Enterprise Rent-A-Car

Received a car which stalled out on me. How do you give customers a vehicle without making sure it’s serviced properly? Good thing the vehicle didn’t go out on the freeway. At least check the oil level after another customer brings the vehicle back.

Except congested parking everything else is fine.

I had a great experience with this Enterprise branch. I had a road trip to southern California planned after the holidays, so I reserved a compact SUV in October. I was hoping to get a non-​Jeep vehicle, because from past experience I know those are uncomfortable and very fuel inefficient. As the date for my rental pick-​up approached, I had to go in for unexpected surgery, so I needed to pick up the vehicle a day earlier than planned, which was going to be a challenge because there was high demand for rentals during the holidays. When I called to ask which vehicles were currently available, I was told that no compact SUVs were on the lot, but to try calling again later. When I called later in the day, I was told that a Hyundai Tucson had just been returned and that it was being cleaned and would be held for me. I picked up the Tucson and after my surgery and the holidays were over, enjoyed my trip in a comfortable ride that did not require constantly stopping to fill up the tank. The staff at Enterprise were very friendly and accommodating.

Although I have been an Enterprise customer for years, I have had several long waits for a reserved vehicle at this location. On November 25^th, I called this
Enterprise branch 10 minutes before the scheduled pickup time. Michael, the assistant manager, reassured me the vehicle was ready. After a long wait at the Enterprise location on S. Claremont, I was told there was no «intermediate automatic» car available. The choices were to upgrade, at my own expense, or go to their Belmont location. I was driven to Belmont an hour later by Kyle, management trainee, who was both personable and professional. I eventually was given keys to an «intermediate automatic» vehicle, which proved to be satisfactory. Kyle’s helpfulness and honesty was a pleasant change from Enterprise’s deceptive business practices.

I love this company, especially this outlet and the staff here. They pay good attention to customer service, even when they are busy with more than 10 people waiting. They do their best to meet your expectations. There is pick up and drop off before and after you rent the car. Weekend rates are awesome too. There isn’t anything more I could ask for. Definitely coming back here.

I am surprised by some of the bad reviews. I have rented from them twice while my car was being repaired. They always worked professionally with me and the check it process did not seem to take that long. They really seemed to be concerned about their customers.

My experience with Enterprise was way above my expectations, friendly staff, very helpfull and caring, I really feel very well taken care of while being there.

One of the worst rental car experiences I have had in years.
Cecilia is one of the worst managers and customer care persons I have met in years.
Cecilia decided to cancel my reservation and asked me to leave the premises due to the lack of a timely solution to a maintenance issue with one of Enterprise’s cars. In addition, Cecilia seems to be less then truthful with dealing with Enterprise’s customers.

The check in process is completely inefficient. I have made reservation last week. Yet, it took more than 45 minutes to get a car. I have never been at a rental place that took this long to get checked out. Would not recommend this location.

One of the slowest enterprises till date. I have rented it from many other enterprise locations and this one was the slowest. It was a Saturday but still it was ver slow. I had to wait for at least 30 minutes before getting my car

Thank you for saving me! Last minute reservation (5pm closes at 6pm) they even picked me up! I told them I was a costco member and received a 12% discount.

Really great crew of people here. All 3 people I interacted with in the office were extremely nice and I’ll definitely come back next time I need to rent a car. They even gave me a call a couple of hours after I had taken the car to make sure everything was working properly, etc. ;-)

Wonderful, friendly, helpful, accommodating staff and easy rental process. Definitely a high quality experience all around!

This is one of the worst rental car experiences I have ever had, and that’s saying a lot, as my family has rented many cars.
My dad got into a car accident and needed to rent a car that insurance was going to cover, so we went to this location because it was close to the body shop where we dropped off the car to be fixed. When we were getting the car, the staff was already kind of incompetent. First of all, they didn’t know whether we needed to get insurance and tried to get us to buy theirs. That was fine that they didn’t know. What was not fine was the fact that they were annoyed when I called my insurance company to ask. Then, as it pouring rain outside, they asked us to come outside and pick the car. After looking around the parking lot, the guy realized that in fact, they only had one car that would be covered by insurance. Why take us out in the pouring rain for 10 minutes only to realize that there was no choice anyway? And then it took another 20 minutes to draw up the contract. Ugh.
But if that was the only thing that was bad, I would never take the time to write the review. The crazy part that prompted the one star rating happened when we came to return the car. I had to go with my dad in the first place because he is not so good at English — we live in the Bay Area, and so this is common. When my dad came to return the car, he asked the guy behind the desk a question about payment. The guy then proceeded to kick my dad out because he said my dad was being rude. Apparently, my dad had snapped his fingers (which in my culture means nothing) as a fidget while he was looking for the correct words in English and the guy took it as a mortal offense. Insecure much? My dad was so confused and I had to laugh, it was actually kind of funny — I felt like I was in a sitcom. LOL. So, I am giving 1 star for bad customer service. Incompetence coupled with insecurity is a bad combination — give better customer service!

Very nice service. The pick up and drop off service made me choose Enterprise over other rental agencies and it was great. Nice office and very good staff.

Had a great car rental. Zach Rudd took care of me. Was a slight mixup, but he dealt with it and the rental went off without a hitch. Thanks for having a car rental in the local area!

Tried out this location with high expectations due to high Unilocal rating. What a disappointment.
No idea what the Unilocal hype was all about. The manager, Emy, showed no enthusiasm in assisting her customers; she was indifferent at best, with no intention whatsoever to work with customers. Quickly got defensive and inflexible.
What the earlier reviews mentioned about waiving young driver fee (under 25) is not true. They quote «corporate rules» to justify their unwillingness to make customers happy. Well, they have succeeded in that regard — I’ll never come back to this location for car rentals despite its proximity.
Very limited choices of car make/​models. They even count VW Golf as intermediate. What a joke.

very good with customer overall Emmie is very helpful with finding any vehicle for us and her customers. My family was visiting from out of town and she gave us a satisfactory deal.

Wow, best car rental experience ever!
A few weeks back I needed to get my Californian license and had an appointment with the DMV in San Mateo. Everybody at Enterprise was so nice and helpful, and they knew exactly what was needed for renting out a car for taking the test (a letter and all insurances).
When I came back, everybody was awaiting me, eager to know if I passed. I did and got a round of high fives and heartfelt congrats. They offered to drive me to the train station — but I had time and felt like walking so I declined.
I love those guys! Rent your car with them!

Used Enterprise as part of an insurance claim. They came and picked me up from the body shop where I dropped off my car, paperwork was fast, they gave me a brand new car to drive, and I even got to return the to the body shop. They worked directly with the body shop to get the car back, and then called me to say the whole deal was done.
Probably one of the most painless rental car experiences I have ever had! :)