West Coast Self-Storage San Pedro

Wow, blown away at how unprofessional and rude the clerk was here. Made a reservation for a unit, confirmed twice over email, twice over phone, called morning of and even told the male clerk what time I was arriving that day to rent out a unit. Walked in that day, asked to actually see the unit I would be renting, so I could see if it would be adequate, and wanted to see where it was situated on the second floor in comparison to where the elevator was. Just for planning purposes. I have extremely heavy boxes. Clerk behind the counter got an attitude and said «I cannot take you to see this unit because I can’t leave the front desk. I’m here by myself the whole weekend. We don’t shut down the front office to show people units». I stood there in disbelief and said well I would like to see the unit I’m actually going to rent. And I even called to tell you what time I would be here. I went on and said, can you just tape a sign up saying closed for 5 mins so you can show me the unit? He responded rudely, «No, I cant leave the front desk on the weekends because I need to take phone calls». First of all I thought to myself… EVER HEARD OF AN ANSWERING MACHINE, BETTER YET GET A CORDLESS PHONE… or forward to calls to your cell!!! What kind of business expects you to blindly rent a storage unit, sign the contract without even seeing it! Usually storage rental offices will just put a sign up on the front door saying back in five minutes so they can show a potential customer the unit they would be renting. This clerk refused to do so was completely rude so I told him I take my business elsewhere. They are not the only show in town and to treat a customer like this is ridiculous. NOT A SINGLE APOLOGY FROM HIM EITHER. Like I offended him because I asked to see the unit! Absurd! They do not deserve any of my money or business. Unfortunate he couldn’t figure out how to leave a sign up saying they be close for five minutes to show someone the unit or take a cordless phone with them so they wouldn’t miss calls from their office. It’s a no-​brainer. Clerk kept insisting I could look at a larger unit on the first floor down the hall which was 5 feet bigger. I wanted to see the actual size of the one I reserved which was smaller and where it was located on the second floor and how far the elevator was! Not a first floor unit that was twice as big. Makes no sense. They dont even compare! Lastly, if he knew I was coming in that afternoon after emailing and calling all week and the day of, he could have gotten another employee to work the desk while he showed me the unit! I do not recommend the storage facility. I will be complaining to their corporate office. Went down the street to a different Storage place, staffed with TWO clerks and one kindly showed me available units and they had better prices so went with them. Westcoast Storage is awful!
**UPDATE** The male clerk I was dealing with above is the MANAGER! How is that for customer service?! Sent a copy of this to their Corporate in Mill Creek, WA.

I highly recommend this facility! It’s new and clean, not to mention, the manager, Ken Walters is extremely, helpful, courteous and professional.
He helped me find a storage unit on short notice with competitive pricing!

Great storage place. The best part is that it’s open 365 days a year, and is open until 10. The price is for the units is reasonable, and the compound is pretty clean.

The staff here is Great!!! Fast and friendly service. Great prices! Highly recommend!

Great storage place to go to. I got help with absolutely everything I needed the customer service was excellent. My stay ended up being longer than expected but they had no issue with that at all. Good location, good hours and the pricing was very good, I asked about the deal they have on the app and I got it without any hesitation. Definitely go here!

it was the easiest experience I’ve ever had. just like all of the reviews, the manager there knew what he was talking about and even got me a cheaper deal. def. recommend this place.

I’ve had to use self storage about half a dozen times in my life. Most of the places were okay. A couple were a little creepy.
West Coast Self Storage in San Pedro is immaculate, extremely well run and very safe. I paid a few bucks more there than I would have at another storage place nearby. The extra money was worth every cent. I felt my belongings were in a safe, secure and well maintained environment. Whenever I went there, whether it was in the evening or early in the morning, I always felt secure. If I were to ever come back to Southern California, I would not hesitate to use West Coast Storage/​San Pedro again. I recommend the facility to everybody.
Let me tell you about Ken the manager there. He is AWESOME. What a pleasant, professional and truly kind person to do business with. You can tell he takes great pride in the facility and in what he does there. I wish we could clone Ken. We need more like him!
Don’t waste your money or risk storing your valuables at one of those facilities that’s having a special or is just a few bucks less. Go right to the best. Go to West Coast Self Storage.

This is my first experience with a self storage company. A few weeks before I actually needed the unit I walked into the office and had the pleasure of meeting Ken Walters. Simply a pleasure. I hadn’t a clue what to do or expect and Ken took the wheel.
I moved my belongings into the unit with ease and complete peace of mind.
The facility is new, clean, safe and secure. Ken is knowledgeable, able to accommodate ones wish.
Thank you very much for making my experience a good one.

IMMACULATE! Easy access, long hours. The staff is absolutely wonderful! Feel very safe there. They have opened rest rooms! Thank you for making this a wonderful stress free experience at a very difficult time. You are the best!

So my wife and I are moving back to San Pedro and with only 1 visit to West Coast Storage they have EARNED my business for life. The facility was beyond clean, staff was very knowledgeable and friendly, and most of all the prices were reasonable. Especially for their 6am-​10pm gate hours. Thank you West Coast Storage for a exceptional experience.