Marelli Brothers

I am a boot enthusiast and I drive from Novato to Marelli Brothers when it’s time for my babies to go to rehab. I have and will continue to recommend this place to friends & family.

This place looks and sounds old world and nostalgic, but it is actually a turn and burn operation. Upon dropping shoes off and picking shoes up I was addressed in a somewhat curt manner. It was my first time there and I was hoping for a personalized experience, but instead my shoes were taken, I was given a slip, and told to return on Friday. At this point, I figured I’d trust the process and chalked the experience up to being that of a dry cleaners; in and out. I was disappointed that my soles weren’t replaced upon picking my shoes up that Friday. When I dropped off I said I’d like them good as new, and wasn’t asked any type of follow up question. I assumed they had it under control. It was somewhat insulting when I picked them up and was told that I will need the soles replaced soon since that is what I was expecting in the first place. The heels they replaced look good, the shine is good, and the price was reasonable. I’m Mainly disappointed in the lack of customer service, and communication.

I just so happened to stumble upon this lovely spit and I’m so happy I did! I needed the straps on two purses repaired and they made them look like new again. It was very reasonably priced and did not take very long. I’m so happy to find this store I will come back again!

Waited to write this review to see how the shoes worked. People at Marelli did an amazing job on all my expensive shoes for a reasonable price (or so I thought) and return all my items in 4 – 5 days.
The staff was very helpful and nice. Every time I went there were a few people in line! I would have never thought so many people went to a shoe repair shop!
Frye boots got new soles and heels, and polished for $ 37. Decided to put rubber soles instead of leather to make them last longer since the leather soles tend to get holes in them with they touch water. Boots look amazing!
Tory Burch flats that I was ready to throw away and embarrassed to wear because of all the peelings came out looking like new! For $ 26.50 they got a new thin rubber sole put in and polished the shoe to look like new.
My almost new Tieks flats got some love too, since they are made with Italian leather and they are thin, they were able to put a leather patch inside the shoes on the big toe area to prevent the shoe from getting a hole from my toes. The patch and polishing came down to $ 7.50!
Also brought a pacsafe travel bag that needed the zipper fixed and they did a good job (it was an extremely easy fix) their minimum is $ 7.50/job so that’s how much they charged. Though it was overpriced for what it was but they got it fix and that’s all that matters.
Loved their service and will most definitely keep bringing my shoes back!!!

They just ruined my favorite pair of fluevogs!!!
I had asked them to match heel which they said they could, not even close.

Great business! They turned a beat up pair of boots into new ones. Very friendly service. I took my boot in because the zipper broke on one again and they took em back to repair free of charge. Definitely going to stay with them

Brought shoes, sandals, briefcases, whatever for the past 40 years. Always excellent work and courteous service. Now that I live in Walnut Creek I send by shoes over and they send them back with a bill! Can’t recommend them highly enough.

This place does excellent shoe work. They are talented, professional, caring, and really get the job done with a first rate result. They are also consistent and the guys who work there are great. I would give five stars but the woman who works the intake and register is consistently terrible. She is crass, mean, rude, cold– the opposite of everything else that is right about this shop! Can they please get someone new? Someone with a smile and a more delicate and kind personality! Then it’s a five star shop+++.

I took 6 pairs of designer heels to these guys. They reinforced the heels, soles, shined, and even put shoe lotion on my one-​of-​a-​kind crocodile skin Mary Janes. Very affordable, these guys DO WORK. Oh and don’t bother boasting about their fancy Unilocal reviews to them. They don’t care. This is a no frills place. All they care about is shoes. How could you not love them?

A truly old-​fashioned American Dream. Wonderful people, truly professional work, inexpensive, and real. It just smells like leather and shoe polish and you see people practicing their craft. Makes you feel right at home.

Marelli Brothers are consistently helpful, do first rate work and are a pleasure to do business with! Simply the best!

best service best price best quality best value

I love the old-​world atmosphere of this place, and it’s total lack of pretension — a rare thing around here. I received top-​notch customer service, and entrusted them with not one but two pairs of treasured cowboy books. One was old and worn, needing new soles and heels. I received them back as if they were new (though still soft and well loved), and the other was my brand new pair which they stretched for me to fit my legs. Both jobs well done. Even though I didn’t have a ticket for one pair of boots, I was led into the back room, graciously, and there quickly found my boots.

I love this place!
Friendly, knowledgeable people at the front desk.
Great results.
I get rubber not skid soles added to my Italian loafers so I don’t wear out the non-​replaceable soles and have to pony up 11 million bucks to buy another pair.
I got my horse’s leather breast coller repaired and it looked almost brand new. When I got I back I saw they had only fixed one side. I asked to have the other side done. When I picked it up they said Ok, here you go. And I said I haven’t paid. They said «nope, you paid.» I said that’s not fair for you, I will pay for the second one as well.” I lost.
Great service
I just wish they’d get the name spelled right on Unilocal!;-)

I had been looking for a place I could trust to clean, shine, protect and re-​sole my gold finished Fiorentini + Baker boots. In town visiting relatives, I found this place on Unilocal. Right away the guy at the counter recognized the finish of my boots was actually multiple colors and that «we didn’t want to mess with the color and we want to respect the leather carving details.» This comment immediately put me at ease and let me know I had come to a good place. He also gave me a choice of specific wax or cream products explaining the differences between the two. He also gave me the choice of whether I wanted an all-​rubber sole or to do an English sole again. And on top of that he offered without prompting, to be graciously accommodating of the timeline I preferred. The service and craftsmanship here can’t be beat. The area is lucky to have such a place.

Super friendly, inexpensive, and so good at what they do! I wouldn’t take my shoes anywhere else.

This is the place. Did a prompt and high quality repair job on my favorite boots. Friendly service. Major operation. I think they have over 7 cobblers on the team. They do all the work for Nordstrom’s.

I can’t speak for the other reviewers but my experience with Marelli Bros was excellent. I brought in three pairs of my wife’s heels for tips and heels, a pair of Birkenstocks for rebuilding and a pair of expensive dress shoes for soles and heels.
The results on each pair were excellent. For the tips and the soles you can not really tell where the new material was put in, it blends so well.
The ladies at the counter were very friendly. The one cobbler that I talked to about one repair was clear and explained what they wanted to do with the shoes.
I read on other reviews that this is expensive. I counter that it is far cheaper than buying another pair of shoes. A $ 50 repair over $ 550 for the shoes new. It isn’t a debate in my mind. The work is of very good quality and was delivered on time by friendly people.
We have finally found our Marin county cobbler.

AWESOME!!! I recently bought very expensive boots and I didn’t pay to much to get a rubber soul and water proofed. They were cheap and friendly and my boots came back looking like new. I have bad experience with a shoe repair in Rohnert Park. Never again. I am going to trust these guys with my leather.

I waited awhile to review this place so that I could see how my resoled shoes did in action. Here are the results 3 months later
1. Yes, replacing soles here was expensive.
2. My dress shoes were resoled with vibram like soles. More suitable for hiking boots than dress shoes but ok. They said that was all they had.
3. When I first walked in them they sure felt very different than the originals. Not a big deal just be aware of it.
4. And the reason for low rating… after 3 months the soles are peeling off already. Hmmm.