Valero

I was turned away and yelled at by your store manager on 1000 Broadway Burlingame CA 94 010 today around noon ALL because I wanted to use a Pre Paid Gift card my mom got me. The manager made me feel horrible and didnt even try to help me or try scan my card. He wanted me to go away and said «we only take cash go away.» I am really shocked that Valero has this kind of customer service when a customer tried to use a pre paid VALERO GIFT CARD. Can someone contact me from Valero, I want to tell my story to a customer service representative? Never going back there again.

By sheer coincidence, price just went up to $ 5. :(I happened to see owner at station — he hadn’t seen my review and said that had nothing to do with it, but instead that the water prices went up and he was forced to charge more. It’s still a good deal, not as good a deal, but still a good deal.

To my misfortune, thanks to the perpetual state of 101S and the construction along Burlingame, the car tyre suffered a puncture and the air escaped in seconds. So I was forced to drive to a «safe» location and remain safe.
But I didn’t feel safe after having parked my car at this Valero. The guy (Mr. Valero, with his pants above his waist) in that lil «room» is JUST THE MOST BITTER person I’ve ever come across!
AAA didn’t show up for an entire hour and 17minutes, so this «owner» starts yelling at me and said I’m interrupting his business by parking at his gas station — I was parked all the way to the side! Even a Ford 350 could drive in and out and around! He was just the meanest man, yelling at one and all who drove into the car wash too!
He even laughed because AAA couldn’t really help with the tyre — the rim fused/​jammed so bad that in spite of using a hammer to loosen it, the AAA guy couldn’t really change the flat.
This Mr. Valero yelled. At that point a name had to be dropped — KRON 4. After which he shut up.
I was just too exhausted from this experience, but if I had my quick sense around me — I’d have a inflammatory video of this man laughing at my ordeal.
Do not visit here, for gas, for car wash, or for such moments in life.
Unilocal — you need to begin having a –1 star classification for such people/​businesses.

Avoid this station and save yourself time and money. Bought gas then wanted to use the air. Rude attendant refused to switch it on even though the sign on the air/​water clearly stated that CA law requires the gas station to offer free air & water if gas was purchased. The attendant told me to, «Call the company. It does not belong to station.» Then pointed out the 800 number. That 800 number is for complaining about the gas station not providing free air & water! You bet that’s what I’m going to do next.

Good price for the wash. Rude staff, did not seem to be able to say. «Thank you, good morning» or even smile. Perhaps I got him on a very bad morning. No wait, same thing happened last time I was here hence the review.