Kelly-Moore Paint Store

This time around, I needed interior and exterior trim paint, so off I go to the garage to dig out the old cans, and trot over to KM. They no longer sell the dura-​poxy for exterior, and the guy spends some time trying to figure out a good interior/​exterior substitute. He asks the other two guys too, and nobody seems to have a definitive answer. He settles on an acry-​shield exterior paint which he says will work fine for interior too. Only after he’s already mixed up the paint does he mention that the dura-​poxy (interior only) is a better product than the acry-​shield. ?! I would have bought that then!
My painting contractor came out today for an (unrelated) quote, and says hmmm, I wouldn’t put that exterior paint on your indoor window trim. I mean, you could, but there’s better products out there. He recommends getting a hybrid enamel — it won’t be as hard, glassy and smooth as oil that the pros use, but it’ll still have less brushstrokes (shouldn’t the KM guy have been telling me this?). I reschedule my handyman for tomorrow, and go back to the store to get the better paint. Guess what. It’s for interior/​exterior use too.
So I’m feeling pretty let down this visit. I come here to get their best-​quality paint (yes, yes, I’m sure it’s all great, but still…) I expect them to chat up their product lines and suggest their best paints — not after I’m getting rung up. The guy from my first-​ever visit was awesome and so knowledgeable about the KM paints. This guy was pleasant, and helped take the paint out to my car, but otherwise, this was just like a visit to Home Depot (and I practically live there). Then why would I want to make a separate visit here?

I usually buy my paint at this Kelly Moore; however, I was down in San Carlos and decided to stop in the Belmont Kelly Moore store on Old County Rd. Will never do that again. They didn’t want to bother with matching a small sample (which really was not so tiny … About 1 inch by ½ inch). Neither the clerk or the manager wanted to work. Wow, very lazy. So, I continued on to this store to see if they had the same bad attitude (even though I had never seen it before). Daniel was happy to help me. He did say he wouldn’t promise that it would be perfect. That’s okay. He called me later that day to let me know my paint was ready for pick up. He did a terrific job. A perfect match. Thank you Daniel. Excellent customer service. He even carried it to my car for me. I won’t be trying any other Kelly Moore again.

Although a busy store, the staff makes sure to do their best to help each customer and fulfill all of your needs without brushing you off to help the next person.
They manage to keep the line moving, while ensuring each customer is fully taken care of. I have never waited more than 10 minutes for service.
Service a few years ago was not the greatest, just a regular paint store. But they seemed to have developed the staff so that every time I visit this location I get incredible service.
I have been in this store countless times for last minute needs and everyone is great.
Francine, totally went the extra mile when I desperately needed paint swatches at the last minute.
This is great local paint shop worth supporting.

I am a complete amateur when it comes to choosing paint colors or painting a house. All the employees here are incredibly patient and helpful, and very tolerant of my several trips to the store and 9 paint samples for 1 bedroom… the manager, Ricardo, went above and beyond to provide excellent customer service, and we will definitely be getting all the paint for the rest of our house from here!

I came here several times while repainting my house and the service has always been great. Clearly I was a novice when it came to paint and colors, but the guys always patiently provided my paint sample requests and asked me a few times if I needed help while I debated colors. Came back recently to match a color and they figured out it was a stock color. Even carried my paint to the car. Easy parking.

Today, I went in to buy paint and primer for my business (White Palace LLC). Ricardo was really helpful and courteous service. He was very professional in helping me find what I needed.

We stopped in to get some wall repair items – paint, brush, putty, etc.
The guy behind the counter gave us really good information and guided us through what we’d need to touch up a wall. He even pointed us at some less expensive putty knives.

As an interior designer, I buy a lot of paint. Although this location primarily caters to commercial painters, the people that work there have always been extremely helpful and friendly to me. When there is a short wait, they always acknowledge me and tell me they’ll be right with me and honestly, I’ve never had to wait more than 5 or so minutes for help. They have mixed me every color imaginable at this point and helped me pick the perfect primers, stain blockers and brush-​mark eliminators. They always carry my stuff to the car, even when it’s not heavy, and I find the prices really good compared to other paint lines and paint stores. When I show up to a consult, I have my Kelly Moore chip book, which is HUGE and I am confident we’ll find the perfect color among their choices. Super happy I use them.

had to get a touch up paint, so i walked over there. 2 guys were very friendly and helpful.
when paint was ready, he asked me where i parked my car. he was ready to bring it to my car! it was heavy, so i wish i drove… it was not easy to walk with a gallon of paint and a dog for 10 blocks.
price is not cheap, but the fact i can walk there is a big plus.

As a commercial painter and contractor, I have a constant challenge of getting help and assistance when needed. The staff at Kelly Moore San Mateo is excellent. I asked Ernie to take care of a customer while I was traveling. He and his team of Jason and Mark mixed the colors for a very discriminating client. This store is usually very busy and I can understand why consumers would be left feeling ignored. When you enter the store, you need to establish a central person to work with.
Kelly Moore is a very helpful resource in this community. If more customers would congragulate them for the good, they could work more effectively.