that deserves 6 STARS!

Growing up, I often heard my mom lament that «the only time we fix anything up is when we’re about to move». The implication here was that crappy was good enough for our family but certainly no other family would tolerate it.
If I have the same situation going on in my own house it’s unintentional. Sometimes you just live with things and fail to see how they look to an outsider. Years ago, after some home renovations, a rat got into my house and before you could say «kill that motherf***er» it had eaten through several of the screens on my sliding glass doors. They were patched unprofessionally, years passed, and now they were falling apart. Still, they were just screens and they were (more or less) doing their job so they were easy to ignore.
One day, on a neighborhood message board, a neighbor posted a question asking for referrals to screen replacement places. It took this and a couple of months before I suddenly thought «hey, I need new screens». I wasn’t moving on but if I were, any realtor would’ve told me to replace those screens prior to trying to sell my house.
Enough back-​story.
Wesco was recommended by a few respondents, often in the same breath as «they’re not the cheapest» but when I tried to reach what I believed would be the cheapest I found that the first appointment was more than 1 month out. Never mind that I’d lived with these crap screens for more years than I’ll admit to; I needed new screens NOW.
Wesco answered my call, set up a reasonably soon appointment, arrived on time, followed up the next day with a written bid, checked back in a few days later, and I scheduled the job. They might not have been the cheapest but there were a lot of screens involved, they were efficient and respectful of my time and their commitments, and now I have brand new screens and I’m not even (yet) planning to sell my house. I can enjoy them.
It’s a rarity these days to reach an actual live person on the phone let alone one who responds, schedules an appointment, shows up, and follows up. That rarity is Wesco Screen.
After installing my new screens the owner remarked that the only issue he could foresee would be walking right into the new screens as the mesh he’d used was so transparent it was practically invisible. Right he was, as I spent the weeks which followed wondering who had walked through the slider without closing the screen.
If you need new screens and you need them now, look no further than Wesco.

Easy to get to, fast, reliable, reasonably priced, and a local company. Brought my old screens into their shop in San Rafael and had them back in a week or so. Surprised at how much more visibility we have with the new screening material.
Shout out to the nice lady at the front desk, too.

We needed new screen doors for our home. From the time I called to talk about my project, all the way through to installation — the experience was fantastic. Very nice team, super responsive, quality work, very good value, quick turnaround time. I would highly recommend this company, and will use them again.

I was helped by James and am a happy customer. Excellent in Quality and Customer Service. I was in and out in 5 min with a very short deliverable date. They were super professional and friendly. Other things I love about Wesco — Great prices and Location (close to highway and parking available).
Will be back for all my screen needs (screen doors, replacement of window screens).

Very helpful staff. Quality, timely work. They are out to do what is best for each customer! Would highly recommend them for any screen work you may have.

We got excellent service form Wesco Screen. The owner came out & discussed the different types of screens. He measured all the windows. Not that much longer they were ready & he came & installed them. He messed up on his measurements, so he redid the 1 screen. The screens fit perfectly. We also bought an 8 foot sliding screen door. Last week I broke the locking mechanism. Today I called to buy a replacement and he told me to come get one for free! We purchased the screens about 2 years ago. Now that is excellent customer service. I highly recommend Wesco!

I used a competitor for years and finally got fed up with the service which prompted me to look elsewhere. I have only used Wesco for screen replacements. Their prices are great and their service has been outstanding.

Great experience and great screens. Thanks for making it so easy and for having very competitive prices. I’ll let my friends know where to go if they need screens.

I have used Wesco screens frequently over the past several years. They are very good at what they do from complete custom systems to repair or modification of existing screens. Prices are reasonable and lower than several competitors. I always recommend Wesco to friends and family. They have always treated us well.

The work is decent, the customer service was terrible. First conversation with sales guy was alright. He said my order of window screens would be ready in a week, but I needed to be onsite to give dimensions for an irregular window to a salesman. Called from the site (which was an extra trip), and I get another salesman who says they don’t need me onsite and please just give him the measurements cause he’s really busy and other customers are waiting. Fine, irritating but fine.
I hear nothing after a week, so I call them and I am told it will be another week. So I call after a week and no they aren’t ready, need a couple more days. Then they call back that day, and say they are having «trouble» with the measurements I gave them for the irregular screen, so I say nothing about wasting my time with the extra trip and the conflicting directions from these guys, and I tell them to not worry about the irregular one now, I’ll pick up my order on Friday, then when I’m onsite installing the finished screens on Friday, I’ll call them and work out the problem screen with them over the phone. Sales guy says great, thanks, perfect.
Then I go pick up the screens on the agreed upon day, the Woman behind the counter is not in any way friendly or accommodating. She starts by freaking out and saying my order is 11 screens, not 6. When I try to describe the work I had done, she gets snippy cause I don’t know the exact nomenclature of the screen types, probably because I don’t build screens for a living, that would be her job to explain the correct terms, but she doesn’t and is impatient with me. Finally she gets the order straightened out, and I tell her your salesman couldn’t finish the irregular screen, so I am going on site and I will call to give the measurements to your salesman to work out the problem. Then she asks what the problem was, and is irritated more when I say I don’t know, that’s what your salesman told me and he didn’t elaborate, but I will call later today and work it out with him. So I pay my bill and go install the screens and then call Wesco, I get the same Lady and she asks for the measurements, and I say I told you I’m supposed to work this out with your sales guys, and she says she is sorry but no one is in Today to help. Are you fucking kidding me? I talked to this sales guy and this Woman about this day beforehand, needing to figure it out with them and they don’t bother to tell me no one will be around to help? Fuck you very much! I don’t what you people have stuck up your ass or between your ears but the world should know your either incompetent or assholes, either way you will never see another dollar out of me.