Kindred Transitional Care and Rehabilitation – Smith Ranch

The rehabilitation team. (OT PT ST.) Are the best!!! They are very knowledgeable and we’re able to get our mom back home in only 3 weeks. They were very warm and personable. We enjoyed getting to know the whole rehab team.
This is the largest and newest rehabilitation facilities in Marin. The bedrooms are very nice large and clean with views. Our mom was in an other facilities in San Rafael and it was dirty and smelled.
The staff here is friendly and attentive. The food is not that great but there is a lot of food so you can always find something good.
Nursing was great!

I toured facility yesterday, 01÷19÷16. The facility is located in most beautiful part of the Bay Area, Marin County. I was impressed from the moment I entered in the facility. Environment is beautiful, extremely clean and quite. I’ve never seen nursing homes look like Five Star hotels. But that’s what impression you will get when you see Kindred Transitional Care and
Rehabilitation — Smith Ranch Center. Staff is smiling and trying not to disturb place with overhead paging, which is very announcing at other similar facilities. Residents look very happy. Rehab area looks great and busy all times. Staff looks very professional and welcoming. Dining experience residents will get here, I am not sure they will get anywhere else. Basically it is really five star place.

I give Smith Ranch high marks for their rehab results. Between a back operation and MS complications, I arrived unable to move either leg and left 64 days later using a walker. While there I probably met every member of the staff and all were professional, friendly and competent (some more than others).
Yes, I think both nurses and aides at the facility are understaffed (the response to assistance calls can run 20 – 30 minutes) and the food could be way better (vegetables are destroyed altho cookies, soups and hamburgers are pretty good) but the monitoring of true health issues is fantastic. A problem with my incision drainage was caught and a UTI I didn’t even realize I had was diagnosed. Dr. Hass was great at both medical issues and pep talks, which I needed.
My highest praise goes to their Therapy Department. I had a major attitude at losing mobility but every single Physical and Occupational therapist consistently encouraged me and ignored my snarkiness. They kept me moving. PT was 6 times a week and OT 5 times. They have a large number of patients to treat so schedules and therapists changed frequently but the Department coordinator, Jackie, made sure I got my sessions. The jovial atmosphere in the Therapy Room cheered me up too, so that I kept trying even when I didn’t feel like it.
I’ve chosen to go back to Smith Ranch as a PT outpatient, since I think they are my best chance at improvement.

I have some concerns about this place. Some of the staff is good and the others are very high strong. The attitude that some staff and doctors have is unacceptable. You are here to help people not give them attitude. One Therapist in particular, Jackie, is extremely out of line in the way she speaks to people. Then goes out of her way to tell lies to the family as if that is going to make her look better and make people forget about her outburst. I tried making a complaint with the Manager, Kaylen, which told me she did not know the procedure of making a formal complaint. What manager doesn’t know how to solve a conflict or make a complaint? I have never heard of that. It was nothing but a cover up. Kaylen mentioned Jackie has been stressed lately but that gives her no right to bring that to the work place and take that out on PAYING clients. I have heard more negative feedback than positive around here. The rehab area is like rush hour traffic. They have so many appointments at one time you can not walk without running into someone. My advice, take your money else where.

Stay away from this place. The food is terrible, the kitchen does not give you what you request. Most of the nurses, doctors and staff do not communicate with you about your parent. You constantly must ask what is going on. We had to feed mom, dress her, give her showers, help her to walk, change her sheets, etc. They are always so short staffed. Most of the patients there were complaining about the same things. Mom had a diagnosed UTI and had to wait 5 days for antibiotics. Ridiculous. The physical therapy was fine… but that was only 30 minutes a day. That leaves 23 hours and 30 minutes to deal with them. Yikes.

Good care and attentive staff. The challenge during the recovery time is the nasty, unappealing food.

If there was a choice for no stars that would be more appropriate. My mother was sent to Smith Ranch to recover from pneumonia. My mom also has type one diabetes. My sister, myself, or a hired caregiver was with her round the clock, and thank God we were. The staff there was terrible. The nurses had no idea what they were doing, and were inattentive. When we buzzed for a nurse, sometimes the calls were not answered for close to 30 minutes. No one had a clue about the diabetes. Some nurses would get flustered. One time it took 6 people to take her blood pressure.
Smith Ranch may be OK for someone who needs PT and OT for a break or fracture (that staff was actually very good), it is absolutely no place for anyone with a more serious illness. And if anyone you care about does go there, prepare to be their ²⁴⁄₇ advocate, because nothing will be done for them without you there.

I chose Smith Ranch for my post acute rehab for a total knee. It was an amazing experience. ²⁴⁄₇ seem less operation from nursing to rehab to housekeeping. Excellent customer service. Smith Ranch has a 5 star rating from the state of California.

This is a great Rehab Center. The staff is awesome, the facility is clean. Everyone is so friendly. If you have to go to a Rehab facility, this is the best place in Marin,

Total knee replacement followed by a stay at Smith Ranch Care Center.
Very great team of nursing and rehab helped me through the first post op week and got me ready to continue my recovery at home.

The place is very clean and the working folks seem real nice especially the nurses. The managers/​doctors on the other hand seem quite busy and it’s difficult to get a call back or get questions answered. They do however stay on top of the situation especially if you have concerns. I like the Medical director and he has an excellent reputation in the community.

Clean, professional facility with an amazing group of rehab professionals who care about their patients (speech therapist, occupational therapists, physical therapists and nurses).

Immaculately clean rehab and skilled nursing center. Nurses and aides there work tirelessly to ensure patient needs are met. Overlooks a beautiful golf course and the grounds there at the facility are beautiful. Candlelight piano dinners were one of the activities provided… 5 stars out of 5 if you need rehab and nursing care and are not yet ready to be at home.

My wife recently had a new hip put in place. She was referred to Smith Ranch for rehab prior to coming home. We loved this place. Very professional and very caring in her treatment. It is located next to a golf course and open space. I hope to go there when I need to rehab my hip in the future. It was like a small hotel with all of the services available.