South Shores Ace Hardware

Tried to return tools that were a gift and the wrong size, very rude on how they couldn’t do it. Not even for store credit. It insulted my husband that if something is from their store that wasn’t used, should at least be exchanged for right size.

This store has fabulous staff who are extremely helpful. I try and shop here for all of my hardware/​home stuff needs. Beats going to a big box store by a mile!

Awful, awful, awful! Terrible customer service here and prices are way overpriced. Total rip off and taking advantage of people that live on this hill. Especially military families living next door in base housing. The manager/​owner is the rudest, most unprofessional person I have ever met in retail. Awful return policy, they dont back their products. Do not shop here! RIP OFF!

Three-​level backyard fountain needed an adapter from a pump to tubing for recirculation. After trying big box stores when nearby doing other shopping, I could find no sales person who knew anything or could even suggest anything about connecting my pump. Moreover, to experiment I had to buy 10 ft. of tubing.
Enter South Shores Ace Hardware! What an oasis of help! Terry introduced me to barbs and Teflon tape, even hooking up my pump to a right-​angle adapter needed to fit in the small space for the pump. Moreover, Ace sells tubing by the foot. For one-​off projects that are bound to be repeat projects, Ace can’t be beat. I agree with Kathie L., gas and time are expensive. Ace, we do need you in South Shores!

This store is small, but mighty. Selection is enough for basic needs ranging from buying paint to buying a hammer. However if you’re looking for paper shades for windows, you may need to go else where because I was shopping for that and they don’t carry it.
On a positive note, I had a great experience of having my keys duplicated. The key making station is located in the back of the store, there’s not really a sign, but when I asked a staff member, she told me that she’ll meet me there in a moment. Less than 5 minutes later, I was out the door with 2 extra keys. Prices were good, about $ 3/​key.
Service was great, small parking, on a clear day you can get a glimpse of the ocean! This will be my go-​to place for getting duplicate keys!

Ace is the place with the «Helpful» hardware man, or in this locations case, unhelpful people. I bought an electronic rat trap on the stores web page, and I was informed that there is no charge for shipping. 10.00 is not a tremendous amount of money, but It’s the principal that counts. Upon picking up my item at the store, Ann informed me that she could do nothing, and I would have to take my issue up with customer service. Was fixing the problem on the spot too difficult or she had something better to do, maybe take her break? When I asked for assistance in setting up, my trap lovely Ann, scurried away, mumbling about having to take care of a customer. Hey! I’m not a customer? Apparently not. If you have any hardware needs go to Home Depot, at least they’ll do what they can. Not Ace! They should look up the definition of the word SERVICE!!! Out for now comrades, remember to count your nuts and bolts. Keep your traps baited. The Feralmeister.

Customer Service with a smile!
Discovered a pin hole leak in a copper water pipe under our house on a Sunday afternoon and called South Shores after 4:00 PM (posted closing time).
They answered the phone call and said that they are closed but would wait for me to get there. They actually unlocked their doors and helped me select the best solution for the repair. I fixed the leak as they suggested.
Great folks to work with and deserve our communities business!

Love this Ace Hardware!
Staff is considerate, knowledgable, helpful, friendly, and fast. I’m so thankful they are here in our neighborhood. Saved me a ton of time. Who cares if there prices are a tiny bit more. Gas and time are also expensive. Thank you Ace, I hope you stay in place. We need you here!

Only because my neighbor says the guy is cool he was probably having an off day. so I will give it another try in the future

I have been doing business with this establishment since it opened. Even though the prices are substantially higher the the large mart mega stores, I have been able to justify this by the convenience and fast service. About six months ago I bought a few gallons of paint there. After looking at the living room walls this morning I realized the paint needed touching up so I headed back to Ace to buy a brush and small roller. Since the paint had been sitting in the garage for a few months I brought it back to re-​shaken in their machine. Upon asking them to shake the paint they said that it violated store policy because it was «old». I pointed out that I am old, but the paint was only 6 months old. They offered to sell me some new paint as an alternative. I chose not to accept the offer and drove a bit farther to Lunada Bay Hardware where they very quickly offered to shake my 6 month old gallon of paint with a smile. Guess where I am buying from now on, even if it is three miles farther.

Great store UPDATE YOUR HOURS PLEASE!!! I came at 415 from the other side of town because Unilocal lists your hours as open til 5 Sunday. NOT.

nice little store. its not ahome depot but nice. like most stores not a lot of help to locate a product you’re looking for.

Not a Home Depot, but that is the point. I don’t need a dishwasher or Malibu lighting or a grill when I go in to get some wing nuts or a lightbulb. NICE TO HAVE A NEIGHBORHOOD HARDWARE store back in the neighborhood. It’s been a long time since Nelms Hardware days. Good Job Ace.

Love going to this store. You get a great neighborhood family owned feel and way better service than the BIG stores. This place is clean and well run. The owner is VERY helpful and willing to go above and beyond to assist us whenever we need it. We are remodeling and in here several times a day so we have gotten to know these folks well. Go check it out! Well stocked and open every day

I needed a can of paint to finish a project I was working on and my buddy suggested we stop by Ace on the way home. I walked in and found an associate standing near the entrance greeting customers and asked where I would find the items I was looking for. He personally walked me to the aisle and helped me find my supplies. Walked to the register where another employee cashed me out. Yeah I was in there for less than five minutes but they were helpful and friendly. Their stock was small to accommodate the small retail space, but you should be able to find something to get the job done.

Really? No public restroom? What, your toilets are made in Valencia, Spain by Lladró? Get over yourselves.

I had the same problem as Leah and I am a female. Terry was condescending and talked down to me. I think that’s his way of compensating when he doesn’t have stock on an item. Thats been the trend at least because my handman husband said that terry tried to tell him that the part he was looking for was wrong for the job he was doing. My husband laughed and just asked if he had the part or not. He didn’t. Lol There is a gal that is nice and helpful there though. Maybe she will takeover Terry’s position someday… soon.