Proline Auto Body Service

Very professional service. Transparency on pricing, prompt timely delivery. Spencer is committed to customer service and Michele was persistent at helping process our claim.

I recently had my ’16 IS350 F-​Sport repaired here after having a little incident with an animal. I needed a whole new bumper, headlight, and some fender work. My experience here, honestly and positively, could not have been any better! My main concern before trusting this shop with my new car was the color matching. The Ultra White tri-​coat my car has worried me that it would be hard to match 100% and I feared being able to easily tell that the bumper had been repainted. Let me tell you that they far exceeded my expectation that it’d be a good job but I’d still be able to see where it was painted, you cannot tell! Under different lighting and angles, you cannot tell it has been repainted. They did an extraordinary job painting the bumper and part of the fender.
Besides the amazing body work they do here, Tommy the shop manager also kept me informed of the progress of the job each step of the way and I really liked that. When I came to pick up my car, Spencer, who I believe is the owner, came out to personally make sure everything was perfect before I took my baby home and it was. I will definitely be bringing my car back here for any body work, hopefully I won’t NEED to anytime soon but if I do I know I’ll be in excellent hands.
It’s tough to search for a shop you feel you can entrust your car with, but you will have your worries laid to rest here because I believe they treat each car as if it were their own here.
Also I believe they are Diamond Certified.

Proline Auto Body has been my go-​to body shop for my BMW for many years. Even after moving recently to the East Bay, I did not hesitate to return to them for their excellent service. What I liked most is their consistent professionalism (in particular, their attention to details), and the no-​hassle service they provide to their customers.
From the moment I dropped my car to their shop, I felt that I was treated with great courtesy as a customer. They provided timely updates on job progress, and the repairs were done on time. Furthermore, they helped me to arrange for a rental car pick up and its return while my car was being serviced. There were repair items that they even offered to cover at their cost.
Proline has earned my kudos as a loyal customer.

I want to thank Spencer, Michelle, and Tommy!!! Proline is excellent with customer service and the overall work that they do. They went above and beyond any body shop that I’ve been too. I was able to rent a car right down the street and when my car was ready, Tommy came to my job to bring me my car and to take the rental back for me. Wonderful job guys!!! I will refer anyone who is willing to go to San Mateo and if anything ever happens to my car again I will be back even if I stay in the East Bay.

It’s hard to review an auto body shop, because who has a lot of experience with a number of them? But, my experience with this one has been fine.
There have been no surprises with my very high-​expectations. I’m «The Driver,» and it’s my car. It’s new and I want to keep it that way.
I’ve twice now had my Subaru Outback into Proline for deep-​scratch repairs. Each time, Proline did a great «like new» job.
They provided touch up paint after the first visit, and fixed a mistake for free that I would not have noticed.
They do careful telephone followup. Dealing with them was easy and efficient.

Wow… what a great job. Twice now. I am so impressed with both their work and customer service… for me, everyone else is competing for second place. Great find.

Proline is the only legit body shop out there, I don’t know what life would be like without Spencer and his amazing staff. Proline provides amazing customer service from beginning to end. The body work and attention to detail is flawless. I don’t trust any other bodyshop with my car. If you go anywhere else for body repairs or detailing you’ll probably pay too much for sub-​par service. In my humble opinion, Proline is what other body shops should aim to be like, but I doubt anyone can come close to the work ethic and service of Proline. Thanks again to all the great staff at Proline for taking excellent care of me and my car.

Thanks to Spencer for providing such great service and making me feel at ease when my car needed some work done.
I called Proline, and I was able to bring my car in that same day. He even offered to give me a lift back home to San Francisco, but after checking my insurance coverage, he took me to get a loaner. All I had to do was call my insurance company to report the claim, and everything else was taken care of. I got a call within a week to pick up my car, and it was fully detailed. It was like I was picking up a brand new car.
I thought the process would be dreadful, though my overall experience was quick and easy; therefore, awesome!
I would highly recommend Proline Auto Body Services, and again, thank you so much for such an amazing experience.

Proline auto body service is the best place to go. Spencer is really nice and will go an extra mile for you, recommend it for sure. If u ever have any accidents or needs a car fixing go to Proline auto body service.

I always bring my 2001 Honda here whenever it needs a little TLC from angry door openers and parkers, and am never disappointed.
After 14 years, my Honda is still mistaken for a brand new car due to the next-​to-​new paint detailing Proline performs. Makes sense, as I only saw BMWs, Benz, and other luxury cars here during many visits.
When I was unfortunately in a major auto accident, Proline made the entire ordeal much less painful by arranging for and towing my car across the peninsula so I did not have to endure driving an unsafe car and endanger my life and others. Rental service pickup was also waiting for me when we arrived at Proline.

This review is a long time coming. I first went to Proline in 2009 after being rear-​ended on the highway. After getting estimates from the insurance recommended body shops, I went to Proline on the recommendation of my brother.
Spencer at Proline was more than helpful, coming to pick up my car and taking care of every step in the insurance process. I didn’t have to do anything. Once repaired the car was delivered back to me at my convenience.
In 2012 I was front-​ended (yes I have horrible luck). Once again, Spencer came and picked up my car, dealt with the insurance company and delivered my repaired car back to me.
Bottom-​line, when it comes to auto body repairs, Proline is professional, competent and a pleasure to do business with. I really can’t say enough about them. Great company and they stand behind their work.

I ran into two accidents within the same week. Needless to say, it had been a huge headache. Proline got both cars fixed, and the experience, I would say, was as good as collision repair can possibly be. Besides fixing the car, they helped me get through the tedious insurance claiming process and helped me find a rental car. Both cars came back looking great. I am so glad I was referred to Proline and I would recommend them to everyone!

They do good work

I was referred to Proline Auto Body by a dealership where I’d just purchased a new car — and promptly scratched the tailgate on a garbage bin. I called and they said I could come in right away so they could take a look. Spencer met with me to survey the damage, and was nice enough to give me a few options other than just removing and replacing the part. His suggestions not only saved me time — 2+ days without my car — but they also took care of the minor repair right then!
They were very nice, competent, and ended up saving me hundreds of dollars. Plus my car looks great! I highly recommend them.

I got my car hit and run, then went to my insurance company they didn’t care as much as Christina did at proline. Also Spencer was great and both of them they expedite there repair making it in a record time and perfect finishing with OEM parts used during the repair.

Not so lucky this year that I’ve had a lot of car accidents. I usually go to the shop recommended by my Insurance but I haven’t had really good experience with these body shops. But my recent one, my Uncle recommended Proline and I was hesistant because of its proximity. I should have listened to Him eversince. Proline is the best and I didnt mind crossing the Bay Bridge. The owner Spencer rocks and is very professional with a very good heart. He did a very good job and my car looked like it just came out of the dealer. Did a very good detailing job inside and out which was complimentary. If ever you get into a car accident (hope not), go to this shop because every penny spent is worth it. Take my word because I seldom do reviews unless its an extra ordinary experience. Cheers!!!

So I got my car fixed here twice and they did absolutely awesome job both times! The first time I got into an accident, my axle and my wheel cover was all scratched so they fixed that right away. It only took probably like a week or a little more than a week to fix but I’m glad it got fixed. The second time was my car got keyed and I wanted to get the scratch fix asap but they told me it’d take 2 weeks to fix so I just decided to do it during the summer when I have more time. So, I just recently got my car back and it looks practically brand new! :) I was so happy. I was very pleased that Spencer (owner of the shop) let me borrow one of his rental car which was a white sentra and it was still only a year old! So, I basically borrowed the car for free and he let me borrow it till the car got fixed. I definitely recommend everyone who has an issue with their body on their car to get fixed here because they will do an excellent job! I’m really happy they fixed my car and it the job they done is amazing. If anything ever happens to my car which I’m hoping it won’t but if it does, I’ll definitely take it back here again for the 3^rd time!

Proline has the best service I’ve ever come across. Well mannered staff and always willing to go above and beyond for their clients.
I’ve been coming here for years and one time I got into an accident and didn’t have a rental car, Spencer was able to get me one so fast and made my life so much easier. I’ve been recommending my friends and family to go to him and they love him too. Definitely worth every penny and you won’t be disappointed with the quality and effort his team puts into your car.

My car had some damage to its back bumper and I needed repairs. Someone had recommended Proline to me, so I decided to try them out. First, the staff there are so helpful. I live in SF and they came to my house to pick up my car. Spencer (the CEO) also arranged to get a rental car for me, and he dropped that off at my house as well. He dealt with my insurance claim and I felt like this was service that I could not have gotten any where else.
The interior of my car was clean and they polished the outside for me. My bumper was repaired and the car was back to its original condition. The repairs were done within a couple of days, and there is absolutely nothing bad to say about this place.
The facility is nice and clean. Location is next to the freeway and it’s yellow and purple so it’s not hard to miss.
Call them, you won’t be disappointed. Your car will love you too.