The Home Depot

Such poor quality help and services. Must not have many help in this store where Andrea at Pro Service desk was working all by herself while others just thought to themselves. I don’t give a damn. Really, if I had work it here, it would be fast pace hands on. I’ve asked other employees if they handle hardware nope some handle their own departments, it’s like really could you spare a few minutes and learn the perspectives of these things. Wow. Not coming to this store again, thumbs down. My mom came into this store again, nothing has changed here. Same ol doo doo.

Phone service is TERRIBLE! Either one holds for a long time or NO ONE ANSWERS the phone at a particular department. Finally (after many, many rings) the call defaults into customer service department and an employee transfers the call to the (guess?) The same department where one holds for a long time or NO ONE ANSWERS. Looks like a hound chasing its tail? You betcha!
Definitely a management/​HR/​staffing problem.

Very unprofessional service. Do not rely on this store for help if you have a business. We called because home depot online indicated that the San Mateo store had one of 2 Bosch laser levels left in the area. After both my husband and I waiting on hold for 20 minutes, my call was answered. The person asked for the sku number, which I gave. He said he would look. After waiting another 35 minutes we were sure he was not returning to the phone. The store had closed. It was 10:25 pm at this point. We bought the $ 565 laser from another company today but that was the rudest most unprofessional thing I have ever experienced. I left a message with customer service and they never contacted me. THIS IS HOW they save you TIME and MONEY!

I went to this Home depot 2 days ago and I received awesome customer service. Mostly everyone was helpful. I stood in line and the customer infront of me was a little high school girl who was buying tons of tiles and she accused the Cashier of not returning her credit card after swiping her card. She started cussing and just started being out right disrespectful. The cashier and the manager held their composure and helped the girl look for the card, only for it to be right infront of her on the counter. This transaction held up the line and the one cashier that wasnt involved, didnt care to open her register and assist the waiting customers. I would have given this review a full 5 stars but that one person brought points down. Salute to the cashier that handled the difficult situation though.

Dear The Home Depot and The Home Depot,
I recently visited your Home Depot location in San Mateo, California to pick up some new gloves and safety glasses. It was 6:15 AM in the morning on a Saturday and I was in a hurry. I was on my way to volunteer with an organization called Rebuilding Together and I was late to the job site in Oakland.
I work in construction. I work on large projects — anything from $ 1,000,000 to $ 2,000,000,000. Many of the projects, including the current and largest project, utilize your HD Supply Facilities Maintenance brand for day-​to-​day supplies. Home Depot is an essential part of commercial and residential construction and has been a reliable partner in my industry.
Imagine my excitement when I saw your «She Shed» promotion when I excited the store. Home Depot is marketing to women! Awesome! My excitement quickly turned into disappointment when I looked inside the shed. There was a treadmill and a exercise trampoline.
«We can help build your dream,» is what the sign says. Apparently, women dream of a shed with a treadmill and a trampoline. Let’s just get past the obvious sexism and talk about how your company, whose Senior Vice President & Chief Marketing Officer is Trish Mueller (shockingly, a woman), is doing such a bad job of up-​selling and marketing.
According to DIY Online, «$ 70 billion of home improvement purchases are made by women and that’s a $ 16 billion increase in the last 16 years. Also, forty-​four percent of do-​it-​yourself projects are now completed by women and fifty percent of most home improvement purchases are made by women.» (Source:

)
So why not market the She Shed to the 50% of women making home improvement purchases? Put a chop saw and a work bench in the shed and then tie it in with in-​store classes. «Why pay someone else to make your home improvement dreams come true! Learn how to install tile!» You would be selling a shed, tools, materials, etc. Women in the Bay Area are among the highest paid in the nation. Why are you choosing not to take advantage of this?
Instead you have a pink heteronormative sign and some exercise equipment because that’s what EVERY WOMAN DREAMS OF, AMIRITE?!
Thank you for once again reinforcing the stereotype that women have no place in home improvement and in construction in general. You’d better believe that when I showed up to the job site in Oakland where there were approximately 25 women out of 40 total construction professionals and told them about how they could get their She Shed at Home Depot in San Mateo, eyes were rolling. HARD.
Sincerely,
Dreams of Trampolines

What can I say about Home Depot that hasn’t already been said? It’s a GIGANTIC store with a huge selection of home goods; I don’t like asking for help unless I need to, so I’m not sure if the customer service is any different here than another location. I have one complaint, though, and I’ll make it brief.
I recently took up an interest in gardening, and when I decide I want to start a project, I require instant gratification. I immediately drove over to Home Depot to check out their selection of vegetable seeds, and I was pleased that there were many offered. However, the way that the seed racks are set up made it impossible for me to look at everything. They had bags of soil or some other stuff in the middle of the aisles, which meant you couldn’t back up enough to look up and down. If I’d have tried to crouch down to see what was on the lower half, I would’ve knocked over the whole display. I should’ve taken photos, but I was really irritated and just wanted to leave. Because of this terrible layout, I didn’t buy as many seeds as I would have if I’d have been able to properly see the displays. Also not wheelchair accessible at all, so anyone with limited mobility would need somebody else to read out the names in all the packets. Not cool.

I used to love home depot. I’d roam the store imaging all of the cool projects I would do for a lifetime full of weekends. Over the last year we’ve remodeled a ton and have spent quite a bit at home depot… and they’ve lost it. This is a hail mary attempt to get their attention.
Take our washer/​dryer story
1. Order washer on line for delivery
2. Washer delivery team shows up and requests we sign a waiver if they are going to install with our existing dryer (dryer was fine). We reluctantly sign the waiver.
3. That night the dryer breaks. Doh! Perfect thanks home depot but… we signed the waiver…
4. So we order a new dryer. for $ 1200
5. Delivery guys come and tell me they can’t install a dryer above an existing washer (that they just delivered two weeks ago)
6. They tell me the prior delivery team installed the dryer in a dangerous way (no stacking kit) and that was «very shady» (in their words). You’d think this would prompt home depot to correct a liability mistake.
7. They just drove away with our new dryer that we paid for to fix their mess.
8. I call home depot and they will have someone «call me right back» — that was over an hour ago so it gave me a little time to write this review.
Very confused right now.
So here we are with a broken dryer trying to give home depot $ 1200 for a new one and they won’t install it. Seriously mind boggling.
–10 home depot.

I’d like to talk about a specific experience I had with poor service at the San Mateo Home Depot.
I rented a pressure washing unit from this store with a 24-​hour window for use and return. I paid $ 100 for this service with an additional $ 100 deposit, and scheduled to take one day off work to use the tool on my backyard. I carried the unit to my car myself and drove it home, then found that the hose and sprayer gun failed to connect, making the unit inoperable.
I called the store to tell them that they failed to inspect these components, and they told me to drive back to the store to get them replaced. I did so, and then back at my house I then found that the engine did not start. By this time, it was the end of the day I had scheduled off work and I had to return the unit by the start of next morning. I returned the unit and the store decided to charge me full price for the inoperable tool, citing store policy.
I am unhappy about the time and money I’ve wasted on a tool that was promised to operate correctly, but didn’t. Here are the ways the store could have handled this experience better:
* The equipment could have been inspected in advance to find that it did not operate properly.
* The store could have offered me a full refund of charges made for broken equipment.

I feel like i go to Homedepo everyweek, most times everyone is very helpful and nice.
Yesterday I had to return many items my husband purchased from being the incorrect sizes.
I hate doing returns… and of course The girl at the return counter was not friendly.

Went here probably 3 times to look at washer/​dryers and to figure out the flood pan situation. ¹⁄₃ of the time the associate did not contribute anything meaningful to the conversation, or give any insight into a better washer/​dryer or things to look for. We wound up ordering our washer/​dryer online because it was cheaper for whatever reason, and they don’t get commissions anyways for the people we liked who actually tried to sell washer/​dryers for their good qualities.
When trying to get it delivered, we had to get the date moved. The first time this was okay, not quite an hour on the phone, and only put on hold twice. Generally a standard US based english speaking support experience.
The reasoning for two stars: delivery of major appliances is not scheduled by the consumer, it is scheduled by Home Depot. This is a pretty hateful experience, as they call you up with their robo-​caller and tell you when your delivery time slot is. Really, the afternoon before you were going to deliver my major appliance you send a machine to tell me when you will deliver it? What happens if I have a time conflict? Why can’t I choose a time slot? Why can’t I ask for the delivery to be at the end of the time slot?
Home Depot you do not have the brand power to demand the minute (my-​newt) cost savings of «route optimization» for the drivers to cause such extreme inconvenience to your consumers. I suggest allowing your patrons to choose time slots well in advance, use algorithms to optimize their time and your money, and stop treating your customers as people that are lucky to be served by you. I could just as easily have purchased this set of appliances from Lowes or god forbid Sears.
The only reason I’m leaving this as a two star review, and not a one star review, is that your phone and online chat support staff is willing to help and able to deliver on simple requests without trying to upsell or take forever. So your support are competent, your company just has an incorrect self-​centered focus on delivery schedules with minimal value add. You can do better.

I spent a total of $ 105.00 on woods. One piece of wood was missing a barcode price, the cashier ask me to go get one with a barcode. So i went back, and only to find that not all the wood ar with bar code, so i spent another 5 min to find one that has a bar code.
Price checked should have been done by one of their associates. Bad customer service. Will not go back to this store.

Home depot is a necessary evil we have all come to expect but for all the crap in there they rarely have what you need.
Plumbing section is like a bunch of 2 year olds went through there, everything mixes up and half the stuff out of stock.
The employees here aren’t up to much, there are probably 4 decent workers, the rest are borderline special needs.
Had a product under warranty and I was sent 3 different places in the store, given 3 different answers, ended up just leaving, I got it sorted online myself.
It’s borderline comical the level of incompetence of some of their staff

I wish I could give this location a better review, but after calling near half a dozen times without a single unanswered call in more than half an hour. I’ll probably end up calling again in the future but until then my review stays.

We came to Home Depot to get some cable for our TV and some new blinds. We searched for the cable with no luck we see two employees about 7 aisles away so we proceed to ask them where the cable was. They turned and said aisle 6 ok sorry for interrupting your conversation during work hours. We proceed to aisle 6 and no cable lucky we ran into John who took us directly over to aisle 4 where the cable was located. He helped us with a few other things we said thank you and went off to find our blinds we ran into Matt who walked us to the blind area and showed us the blinds he said he did not know anything about blinds nods but he took us over to the gentleman sitting on the computers and said they would be able to assist us if we could not find what we were looking for. Matt made sure we were comfortable with the information and directions he provided to us before we left to finish stocking the Shelves. Matt and John were very helpful and the other two employees that we interrupted there conversation by asking them to assist us you two should take some pointers from Matt & John they are great employees and have great customer service skills. Thank you Matt & John

I swear almost each time I come here it gets worse and worse. If it weren’t for the price of items, ease of access and the available parking I wouldn’t come here. A lot of times when you use the in-​store app to find items they aren’t listed where they are supposed to be. I complained about this and did get a quick response but haven’t checked to see if they fixed that issue or not. Usually when I return items it is quick and easy. This time I am here to pick up and online order and apparently standing here for 15min while one associate helps another customer I don’t exist. There is one person at the return area but I guess they have to stay at their own spot? No one acknowledged I’m here and it would take less than 2 minutes at 630 in the morning to come over from returns, help another customer with a pick up and I would have been out of here 15+ ago at this point. It looks like the other employee is new but customer service isn’t exactly brain surgery… I’ve been in customer service positions most of my life so I can speak from experience and not being a db. That is why I am giving them 4 stars…-0.5 per issue… most employees are really helpful and knowledgable and they have various DIY classes each month/​week. For the most part I am satisfied with HD but a few tweaks would be good.

THIS IS SPECIFICALLY FOR THE CHRISTMAS TREES (and one employee)
they had the best selection of trees in the area for being almost mid december.
BUT it was a little chaotic and a good amount of trees weren’t open to view, but they lent us a razor knife and we finally found a beauty.
Now being that we were two women and a toddler in a smallllll nissan, we tried to put in on will call and come back with a truck. After a few trips back and forth from costumer service, we came to the conclusion that they had nowhere to store it in the mean time and they couldn’t guarantee it would be there… so on the car it had to go and we had no idea as to how. and being that they were short staffed no one was able to help us.
THIS WHOLE POST is really for an employee named JAKE that went above and beyond, spent a good amount of time tying it down and making us feel like we wouldn’t send a tree flying on 101.
thank you! good tree, and thanks Jake! holiday spirit restored.

Customer service at its best! They do their greatest to help you get what you need. I had a large item shipped to the store so I could pick it up. It didn’t fit in my car, but since I live right around the corner, they delivered at no cost. When I opened it, I saw that it was damaged. So, I ordered another for them to deliver and to pick up the damaged one. The entire process went seamlessly thanks to the staff! If you work well with them, they will work well with you. Be patient and kind and they will definitely do the same in return.
…Now, my only suggestion is to have more eco-​friendly, sustainable brands and products in the store, and I’ll be the ultimate happy camper. :)

I put 2 stars because of poor customer service and also frustration to find items in such a big store. I dont know how home depot could improve the customers experience to find easily what we are looking for. Sometimes it makes sense to find things at some section but it is not there. Then you have to ask staff whom seems to be always assisting others people (maybe bcz they are lost as well) and i can tell the staff is not motivated to help. I guess they are burned out. So please home depot, do something. Im not the only one complaining out there.

We got bait-​and-​switched in the rental department of this Home Depot in April of 2015. A sign outside their store advertised that Folks could rent a cement saw for $ 39. However, when I got inside, the rental minimum cost was $ 53, and that is not the worst of it. The saw doesn’t include the blade — that’s like a toaster not including the cord! I had to pay a mandatory, nonrefundable $ 49 for what they described to me as the purchase of a saw blade… and then they kept that saw blade after I returned it!
Next, they said there was a mandatory «insurance» coverage in case of breakage. That was 10% of the total rental cost, which should have been $ 5.30, but for which they charged me $ 10.20 because they counted the blade as a rental (but did not describe the blade cost AS a rental). Keep in mind that the advertising sign said $ 39, period! So with $ 125 mandatory upfront equipment deposit, I received a refund of only about $ 3; the total cost to me for renting a saw for TWO HOURS was $ 122!
This is highway robbery, first of all, and Home Depot is preying upon people who either don’t know that tool rental companies and tool collectives/​libraries exist, or for whom an emergency time crunch situation has arisen (sadly, my case). And second of all, this is a blatant misrepresentation of their cost of services via Home Depot advertising.
The saw worked fine.

Product-​wise, this is your standard Home Depot, where you can find the solution to all your hardware needs. However, if you need any actual help from an employee, you’re better off not coming here.
SERVICE.
Customer service here is just terrible, it’s very disappointing. When making a return, despite there being no line, it took quite some time to even be acknowledged. The guy who helped me was very skeptical that I would want to return a home fixture, which seemed odd, even though it was in perfect condition. Another woman who was trying to return items was ignored blatantly by 3 employees, and I finally had to let her know that yes, this WAS the returns area.
Honestly, some of the rudest and most mentally checked out employees here, much unlike the experiences that I’ve had at other Home Depots.