Peninsula Humane Society & SPCA

Rabbit spaying is $ 100. But your rabbit has to be at least 2 pounds. My netherland dwarf rabbit was only 1.85 pounds so I got a call several hours after I dropped her off that the anesthesia would be risky and the surgery was aborted (lucky for Kippy!). They still clipped Kippy’s nails and took good care of her for the day.
They have onsite doctors on Sundays for rabbits and really take good care of the pets. I would highly recommend coming here. Even the dogs that came out fixed looked very happy to see their owners.

I want to say what great service they did on my kitten and customer service was excellent. very friendly and did a great job on my kitten with no complications. This is my 2^nd time experience w/​them as I got my other kitten done in dec. w/​same great service. Price, you can’t beat it

Got my rabbit (holland lop) neutered here a few months ago. Everything went very smoothly and they were very good with answering all my questions and giving me plenty of info on the procedure. The nurse I first met with to do his pre-​operation check-​up was particularly helpful and even though I can’t remember her name I really want to thank her for easing my mind and making the whole process easier for me. Thank you all so much!

I LOVE this place! I got my beautiful Guinea Pig in this place! The people there were SOOOO nice! I totally love this place! I wouldn’t change ANYTHING! I think it’s very inviting!

Took my 6 month old puppy to get spayed — I was nervous and a mess. She is my baby and leaving her for surgery had me all kinds of emotional.
Thank you to the amazing team of vets who welcomed us with open arms and words of comfort. They even let me call to check in on her if I needed to just hear everything was okay. They don’t have an easy job and it comes with high stress of having people put their trust in these strangers to cut open their family pets. They did a wonderful job and I am very happy that my choice was a good one.
Living in San Mateo with spay/​micro I walked out with a cone for $ 115. Incredible. Thank you for keeping things affordable and still giving top notch service.

So disappointed in the character of the individuals in their investigation department. After receiving a notice that a neighbor expressed concerns about my 18 year old min pin was barking in my yard, I called them and was told that they recommend that I take him to the vet for a wellness check. After my visit with vet who assured me that for a dog his age he is doing good. My dog is old, but he is happy and not suffering. I had been contemplating putting him rest for over a year now as he is not the same as he was when he was younger, but the vet had just encouraged me to keep him around. Soon after I call the SPCA and advise them of my dogs visit with the vet they return my call demanding that I get diagnostic X-​rays and a full blood panel. Since then I’ve received several harassing phone calls and voice mail messages from these SPCA investigators over the past few days. I later called back the Vet that I took my dog too and was informed that when the SPCA called my Vet that they didn’t even speak with the Vet who actually saw my dog, they only disclosed what was offered and was completed. Yesterday and today I have received phone calls that I MUST get the X-​rays and the blood test or ELSE? Now my only affordable option will be to put my dog to rest. I will be filing a formal complaint as well as contacting my local congress person. These investigators have not physically seen my dog themselves yet are assuming my dog is being neglected care when I clearly was informed my dog was in good health upon observation from licensed vet.

Adopted my puppy from them. Great experience from start to finish and more economical than getting from any rescue. He was neutered, micro chipped, first set of shots and I will bring him back for his free rabies shot. (They even take care of his licensing!) Every single staff member was very professional, friendly and knowledgeable. They also give you 2 weeks of free care after adoption. He came down with a little kennel cough on a Friday and when I called they said they may not return my call until Monday. I brought him in to my personal vet and before I got back home the PHS had already called me twice to get him in. They truly care about the animals and love what they do! We are in puppy preschool now for his training offered by the PHS and so far so good! If you are looking for a pet I highly recommend going here!

My wife and I adopted a 9 month old Pomeranian mix named Winnie (now Maggie) from PHS. She is so sweet and loving! The PHS staff were very knowledgeable and informative. I would recommend PHS to anyone considering pet adoption. It truly was one of the best decisions we’ve ever made. Cheers!

We took our 7 month old American Bully to the mobile clinic in San Francisco for the free spay clinic.
After waiting in about a 2 hour long line (we were at the front too!), we were brought into the van for intake. The veterinary technician said she couldn’t hear my puppy’s heart beat. After about 2 — 3 minutes of this, she loaded my puppy in a holding cage to wait for the veterinarian to arrive. About 5 minutes later the vet arrives and the tech explains that she can’t find a heartbeat. The vet takes the puppy and says same thing … can’t find the heart beat. She then switches out her Stethoscope and all of a sudden can find a heartbeat … a Heart Murmur she spats out.
Without further adieu, she advised me that my 7 month old Bully could in fact be spayed, but at their Airport Blvd location, and not on their mobile van.
On a side note, not only had she had all her age appropriate vaccinations (which is not even a requirement for the snip van!), but she also has cropped ears … so clearly she had been under before. I have since been back to two more vets who concur that my puppy does NOT have a heart murmur.

Awful bedside manner & abhorrent customer service…
Late arrival by veterinarian after waiting in line for 2 hours…
Refused to spay my 6 month old APBT pup…
I now see why we have a pet-​overpopulation problem in the Bay Area:
The non-​profit «Humane» Society won’t spay APBTs.
I have a 6 month old APBT puppy that I brought to the Peninsula Humane Society mobile spay/​neuter clinic. I arrived 2 hours prior to their opening, following the advice I received over the phone. I noticed that all of the other people waiting for spay & neuter services had toy breeds…
I was eventually called inside the van. The Vet. Tech. was obnoxious… making a snide remark that my puppy must be sick or perhaps she expressed her anal glands (she didn’t say it so pleasantly). My puppy was terrified… she had been subject to yapping and barking from Chihuahuas for two hours outside waiting for the veterinarian to arrive. She had gas from her fear. The Vet. Tech. didn’t act as if she was familiar (or comfortable) with handling animals, let alone my APBT puppy.
While my puppy trembles, the brutish Vet. Tech. listens to her heart through her stethoscope. She angrily snaps at me: «can you not rub her neck, it’s screwing up the stethoscope.» After about 5 attempts, she tells me she can barely find the heartbeat, but that her stethoscope isn’t working properly. Excuse me? She then proceeds to tell me that she thinks she heard a heart murmur… really? So you mean that my primary vet. and the vet. at the VIP Pet Clinic in Walnut creek both missed said heart murmur?
The Vet. finally arrives, and she is trying to pull my puppy out of the kennel by her leash (the angry Vet. Tech. had placed my pup in a kennel while we waited). My dog is trembling and this is obviously not working. I step in and lift my puppy out of the kennel, as the vet appears to not be comfortable around animals.
Before she listens, the Vet. Tech. tells her, «I think she has a heart murmur.» The Vet. listens briefly, and then looks at the Vet. Tech., and then listens again. She looks up at me and says, «I think she has a heart murmur. We can’t spay your puppy because she is at risk being under anesthesia.»
How did my pup get her ears cropped… wouldn’t she have had to have been under anesthesia for that process? Wouldn’t most veterinarians agree that a female puppy should be spayed, rather than potentially having more puppies?
At the time I was shocked by this Vet.‘s announcement, but having taken my puppy to a third veterinarian since then, I now know that my puppy does not have a heart murmur for certain.
Hey mobile spay/​neuter clinic @ the Peninsula Humane Society & SPCA… how about you let everyone know ahead of time what breeds of dog you will and won’t spay/​neuter, rather than fronting a false façade.
I hope that this puppy’s forever home doesn’t breed her. Thanks Peninsula Humane Society & SPCA… for nothing. The Peninsula Humane Society & SPCA is part of the problem.
UPDATE: Via the reply I received on Unilocal… I know that the Humane Society doggedly trusts their techs and vets… and that they will not properly look into any issues brought up by disgruntled clients. Here is my response:
«I have worked in customer service related positions for more than a decade. Your response to my review only loosely addresses my issues… and you assume that your techs and vet were sincere and that I must be mistaken. Of course you are going to defend your own… but I have taken my pup to yet another vet… who has also said there is no heart murmur. Why would I come back? Again… I will re-​home my female puppy intact… because your tech and vet lied about a heart murmur… OR they are too incompetent to properly use their stethoscopes.»
AGAIN… do not bring your APBT to one of these clinics unless you want a headache!

Neuter Clinic — Inexpensive place to neuter the dog. Staff is great and caring. They took very good care of my puppy. Con — One must bring the dog in before 8:30 and traffic is bad in the area so I was almost late. One must make an appointment at least a month in advance since it’s popular.

I have been forced, involuntarily, twice to deal with this place and therefore will never deal with it voluntarily. Humans are treated like dirt here, humans who love and shelter their pets are treated lower than dirt. I have never seen the inside of their kennels and cages but from the way both of my, unnecessarily, impounded pets’ behavior when they returned home, I am guessing the state to be not much better than a Dark Ages prison cell.
I am disgusted and disheartened that a place intended to foster strong bonds and connections between humans and our animal companions can exude such a lack of compassion, discord and complete lack of respect for the people who love and care for rescued animals. I will never, ever set foot in this place to rescue an animal for fear of having my heart broken by its staff.
By the way, stop stealing my pets out of my yard. If I catch you any where near my property I will call the police on you for trespassing.

Night shift SM County Animal Control Agent:
Our understanding was she was the only agent working in San Mateo County last night.
We woke up at 3am Wednesday morning to find a yearling stuck (impaled) & struggling to free itself on the rod iron fence in our front yard. The agent was quick to respond within the hour, extremely calm & competent. Even on her own, without a second agent to help hoist the animal off of a 4 foot fence, she managed the situation humanely & with little support from us.
It was a tough way to wake up, to see an animal suffer like that, but we could not have asked for better service.

They refused to accept my dog, which had to be given away due to a new baby and tight living quarters. After making us wait for 45 minutes they had someone look at the dog for 5 minutes and stated he was aloof, and therefore un-​adoptable. They than said he needed to be taken home or they would put him down immediately. It seems a little overkill for a dog that gets walked everyday with other dogs and lives with a three month old baby, that he needed to be killed. Completely ridiculous and unprofessional over the phone. Should have known better that pit-​bulls on the peninsula are second class citizens when displaying typical and non-​aggressive dog behaviors. Screw you, you deserve one star.

I went here to pick up some cat traps. It costs $ 50 for a rental deposite. Which you are refunded. But the catch is everyday the trap is out, you are charged $ 1 per day, and then I think $ 3 per day after 14 days? Not a bad deal. They show you how to use it.
This is a surrender location. Not where you come to adopt animals. Very nice building. My GPS sent me the wrong way, but off the freeway you make a left at the light and then it’s on your right side.

At 6 months, it was time for Bubba to get neutered. Called for an appointment and was scheduled for the following week. Dropped him off at 7am and picked him up at 4pm. It appears everything ran smooth and the surgery looked as good as anything I’ve had done. Price was reasonable too, at 56 pounds, it cost $ 105. I’m told it’s way cheaper then a Veterinary Hospital. Hoping we get an additional benefit of the operation mellowing him out a little too.

I have had friends that work here. Very nice place to get a shelter animal.

It’s strange because every time I come here, it’s for something bad and every time, they’re always professional and helpful. First time I was here was 7 years ago. I brought in my dog who had passed on. They helped me get him out of the car, waited till the family said their farewells and gently took him in. The person helping us was there by herself. I’m guessing it was just about closing time. She patiently waited and was very sweet. We opted to get him cremated and they took care of everything.
Fast forward years later… I moved into my house 2 years ago and less than a week in, both of my dogs got out. One returned but the other was lost. Given he was an old man, I was freaked out. I came in, filled out the paperwork, yada yada yada… The truck driver spotted the paperwork I left behind on the counter and called me right away. Instead of ‘processing my dog’ he just let me pick him up right off of the truck. I didn’t have to pay a fee or anything. I was very… very happy to have him home with me.
About a month ago, he got out again. (he’s a sneaky little guy I’m telling you) Deaf, blind, and SUPER old… I went back to SPCA and found out that a woman had picked him up about 5 blocks from where I live. We called the lady and her description was a little off (she thought my dog was a girl). As I was talking to the lady to get her address, the clerk stood with me and actually wrote down the address for me as I was repeating it. As a just in case, he wrote her name down for me as well as the phone number she left behind. Of course he had me walk through the kennels, too. Just wanted to triple check my dog wasn’t there. I’m very impressed with the level of patience these guys have.
Thank you guys for being there. If it weren’t for you, I wouldn’t have been reunited with my dog. I’m sure lots of people can say the same.

This is specifically for their Spay and Neuter Clinic!
I came here to get my 8 month old GSD puppy neutered because it is much cheaper than going to the vet to get him neutered. Prices go by weight! So having a 78lb puppy meant me paying $ 120. Definitely a win for me! I even slipped in an extra $ 20 for donations because I saved so much coming here. Prices go all the way down to $ 80. I do recommend making an appointment though.
Anyways drop off is from 7 – 8:30AM. Make sure to bring your vaccination records. They won’t admit till you have it! If you don’t, you can always have your vet fax it over! So good thing they let me have my vet fax it over. (:
Then they proceed to do a physical examination on my puppy. Of course having a GSD, the typical assumptions are made of my puppy: aggressive and dangerous. NOT COOL. Yes, my puppy doesn’t like strangers petting him till he smells you. You would think people who work at SPCA would know that. they didn’t. So they sedated him and muzzled him. My poor puppy! It hurt me so much to see him in that state. And the nerve of the vet telling me that he’d like us to stay because he won’t perform on dangerous dogs! My dog is not dangerous! You already sedated him and you still tell me that. Jeeze.
I picked him up at exactly 4 because I could not stand the fact of him in a muzzle. If he’s sedated already, I really don’t think it is necessary. Picked him and he was so happy to see us!
This place is getting three stars because some of the people here are rude and do make judgments on the type of dog you have. I don’t think it’s right to even be judging a dog because of his breed.
It definitely is worth the money to come here though.

Today I participate in the PHS & SPCA’s 18^th annual Mutt Strutt 3K with me ‘Mamba’ who is a 10 year old dark chocolate brown and black with a splash of white on her chest lovely, kind, beautiful pitbull.
I barely caught an ad on KTVU channel 2 a couple of days ago and decide this would be the perfect event for me and my precious pup.
Mamba does a lot of walking with me for a 10 year old pup so she’s in really good shape for a pooch her age.
Wow, how cool was that to be able to strutt with TBO ‘The Beautiful One’ at her own 3K… why cool if you ask me!
It was a fantastic event.
9:00 am — 1:00 pm
Well organized
On-​site registration
Mutt Strutt race bib (for the people participants)
Mutt Strutt scarf (for the doggie participants)
Plenty of vendor booths with many doogie freebies
Elevated event stage with event MC
Fly-​ball dog demos
Freebie dog demos
Dog costume contest
Dog talent contest
Raffle
Dog 1k strutt
Dog 3k strutt
Water bowls placed around the event area for the participants.
Kiddie swimming pools for pooches to cool off in.
Swag bag that inclued a tshirt and of course treats for our beloved doggies.
This was the first time I’ve attended an event like this. It was great. Everything was geared for the pooches.
The 1K and 3K strutt events were not timed events.
The 3K strutt took us past the golf course, then past the marina, then through a eucaluptus grove, then past the beach’s edge and back through the park to the finish line. Part way in to the strutt there was an aide station that had many square plastic bins full of water for the pups and bottled water was handed out to the Mommy and daddy dog owners. It was so cool to see happy hanging tongues and happy smiles as we proudly strutted through Coyote Point Park.
I really enjoyed this event and I look forward to it next years. This was a fundraiser for PHS & SPCA.
Amazingly all the dogs there all seemed to get a long. I guess people that know their dogs are dog friendly can take their precious ones to events like this. No dog fights. All the dogs were on leash and there was a whole lot of sniffin goin on… dogs doin what dogs love to do.
Pitbulls, whippets, Irish Setters, Golden Retrievers, Rottweilers, Wolf Hounds, Poodles, small terriers, small chi-​weenie mix, Labs, Whirimers, and many, many other dogs!