Ducky’s Car Wash

The customer service that I received on Monday was outstanding. I pulled up to the vacuum area then realized that I left my wallet at home. I told the Manager (Marvin) that I needed to leave. He told me to go ahead ad get my car washed and come back later to pay. Thank you Marvin!
I have been coming to Ducky’s for years. If there are any issues with missed dirt, the employees quickly resolve the issue. Many times a supervisor will ask if I was satisfied with the wash.

It doesn’t look like a 2 star Unilocal rating is doing much to slow down business — went this morning for a wash, and the line of cars was backed up. Took about 45 minutes from entering to exiting.
The wash is mediocre — A few spots missed and they didn’t bother cleaning my wheels. I don’t know why I would come back — nevermind, yes i do… those darn groupon deals for the VIP wash sucker me back every time.

If there were more car wash competition in the Burlingame area, this location would quickly go out of business. Expect a long wait due to either insufficient staffing or poor organization. The San Carlos location performs better.

I m not happy with the service I received today.
A bottle cleaner was left in my car wich i pointed out to them, it left a big stain on my passenger seat. I had to ask them to wipe down the windows, wich are still dirty. When you pay more then a $ 100 to have detail work done, this is not the place to get it done.
Outside tire rim are still dirty & also the grill… not a happy customer …
Today (jan.27, 2016) I took my car back so they can clean it properly & now I have scratch marks on the outside of my car & on the inside…

Let me start by saying thanks to you, Mr. Marvin Hernandez (Manager at Ducky’s) as well as Mr. Luis Alberto (Management team member). You are just amazing people and work really hard to meet the customers’ expectations on a daily basis. Your team gets the job done with perfection and are open and flexible to do more if needed. Everyone is very friendly. Eric Gomez is always helpful.
I really enjoy going there to get my car washed and highly recommend it to everyone!
Many thanks,
Mohannad (M.J.) Farajini

If I could give them more than 5 stars I would! My car was filthy. I’m talking rain, mud on carpets, dog hair, paw prints on seats, makeup near my visor (I’m a chick and do my makeup in the car at times) etc… F I L T H Y. The gentleman at the entrance was extremely helpful with his suggestions as to what I should do. He suggested a express interior detail and super wash. It only took 30 minutes and I was completely blown away by how pristine my car looked. It looked brand spanking new! It looked as though I left my car all day and they gave it a complete detail. All for $ 60. I made sure to tip well because I have never been so satisfied with a car wash in my life. I wish I took their names down to give them credit. Thank you so much, Ducky’s! I will definitely continue using your services.

I can’t believe this place actually is open for business, over priced for a bad service. I went in and had to leave in a hurry but when I got out of the car, I noticed the whole back was never touched, water or clean. I can’t believe they let the car get out that way. Beside, this is like a gas station machine wash, nothing special, I paid $ 32.99 for worse service than the car wash by my house for $ 21.99, I will never ever go there again.

I been going to this place for so many years now I am going more and more bacause of Groupon. Never had any problems or issues.
When my car is in the car wash are I love to spend time in the waiting area which is filled with so many books and gifts ideas. This location is close to my home and very convenient

Worst car wash ever
Hood had some marks which were not cleaned
Grill was not cleaned
I had to clean my car again

If there was an option to give negative stars, I would! My Last time ever going to Duckys! After being a customer for the last 3 — 5 years, I have had enough with their customer service especially their douche bag manager, MARVIN!
I just bought my BRAND NEW 2015 Lexus 2 weeks ago and decided to have my BF bring my car to Duckys for a quick car wash as I have always been doing for my Jetta. After the car wash, my BF mistakenly assumed that my car was fine because I have never had a problem with their washes and he has yet to either. I took it home and later came back to my car full of scratches ranging from my driver door down to the handle bars and beyond as well as scratches in the rear passenger door. My car has been untouched since the wash as it was sitting in a garage and I know my BF only went to get the wash and did not go elsewhere.
I call Duckys and spoke with a manger named Marvin. He told me that it probably wasn’t his team’s fault and it was probably mine and I was pinning it on them. REALLY? I was appalled and after getting him to stay on the phone for a bit longer, he demanded I come to see him within the next 30 min or he wouldn’t be able to help me since he was leaving for the day.
I drove fast to see him and he got someone to polish the scratches as he was completely denying the allegations and walking away to help other customers that were staring at the issue. I felt like he was very rude. He got me to drive my ass all the way back down there for him to not even give me the proper attention as an upset customer and my brand new car.
After disguising the scratches with polish, he added the snarky comments of how his customer service was exceptional. MIND YOU, I have been working in customer service for the last 10 years– places included, Nordstrom, Saks and Mercedes Benz. I don’t need a manager from Duckys to school me on good customer service. He should be taking tips from me.
Also, he kept comparing my car to his supposed $ 30,000 car. I AM THE CUSTOMER, I do not care about your car.
During and after the process, I saw him pointing, laughing and talking shit with his employees about me and my car. This issue was so annoying, embarrassing and hurtful. WORST CUSTOMER SERVICE EVER AND FUCK YOU MARVIN!

Drought relief! My «new» car looks good after enduring our endless summer without a wash– until yesterday, that is. Yeah, it’s Eco twice over after that kind of neglect but Ducky’s automated washer still managed to get the thick dust coating completely off. Some spots here and there that needed hand detail were missed, the passenger window on the right rear wasn’t clear where it meets the door seal, and the front grille didn’t completely shine but some weird road tar splashed up on to the fender from the front wheel had been pretty well tended to.
Even better, the Express Seats detailing got some gunk from an ugly food spill off the rear seat and throughout the cabin the «stain removal» action seems fairly potent as the tan fabric interior now looks fresh.
On the business side of things, the order queue guy seemed to be lagging and sagging a bit but he estimated a 45 minute wait to get through the whole process and was accurate to within 5 or 10 minutes. Inside the waiting area, which has a bit of a clean motel lobby feel, the cashier was courteous and smiled a lot. Unfortunately the men’s restroom seemed to ever so slightly follow my, uhm, «casual» cleaning schedule.
Overall, the job was played just as I wanted: getting the exterior up to par while focusing on the interior. And while not really a bonus, I’m happy to report that I still have my short, roof-​mounted flexi-​antena still attached. [Why do I always forget about removing it until the brushless brushes are already whirling all around my ride?!?]
So after a long absence I still find this to be a solid place that offers some style and cleaning options that other new-​comers haven’t matched yet. To me that makes the pricing competitive if not better due to the flexibility. I’ll be back and, hey, maybe even before another 3 months roll by.

Review for their basic car wash–
Raised the price and changed the name of their quick wash option. It used to be called Splash & Dash, now Rise & Run. $ 3 more; standing $ 3 off coupon on Unilocal.Measurably worse service. Spend less than a minute towel drying your car now. So, on balance, unless you’re drawn to roadside tchotchkes from Mericana and diabetes inducing foodstuffs of which they sell a wide variety, do yourself a favor and get a gas station car wash for half the price and twice the convenience.

There are three, count them, three technicians working on my car right now as I sip complimentary Peet’s Coffee in the hot San Mateo sun. The duck prints in place of arrows on the driveway puzzled me for a moment. After recovering I was greeted by two staff who took my order, VIP service, which I bought on groupon for $ 37.99. They also threw in a few complimentary services saving me $ 15. They are pretty flexible, just tell them what you need and they will oblige. The physical plant is a treat too, considering it appears as it looked when it first opened, plausibly in the 1950’s. Come one, come all! Quack quack!

Terrible!
I payed the deluxe wash.
They also steal a few dollars from my car!
Never again!!!

Why bother?
Today was my last visit to Ducky’s. I’ve been a customer for close to 20 years! Today was the nail in the coffin.
When I pulled in, there were maybe 3 cars ahead of me. I was greeted, placed my order and then sat in my car waiting to pull up to the vacuum station. I waited. And I waited. 20 minutes later — because NO cars were being pulled forward into the actual wash — I was able to exit my car and walk towards the cashier. I thought to myself there must be a ton of cars being dried otherwise it made no sense for 3 cars to sit and sit waiting to be put through the car wash.
I was wrong.
There were 3.
I went inside to pay. Looked at the pretty things for sale, smelled a few candles and then wandered back outside. My car wasn’t even through the car wash yet. I sat down and saw it come through. It was carefully parked and waited to be dried for another 20 minutes. Suddenly, there were cars everywhere waiting to be dried and 4 employees there to dry them. 4 people for 12 cars is not a good ratio for success. These poor 4 guys, were moving as quickly as they could but it just wasn’t enough. It was hard to watch.
I ran out of time. My car was boxed in and I had to leave! FINALLY, the car in front of me left. I jumped into my car and drove off. It was never dried or wiped down.
Money wasted: $ 27
Time wasted: 1 hour
I tried to email my complaint to the email address they have posted for such issues. The email bounced back saying the mailbox was full. Shocking…

I’ve been going to this location of Ducky’s for years!.. The last several months… just didn’t impress me to say the least…
1. Unlatch my floor mats and never reconnect them.
2. I stopped having them vacuum my car because they keep dinging my dash with nozzles (this doesn’t occur on my new car. but I still don’t have them vacuum my car)
3. This should be #1 — Streaks on the inside windshield from using dirty rags to wipe them down. OMG this bugs me. You’d think they’d have this down by now…
4. Reset my car seat adjustments just to drive it a few feet. I’ve even found my radio changed to a Spanish radio station… REALLY?
I just think that management and/​or staff no longer have pride in their work. I don’t know what to say.

Terrible car was. Used to be okay but now it’s the worst in the area.
Exterior they do an okay job.
Inside-​forget it. They barely wipe anything down.
I paid extra for rugs to be shampooed and they forgot. I came back, they did do it but they were still dirty.
I bought a package here so this isn’t a one time thing.
There are much better places on the Peninsula.

In the hierarchy of car washes, Ducky’s floats to the top. Their service and staff have always been detailed and professional. I love that I can get either a cheap and quick dash wash or a higher priced more detailed wash depending on my mood (and amount I have on hand).
Don’t forget to check in — you might be able to get a few dollars off your next wash!

I am not very hard to please, all I ask is adequate service. Ducky’s Car Wash goes beyond the great service, they really try hard to make sure that every visit and experience remains consistent.
I have been using Ducky’s Car Wash for quite sometime now. I should check-​in more often with Unilocal so I can take advantage of the $ 3.00 discount.
I am humbled how the staff here works so hard, and they work fast too! They try to get you in and out, but sometimes, weekends can get packed, so just be patient. If that happens, bring your smart phone to keep you occupied, or why not check out their fantastic books and other merchandise to accessorize your vehicle.
I always come here to have my doggy car beautified. It is an old Japanese car, with torn leader in the back seat, usually filled with sands from the beach, and plenty of dog drool stains on the windows and sunroof, and well… a few dog hair of course… just a few! :p
I don’t expect my car to be perfect, but every time they wave that it’s ready, it always comes back specking, squeaky clean.
Luis Alberto was there to supervised his hard working staff, and to make sure that they were on point during my visit. He even asked me to check to make sure that their service was up to my standards, and I gave him my thumbs up! I even got a free «Deluxe Car Wash» for my next visit. How cool is that? Now, that is superior customer service.
Until then, Cheers! :p

Where is the «ZERO» stars button?
I left Ducky’s with a BEAUTIFUL circular scratch the size of a baseball on the hood of my car. The guy had the audacity to say «it was there before». No. No, it wasn’t. He said the hood scoop must have sucked something in, and scratched my hood. In a circular pattern? Over and over and over again? I think NOT.
I filed a report. Got the manager’s card. I hope they fix this because this is not acceptable. Will be taking my business elsewhere.
DO NOT GO TO DUCKY’S.