Enterprise Rent-A-Car

4.5 stars. The half star off is because they can be somewhat understaffed in the morning resulting in a long wait for your car. They also don’t have a ton of vehicles in stock because they’re a small satellite location. But I came away beyond impressed at their commitment to customer service. Aside from an overall pleasant experience with the employees on the day I received my car (they were exactly on time to pick me up at an auto body shop), someone reached out to me the next day via phone to ask how my rental was. (I have never had that happen ever before when renting a car). As it turned out, I would be in my rental for several weeks while my own car was getting repaired – and I hated the Ford Fusion I had gotten stuck with. They quickly made arrangements to get me a Hyundai Sonata and reserved it until I was able to pick it up the following morning with no hassle.
I was floored by their follow-​up process. While you shouldn’t expect the bells and whistles you can get at an airport rental facility, you can expect an outstanding customer service experience at this Enterprise location. Would definitely recommend.

I had my car into the body shop twice this month. Each time the insurance co set me up with Enterprise for a rental. Both times they picked me up in less than 10 minutes. The rental process was fast, with no surprises. Staff was exceedingly helpful and polite. No problems!

My past experiences with the majority of car rentals is that the people are overworked, tired, probably been yelled at a lot during the day, and over it. And you can tell.
If that’s what’s happening at this location, I had no idea because everyone was fresh as a f*king daisy.
My mechanic rented me a car while mine was being worked on, and I got picked up by the oldest man I have ever met that is still independent. Cautious driver and ready to take me to the location. Upon walking into the building, I was greeted by three different people. They were so friendly I thought they were fake as hell at first. Turns out that friendliness and willingness to help is absolutely genuine.
Everyone there was pleasant to work with, answered any questions I had, and didn’t do anything remotely like trying to hide charges or add on anything. Everything was transparent. The gal in training made sure I knew that the hold on my credit card was temporary, not charged. They asked about the standard insurance stuff, and when I declined, that was it. No pushing, no fake HOWS THE WEATHER type talk, all real and pleasant conversation.
I think they had a few new people working there in training mode, and I hope they stay in the San Mateo area because they were just great. I only remember Olivia’s name which is unfortunate because the two other gals and the guy there were all fantastic and memorable as well.
Whenever I’m in a stressful situation like having my car worked on, again, on a Friday, will my car explode I don’t know, it always helps to have a friendly team that treats me like a person, not a number to churn. I’ll be coming back.

Great customer service — above and beyond! Olivia and the rest of the team were wonderful. My daughter was in labor with my first grand child. I had flown in from Colorado and the car I had rented from another car rental company was not available and they were not sure when it would be. I contacted Enterprise and they had a car available for me. I went in, picked up the car and made it to the birth. I would recommend these guys to everyone and any time I need a rental car this is where I will go.

I was so impressed with the VIP treatment I got from every member of the Enterprise team when I rented my car from them. I am taking my busy time out to write this review because the team I rented the car from deserve it. I was not in a good emotional state as I had a problem with my car at the most inopportune moment, I felt like taking it out on the folks helping me with the rental, but I realized that every member of the Enterprise team in the San Mateo branch just knew how to make me feel welcome and the well-​being feeling that they gave me of «you are in good hands!», even if your car is in the shop for the next 2 weeks and you just blew the critical meeting.
The first thing the Enterprise rep said to me was that you could have just called us and we would have picked you up.
The personal attention makes a huge difference, thank you Kia (the manager at the San Mateo site)…
…

NEVER EVER AGAIN! Omg ridiculous!!!
Had to rent a car from them when my car got hit. The opposite insurance company was paying for it all (AAA). The hours of operation for THIS location was not possible to pick up and drop off due to work schedule so my other half picked up a car for me there.
First they gave me a dirty car with hundreds of bug spatter and bird droppings on it. There were car wash tokens IN the car. Did they expect me to go wash this car?! When I called them to tell them, they said I can bring the car back for a car wash. GTFOH, if I don’t have time to pick up the car, why would I have time to get a car wash on their time? Also they gave me a car not full of gas, marked it full, then crossed it out to the correct amount. So when I returned the car, I filled it up more than when I got it so boyfriend’s credit card wouldn’t get charged. I took extra precautions because I know how these rental places work. Been burned before.
Two weeks later an unknown charge from these guys. I called multiple days and they kept saying «We are too busy to talk to you on the phone», «We have too many people in the lobby», «call back later», «we will call you back later» «our systems are down». I even got rerouted to a different location once; and they said «sorry we can’t help you». Grrrr.
Today was the LAST STRAW. After calling 4 times this morning, they said, «we are too busy to talk to you. You should come here and MAYBE we can figure it out». NO! NO!!! I don’t have time for this! They charged our credit card mistakenly and whyyyy do I have to go there to figure it out?
Done with you.
Called corporate.
Spoke to a guy there.
He said that charge was not suppose to happen.
He tried calling the location himself.
They didn’t answer HIS call. WOW.
Told him all the other issues (much more happened but I’m not going to go on and on about it)
He is reporting this to management.
Cutting us a check for the charges.
He was really sorry.
Don’t rent from them. Your funeral.
Go to Hertz or something.

I go to drop the car off today and they’re closed! They didn’t let me know they are closed on day a week on check in, how convenient. Then I call enterprise and they rerouted me to the local office which is clearly closed. Then I have to call again and they let me know that there might be a drop off fee if i drop it off at somewhere that is open. Then before I get a manager on the line they say I’ll have to pay extra day if I put keys in drop box. I’ve never heard of a rental car place being closed on any particular day in my life. This is so outrageous. Now I might have to pay for an extra day also because the rental agency said that I picked it up at 7:48 a.m. which is absolutely untrue I pick it up at 10 a.m. which is when I dropped it off today.

I always have a great experience with Enterprise. Anthony at the San Mateo branck did a great job. He’s why I keep coming back to Enterprise

They were very helpful! I was broke down and stranded. The Enterprise associate Ed Millington was super friendly, came and picked me up, put me in a cool car, and I was on my way! thanks Ed!

I needed a rental car because car accident and i ended up at this place. They asked a lot of deposit for few days rental. I
check rental policy before going there.

Outstanding customer service. I am in the US temporarily and must rent monthly. They have been very helpful. I wish they had a larger selection of cars with blue tooth, but they always accommodating.

I rent frequently from this branch of Enterprise.
The office has no frills, but i always get great and friendly service, and they always go the extra mile to make sure I am satisfied. They have often given me upgrades on my reservations without even asking. I will continue to use their services whenever i am in need of a rental.

Renting a car at the San Mateo location is always easy, fast. The staff is friendly and very accommodating. Glad they have a night deposit for keys now.

Great customer services, over the phone or in the office.
Pick-​up and ride-​back services are provided upon request.
Weekend rates were pretty good.
Nick was a great guy truly committed to making customer happy. He knows how to earn and retain customers’ business.

My brand new car got into a car accident and as per the suggestion of Costelli and Pardini, I took my business over to Enterprise Rent A Car. I honestly wasn’t worried as I had worked with Enterprise before (please see review below) and knew it would be a smooth process. Unfortunately, my experience at Enterprise the second time around left a really bad impression!
After getting everything cleared with Costelli and Pardini, they gave me the go to rent a car with Enterprise. I arrived early (around 8am) thanks to their great shuttle service that took us from Costelli and Pardini to the Enterprise location. There were 2 people working (an Asian male and a Latina? Caucasian? Arab? female) and they were quite busy as they had 2 customers before me, but I had nowhere to be so I didn’t mind. The female employee helped me and I found it rather odd that she asked for another form of ID even though I gave her my license. I thought it could’ve been because I only had my debit card on me and they prefer a credit card. Regardless, I believe I was in the same situation from my previous visit and I don’t remember having to deal with verifying my identity. I thought a license would suffice! She then proceeded to ask what my occupation was, where I worked, and my phone number and even informed me that she wouldn’t call my employer or anything. Why did she ask? I have no clue, but I found it rather unprofessional and thought she was very nosy.
I rented the car on a Tuesday (8am) and returned it to Costelli and Pardini on a Thursday (5pm) yet they still charged me until Friday. I called the day after to confirm if they received the car and they told me that they would charge my account in 2 – 3 business days. 1 week goes by and I have yet to receive a receipt from Enterprise. I call after 1.5 weeks and Lianne (?) answered the phone. I informed her about my situation and she tells me to wait because «a customer just walked in.» She then proceeds to tell me that she would call me back and I never received a call from her. I finally received my receipt after 2 weeks, which is fine.
Poor customer service, poor communication, and poor quality of cars (my rent a car smelled like wet dog and had dog hairs all over the seats!) I don’t think I’ll be back!

I am still in awe of the outstanding customer service provided by this Enterprise office. Absolutely everyone that I have encountered has been genuinely helpful and friendly. I have rented several times from this company and will continue to do so because of their great rates and excellent staff.

I was referred to Jeff at Enterprise by Thom at Priola Auto Body. Jeff gave me a good deal. We checked the car together and I brought some scratches to his attention. He said they were nothing to worry about since they were less than an inch. Heh, heh… in my one-​track mind, that’s usually something to worry about, but I digress.
Upon returning the car, a woman, who shall remain nameless because she left a bitter nasty taste in my mouth, questioned the same scratches that I pointed out to Jeff! People need to be communicating the one inch rule to each other. Hey… inches matter. And communication is key! I’m just sayin’. And so here starts my Enterprising rendition of Hair:
What a piece of work is Jeff.
How noble in reason.
How infinite in faculties.
In form and moving
How express and admirable.
In action how like an angel
In apprehension how like a god
The beauty of the world of cars
The paragon of vehicles
…
How dare she try to end this beauty?
How dare she try to end this beauty?
…
My eyes were open
I saw those scratches
My eyes were open
I saw those scratches
Wide wide wide!

Seemingly nice, well mannered staff, and the car was fine for the price, but when I checked my credit card statement, I was charged for an extra day for no reason. Mistakes happen, but when I called to get it correctly, they apparently «forgot» to follow-​up as promised. Finally, I walked in and asked for the shift manager to process the credit and print me a receipt… which was ultimately applied to my card. Maybe it was a bad coincidence, but I’d check your statements!

I am renting a car for about a month, while my own car is repaired from an accident. Everyone I have dealt with in thisoffice has been as helpful as they could be in making sure that I am happy and comfortable and well taken care of in our dealings. Anna Lisa (sp?) and Kim have been especially outstanding, but the whole tone of the office has been altogether positive.
I will definitely go to them any time I or anyone I know needs to rent a car.

If I could give negative stars, I would. My insurance set up a rental for me as my car would be in the shop for a few days. Kasey was very quick and professional when calling me to set everything up, but that was the end of it.
This morning I called on my way to drop off my car and Kasey said, «No problem, I’ll have someone there in ten minutes.» I wound up sitting at the shop for 40 minutes. The person that picked me up was new to the area and I actually had to help him with directions to another shop where he was picking someone else up. They had canceled in the mean time, so it was a wasted trip. A call to let him know would have saved 10 minutes. After all this, I was taken to the Redwood office, not San Mateo where I was scheduled. They did not have any cars; people were waiting for cars to be dropped off and cleaned before they could be assigned. This was another 20 minutes before I was assigned a car. I wound up being an hour and 15 minutes late to work.
All of this could have been avoided if Kasey had just told me his shop did not pick people up that far away.
My boyfriend had gone with me, to get an estimate on his car. He could have dropped me off at the office on his way to work and I could have picked up the rental at lunch, as the office I was scheduled at is a mere ½ mile from my office.