Personal Awards

I loved working with Danielle and Ray at Personal Awards. They were helpful with the design on the 100-​plus sweatshirts that I ordered, and they delivered on schedule and at a great price!

I wasn’t initially impressive with the customer service the day I dropped off my item to have embroidered. The service lady was working on a project and seemed bothered that I walked into the store. But, three days after drop off the service was much better and my jacket turned out fantastic and the service lady was in a better service attitude. Bravo for making it a good experience for me in the end. I would give these guys another shot in the future. Thanks.

This place is A-​amazing !!! Talk about customer service AND quality product. It’s rare you find those two together at the same vendor and they definitely have mastered both at Personal Awards.
We’ve utilized their services for hats, jerseys and coach gear for our 5 teams (and growing) and PA managed the art process, assisted us in finding the right jersey for us and even went out of their way to ensure all orders were ready for game time/​even if it was outside of their normal business hours. I’ve actually dealt with several other vendors and find their level of customer service to be rare and for that, I appreciate them and give them 5 stars.
I could go on but you get the point. Thank you Personal Awards! Highly recommended and 5 STARS in my book!

Cynthia and Ivan are great!
Every time out company needs shirts made, there is such a great selection of variety to choose from, shirts are made in a timely manner and artwork adjustments made on the spot.
it is always great working with Cynthia, even when i don’t have time to stop by the store her e-​mail correspondence is quick and helps save me so much time.

I went in to Personal Awards on May 16^th to get a small plaque (1−½×5″) for a wooden box that contained my dog’s ashes. I brought the box with me and explained exactly what I wanted. I pointed out a sample plaque that was on the wall and said the script font was exactly what I wanted, which was a very delicate, wedding invitation type font. The lady who was helping me said she didn’t know what that font was, so she would have to find it. She wrote on the order form «cursive font» and said my order should be ready by May 23^rd, and I would get a phone call when it was ready.
By the 23^rd I had not heard anything, so I called. The guy who answered the phone put me on hold for a good 5 mins, then finally came back on and said «they are just working on it now». Really? 7 days later and I just happened to call right when they were working on it? He told me I could pick it up later in the afternoon.
When I went to get it, the lady who had initially helped me was there. Unbelievably, after waiting a week for my item, it was done incorrectly! The font they used was a thick uppercase block style. I reminded her that I had specifically requested a script font and again indicated the font sample on the wall. I also pointed out that the order form also said «cursive font». She said they would re-​do it and I could pick it up on ⁵⁄₂₈.
So today I went to pick it up, and again, it was not what I had ordered. It was done in a type of cursive script, but it was a big thick script (like something written with a big Sharpie pen), and not the delicate script that I had twice asked for.
So 2 weeks later I now have 2 plaques that I can’t use and am out $ 30. I will be going to a different trophy shop and start all over!

Personal Awards has done it again!!! We ordered T-​Shirts for our entire staff along with some Uniforms for our Basketball Team and without me having to explain much they designed us some BEAUTIFUL t-​shirts and uniforms! Our staff was happy with their shirts, our kids are happy with the jerseys and I am happy with Personal Awards! They are great at what they do!!!

Wanting to support local businesses, I went to Personal Awards to get a quote for my small t-​shirt screening project a couple months ago. Cynthia was very helpful and gave me a quote based on my project description. The price to get the shirts printed via an online site was a few bucks less per shirt than quoted by PA, so I went in today to place the order at their store. The «revised» quote (for the same level of work as originally quoted) came up to double the original cost due to additional charges that were not disclosed on my first visit. The printing was going to cost as much as the shirts. I asked how it was possible that those additional charges weren’t included on the first quote and Cynthia couldn’t provide a good answer. That’s when the manager or owner (older brunette lady) came out and asked if there was something wrong. I explained that the new charges doubled the original quote and said that if I’d known that, it would have changed my decision about the online product. Her response: «You’ve already said that a bunch of times now, so you should order online! I’m really busy and can’t talk about this». Then she disappeared into the back room. Wow. Nice way to run a business. I would have been happy to come to a compromise and pay a few bucks more per shirt to work with a local business versus an online retailer, but this experience was unbelievable. I assume they have enough business that they can pick and choose their level of customer service depending on their mood that day. If I can’t find another local screening shop, I’ll order online. Too bad, Personal Awards, you’ve lost my business forever and if anyone I know asks, I won’t direct them your way.

I am super happy with the quality of the embroidery that I got and the exceptional service! I needed a dozen hoodies embroidered with our company logo and I waited until the last minute to get it done. They had a proof for me the next day! I gave them my hoodies and they had them ready for me just in time. I was so happy that they were so accommodating with my last minute order! I thought the prices were reasonable and the staff was super friendly and helpful. Everyone at the office thought the hoodies looked great! I will for sure be having all our embroidery done here!

Eight years ago my son’s soccer team (his dad was assistant coach) won a tournament and took home a trophy. It was one of many trophies they had won over the years. However, it was not clear to me HOW special this trophy was until it accidentally got broken recently. My husband was very upset — letting me know how much he liked this particular trophy and also what a good memory it was of that team and that season. Soooo… I found a Personal Awards sticker on the bottom of the trophy, got on their website and sent an email. After a few more email exchanges, since I am not in the area of the store, Ray was kind enough to send me a replacement trophy, complete with the exact same engraved plate. My husband opened up the box last night for his birthday, and was delighted. Thanks to Personal Awards for taking time and energy to turn this accident into a happy ending. Customer service has many faces. I think this one is very special. Thanks!

Outstanding job adding embroidered lettering to polypro «cool wick» type of polo shirts that already had a logo on them. They took the time to show me a sample of the lettering type and size, then brought out several threads to match the color. Shirts were completed on schedule and final project looked very professional.

Small jerseys, barely able to fit 10/​U girls, order came day before Opening Day, pants extra small T ball size for 10 year plus girls. marked large youth size, .Neither extra large nor large pants fit @ pricey $ 28 bucks a pair… See through material where you see the light throiught the material. neon underwear and you can flash the field… Intensity brand not worth the price nor well made… Only refund one pair… MY check only cashed 2 days befpore opening day… so order not started before opending day not when promised… Girls saying they can’t pitch nor catch in such small shirts youth large… no stars given…

The owner of this place is absolutely rude! Ordered a custom jersey from here, when I came in to pick up the order was wrong. He refused to fix the order, refund my money, and even said «I lie all the time, and I’m going to go to hell for it.
I couldn’t believe what he told my wife, all we wanted was to correct the order.
By the way, he’s illegally printing NFL jerseys.

My son has been playing tball and he was the only person on his team without a number on the back of his shirt. We were the only parents on the team who were unable to iron it on and get it to stick. After a few tries the number eventually shriveled up on the iron and we decided to just let our son play with no number.
While driving in San Mateo I saw this shop and went in and asked if they could add a number to back of my son’s shirt. Within 1 minute they had a number eight on the back of my sons’s shirt and it only cost $ 4! There rep who was working was so pleasant and easy to work with I wondered why our team manager didn’t just take all the shirts here to have numbers put on!
I would definately come back here if I ever had to order shirts or jerseys! Great place and plenty of parking.

Great place, great work and great price!!! I’ll be back for sure! Thanks for the custom engraved pieces you guys were able to supply for me! SRT & HEMI

I use Personal Awards for all my silkscreen t shirts and my embroidered hats and jackets for my business. Great service. they remember me everytime I come in and that goes a long way in this day and age. Prices are reasonable and the work is top notch. Give them a try.