Orchard Supply Hardware

Once again terrible check out service.
Also when I came in I was directed to the wrong area for the product that I was asking about.
While I was there three people walked out without buying the products because they just got tired of waiting.

Went here on a Saturday at 6pm when I was about to not have a kitchen sink due to a missing adapter. The guy in the plumbing section was great. He helped me find the right part. I fixed the sink by dinner!
The plumbing section was super well organized. I went back today for more stuff for a side project, and bingo, got everything I needed and was out in like 10 minutes. This place has been remodeled and upgraded and it shows.

Why one star if the aisles are clean and people who work them are helpful?
Because, the check out is so consistently awful that OSH is my hardware store of last resort.
They must screen out anyone who is efficient and keep them from working there. They are slow and constantly struggle with their screens on what seem like simple transactions. Lines stack up and would be customers regularly abandon them. In fact, rather than having a chalkboard that says «welcome to your neighborhood store,» it should read «abandon hope all ye who enter here»

Found what I needed and decent prices but it’s impossible to get help here. I asked several times and ended up just googling and asking a friend for advice. Kind of ridiculous when there are a bunch of employees just idling around. Hope I got the right thing… not a good first experience here. Ok docking a star while in line because the employees are rude when you make a mistake. Well if someone helped…

I am a general contractor and everytime I go to this place their prices keep getting a skyrocket it is to a point that is absolutely highway robbery saime product is 40% cheaper even at small hardware supply stores 50% higher than Home Depot

Terrible customer service from Linda who was working behind the customer service counter. She was also saying negative things about one of the younger employees who collects carts. I waited in line where she was helping someone & when she finished with the customer she just turned around and walked away. I tried to get her attention, but I got nothing. That’s when I walked around to the other side of counter & heard her saying negative things about the other employee. If your working customer service she needs to be better!

What do I have too do to get some help in this horrible store?
Seriously, do you think I’m smiling and walking towards you because I’m doing it for my health? I need help! And you were literally are now running away from me.
Fine I’ll go to Home Depot. Bye!

This place is probably the sexiest hardware store I’ve ever been to. Everything is so clean and organized and… mmmm.
As a former manager of a regional hardware store chain (McCoy’s Building Supply) I have a special place in my heart for small hardware store chains — Orchard Supply Hardware currently has ninety-​one locations. The remodel was definitely a cut above your average hardware store — cleaner floors, nicer fixtures, etc. However, I think it is appropriate for the clientel who seem to be your upper middle class fixer-​upper type person.
The prices, which are not Wal-​Mart prices, are reasonable and not completely out of left field. I had interactions with four employees, two who were amazing and knew exactly where the items were that I was looking for.
The checker was slow and a bit confused. We purchased an item that had damage (laundry basket with wheels — where all the baskets on the shelf were missing wheels) and asked for a discount. Fifteen percent was given but not without the supervisor rolling her eyes.
There’s no eye rolling in retail. Ever. At least, not on the floor. Eye roll all you want when you walk away, lady.
So, minus one star for the eye roll. Also, some of the plants need a little more TLC/​water.

I just visited Foster City OSH again after my previous visit 3 months ago where they were in the midst of a remodel. I have to say the store is MUCH improved and the layout isn’t as bad as it seemed before. Its neater, more contemporary and more appealing than the old store. Ralph was quite helpful in assisting me find the sprinkler products I was looking for. My only complaint now (and what’s keeping me from giving this place 5 stars) is the bitchy Asian lady (I didn’t get her name) working in customer service that practically bit my cashiers head off multiple times with her comments. Hint — if your’e going to be bitchy DON“T do it in front of the customers…

Some of the plants look terrible honestly almost dead but mostly they are good. The have a decent selection of plants and seeds. The service is good. I like the fact that if you buy a plant and and a pot they will move it for you into the new pot which makes it easier specially for us that live in apartments.

I love shopping at OSH as things are convenient and not overwhelming like large chain home improvement stores. Great selection of garden items, outdoor furniture, canning/​preserving section and plenty of friendly staff to help you with your questions.
Checkout lines can get a little slow but fortunately, im never in a hurry. And it allowed me to get a pic of these Wormies!

A great store. Good, manageable size, unlike the Big depot. Friendly, knowledgeable staff who are willing to help. I lucked out the day I went shopping to start my new garden. The guy in the outdoor Garden area was very helpful and patient. Best of all, if you buy plants and pots from them, they plant them for you — a big time saver! They carry only the higher end brands so in a way it’s much easier to shop for things like grills and stuff, since they have pre-​selected for you. Probably not the best place for bargain hunters,

This place has really stepped their game up with the new remodel and even though the staff isn’t always entirely knowledgeable about your project at hand, they are very polite and accommodating.

This location has been around for awhile but recently underwent remodeling. It’s now very clean and organized. You can find a pretty wide selection of items, though it’s not as large as Home Depot or Lowe’s. They advertise their coupons a bit better than larger stores so it’s good to keep an idea out for those.
The drawback I noticed at this location was that they only had 1 terminal that could handle returns at the time I went there, which backed up people’s wait times quite a bit. Perhaps later visits they’ll have better service in this area.
Overall the staff were attentive and nice.

Good place for all kinds of bug sprays!
I didn’t know what I have but I get bitten and itchy. Got flea trap for 16.99… Sigh hope no big deal.

I’ve been to this store a lot over the years, and some of the guys who work there are really nice and very helpful. Some of them are real experts. But there are some cranky, crazy and unpleasant staff there too, especially at checkout.
The people on checkout are slow (oh so slow) and utterly, unutterably inefficient. Just today I spent twenty minutes there checking out, and I was the only person in line!!! There was a problem with the code on an item. This stuff happens, so you call for a price check and two minutes later you’re done, right? Not these people. It felt like they were using this to make life more interesting until their shifts ended. Not very pleasant about it, either.

This home improvement store is great. Being new to the area, I often confused it with a grocery store based on the name and branding, but lo and behold, it held all of the nuts and bolts I need in my life.
They have a key making machine that will change your life. The plants selection is great and the customer service is spot on. Definitely an improvement over the warehouse feel of many of its competitors.

honestly, way better than having to brave a home depot or lowes line. it’s organized, well staffed, convenient, and easy to get to!
i didn’t appreciate that the cashier did not let me check out without giving her my email and forcing me to sign up for their rewards membership… which is now spamming my inbox… but i got the lady bugs i went in for after calling 5 other local stores who didn’t have any more in stock.

Brilliant move! They parked a fleet of associates including the assistant manager by the front door. «Can I help you?» as I browsed the BBQ’s. I had an idea of what I wanted but the assistant manager gave me some great info on other grills and I ended up with a better choice. Not only that they build it at no charge. I was out of there in 20 minutes totally impressed by the experience.
Check out can be a bit tedious here. The clerks need a bit more enthusiasm.

I should probably review this place considering I am the Duke. LOL! The one thing I love about Orchard is how easy it is to get to from the 92 freeway. Its literally just straight off the exit. As for the rest, they have some items Home Depot doesn’t have. That’s always good.
However the checkout process is a bit antiquated. They always ask for your club card. If you don’t have it, they want your phone number. Then you watch the checkout computer literally search for it. (Aren’t we living in the year 2013?) It literally looks like its ‘dialing up and connecting.’ Pay attention next time you go.
The people are usually really friendly and I always get what I came for. Good enuf for me!!!