Floyd’s Ornamental Iron Supply Services

DO NOT USE THEM! They were very charming and nice before I gave them the deposit. When I called, they came to do estimate the next day and were eager to work for me. We gave them a check because they were super nice, so we did not want them to pay a credit card fees. I can’t give more details because I am suing them right now. DO NOT USE THEM! On the record, quite a few people already sued them!

Placed $ 5000 fence order in Jul 2014. 7 months went by and they have not installed fence. I contacted Floyd’s repeatedly asking them when they would be able to install, and have been put off each time. In December finally began asking for $ 2800 refund. They dismissed my requests. I then had to resort to legal action to dispute the charge.
This was the second fence order placed with Floyd’s. The first one was also woefully slow, but nowhere near the 7 months I have been waiting this time. I simply cannot use this business again. Too frustrating, slow, and they seem to have very low regard for their customers.

We needed a repair done on a stairwell in our complex and called Floyds. He responded, gave us a quote, we accepted, he came out as scheduled and did the work. Fair price, excellent work, on time. And I DO NOT give 4 stars easily. That was the experience I/​we had with Floyd’s Ornamental Iron Supply.

I was very happy with the two wrought iron gates and iron enclosures made for under the house. It took quite a bit of time to get them, but since I was having stucco work done on the house, it didn’t really matter. I found them professional, the work looks great and the price was very reasonable.

If I could give a 0 I would. The worst service, no return calls, and lied to about product and delivery date. I had to file a complaint with my CC service provider to get a refund on the deposit –Do not deal with!!! If you do, you’ll be sorry…

Floyd’s is good at building and installing but have no idea of how to run a business. I ordered 17 feet of fence with a 4 foot gate. The fence was to be sectioned into 4 sections and removable. A very simple design, nothing fancy. Privacy sheet metal to be added. I paid extra for galvanization. They offered powder-​coat at the same price as paint. I opted for the powder-​coat. I placed a deposit and ordered the fence on 02÷13÷13 and was told a 2 to 6 week lead time to installation. I would be called to schedule a time for the install.
The fence was installed on 05÷10÷13. Floyd’s did not call to schedule the installation. I received a call at work saying that the fence was being installed that day. I called Floyd’s and was told that the fence was loaded and on it’s way, I needed to be there to let the workers in. I left work and traveled 22 miles to get home. The fence was not sectioned or powder-​coated. Galvanized and painted with the paint uncured.
I told the workers to take the fence back to the shop and do the job right. They insisted that it would be easier for them to do the modifications on the fly. I spoke with Floyd Rojas, he then informed me that the painter that they use does not provide quality powder-​coating and that the paint is just as good if not better. (This would have been good information before I ordered the fence. if it;‘s true.)
The fence installation was completed at 08:00 pm. It is a good solid fence and is to specification but for the paint. The painter used semi-​gloss paint and Floyd’s used glossy paint for touch-​up. The fence looks ghetto due to the blotchy finish on the sheet metal. Floyd Rojas promised to return on the following Monday to complete the touch-​up due to the the encroaching darkness. Floyd never showed or called.
Floyd Rojas gave me a 5 year guarantee against rust. Should I expect him to honor his commitment?

Floyd Rojas and his family have been in business for over 30 years, and it shows in the high level of proficiency they put into their work. In this regard, I have to stand up for these guys in light of the previous review. I recently contracted Floyd’s to build and install a 10″ addition to the antique iron handrail and guard around our central staircase. The existing rail was gorgeous, but given the standards at the time it was built, the height was below code, and created a hazardous condition for anyone of above average height. Daniel Rojas (the proprietor’s son) initiated the appraisal by coming to our home on several occasions and took extreme care to make sure that all the specifications were in order. He was very easy to reach by phone and exceedingly professional. His company also won the bidding war with other contractors, by a significant margin. When the crew arrived to do the work on the specified date, they were also very professional and very flexible with changes we wanted to make once the work began. The finished product is a top-​notch piece of work and matches the previously installed rail perfectly. I’m very pleased with Floyd’s and recommend them without reservation. I’d employ them again, in a heartbeat.

These guys did a nice job for me on a iron railing in my home. It always gets compliments, however it took me over a month to get them to come back and make a minor fix. A month of continuous calling and being passed around.
I brought them in for a quote on a building i was doing, a very large job but never heard back, I think they should have called me and said they were not interested but instead I had to keep leaving messages only never to hear back. So they cost me a lot of time. Too bad, they do good work, they are just not attentive to customer service.