Tag Collision & Repair Center

Well I was pleasantly surprised when I found a body shop that was open on Saturday so that’s awesome. I went to the broken yolk on Saturday morning backed up into my fiancé 2016 BMW 550i. I wasn’t as concerned with my vehicle. I felt terrible and freaked out. That car is his baby he just retired from the marines and got this BMW 1 week ago. So I called to find body shops called a few they all didn’t make me feel comfortable until I searched on Unilocal turns out there’s one down the street. I called and spoke with a young lady named Claudia she was able to calm me down and told me what I needed to do. I called our insurance company filed a claim they gave me information so that I could have my vehicle repaired at a USAA approved facility. So now all I have to do is drop my car off. Claudia even offered to set up my rental car rental. She was really helpful and will be going to Tag Collision for our repairs on both vehicles.

Amazing staff! I live far from here but hit something on the highway and ripped off the plastic onset my car. I came in and they were so nice. They took the loose part off, and tied up the bottom for me until I could get back to my usual repair shop. And get this… they did this for no charge! See there ARE good people in this world. I wish I lived closer to them because I would use them for sure.

Thank you tag! Had a minor accident and these guys made my mind at ease! I took the car in on a Monday and it was done by next Tuesday! Awesome job with repair and paint! Very professional staff as well! They even detailed the car on the inside! Wow! Wasn’t expecting that! Great job! Highly recommend !

I highly recommend Tag, Collision and Repair. I had the pleasure of working with Greg, the General Manager, Armando, and Justin. My wife and I had been rear-​ended in our 2015 Acura RDX and the damage was significant. I was weary of the repairs because the vehicle looked irreparable, but I knew Tag had a strong customer satisfaction rate. We chose Tag as our repair center and they worked quickly to diagnose the damage. I was floored when I saw the car after it had been repaired. It was flawless. The vehicle had sustained significant damage to the rear lift gate, sub-​frame, and rear exhaust among many other components. These guys essentially had to rebuild the entire back half of the car and they did an unbelievable job. The car drives the same, if not better than when we drove it off the Acura lot two years ago.
Furthermore, the customer service provided by Armando was fantastic. He kept me in the loop at all times and was very detailed in explaining all of the components that were repaired on the car. I am a very detail oriented person and I wanted this car to be repaired to the same degree of which it was built, given that it was fairly new. Armando and Greg were very transparent in showing me the repair process, tools that they use, and measurements taken to ensure the car is aligned properly. They even offered to give me a tour of the shop to show their commitment to the customers, of which, I took them up on! It was very cool to see they are very open about the repair process and just how much effort they spend to be as transparent as possible.
I’m confident this shop has the right people for any repair job. The Techs, the agents, the front desk, and the General Manager — they were all great. After the repairs were complete, Greg even offered to bring the car back in after a few weeks of driving to ensure we were satisfied with all of the repairs. These guys are raising the bar for auto-​body repair and I trust them inherently.
If you need work done on your car, this shop is the best in San Diego. It’s also very convenient that there is a Hertz representative onsite to make the rental car process a breeze. I’ve been to Caliber, among other places, but this shop cares about the quality they output and most of all, your satisfaction. Greg runs a good operation at Tag and I would recommend them to anyone without hesitation.

I am absolutely blown away by the paint job these guys did on my Lexus IS 250! Absolutely superb match of a color! I highly recommend!

i have been doing business with tag collision for 10 years and they have always gone the extra mile in courtesy and doing more than neccessary on the job they are currenty processing.
i have a 2008 cadillac deville and every time i go in for a problem they take care of it in a timely fashion and always do something extra… wash and polish the car… polish the headlights and update things on the dash and doors. i have recomended tag collision to many of my friends who have been more than pleased with theiir work. they work well with the with insurance copanies and expedidte any problems that arise. i can not be more pleased with the personal attention and service i have received.

Not impressed at all. Went to get an estimate, the girl at the front was so rude and unprofessional she ignored me to talk to her coworker about some personal drama. After i got her attention i sat down to wait. and the manager was yelling at another employee for the whole waiting room to hear. He was so mean to her and talking so rudely to her. Was EMBARRASSING!!! Justin, the man who dealt me with me was very nice. but overall a very bad experience. Very unprofessional.

Justin was very helpful in letting me know that my Honda CRV was totaled in a no-​fault to me rear end auto collision. Because of my injuries I was unable to get in and pick up my personal items. Justin kindly put them in a box. I was reimbursed for some lost items which I thought was fair. The Manager Greg cares about his business and it shows. I appreciate them making things right. Kudos to Justin for all his hard work and timely communication!

Awesome service and great people! They took care of me and my car and were easy to deal with. Will use again if need be!

This place is under new management. Unlike the first time I went to this business, this time I was treated like a valuable customer!!! Greg and his staff are great people and showed genuine concern of my vehicle! Danny worked on my vehicle and did a wonderful job! They are great at what they do! Just recently they detailed my car and shampooed it and they did a phenomenal job!!! Highly recommend their services! Very impressed with their service!!!

I Can’t say enough good things about TAG Collision and the ALL the people who work there. Everyone was very friendly and helpful. I brought my 1994 Lexus SC to TAG after I was in a minor accident and needed a right rear quarter panel, trunk lid and minor bumper repair, and they did an amazing job! But that’s not half the story. After my accident, I took my car to Toyota Carlsbad, because I have AAA, they are a AAA shop, and I thought Toyota would be able to definitely get the parts for my car seeing as it is 21 yrs. old. Well, long story short, Toyota declared my car a Total loss, so AAA offered me a settlement.
I did not want a salvage title on my car, as it only has 68k miles, and is in immaculate condition. I went to 5 other body shops in North County, learned a lot about direct shops and total losses. I finally narrowed it down to 3 shops that were not AAA direct shops, and «work» with AAA to convince them the car could be repaired. Ultimately I chose TAG Collision because of Nick Stoneham the estimator at TAG that was my first contact. He proved to me that he «wanted» to fix my car, and that he would convince AAA they could do the job much cheaper than Toyota Carlsbad, and still guarantee the work for life. Nick got the estimate down, and convinced AAA, to fix my car. If you’ve never been this situation, that is a big deal.
TAG collision said it would take about 18 working days to fix my car, which may seem like a lot, but I would rather they take their time, as most places are all about volume, and just turning cars around. TAG Collision is VERY Conscientious about customer satisfaction. The have an open door policy. Nick took me for a full tour of the entire facility, and I took them up on the open door policy and stopped by a few times unannounced, and each time, they greeted me with a smile, and if Nick wasn’t around another estimator would step up and take me to see my car. I was able to see my car through ever step of the process.
Nick was able to locate a used quarter panel and trunk lid for my car in San Diego (Toyota Carlsbad said there weren’t any used within 350 miles and wanted to charge for a new one), but Nick asked if minded if they tried to fix the quarter panel first, as that would enable them to avoid cutting my car apart… The 94 Lexus quarter panel is connected to the roof. Worst care scenario, we use the used quarter panel. Alfredo, was able to pull that quarter panel back and make it like NEW! I couldn’t believe the work he did.
Nick called me whenever any issue came up. For instance Lexus no longer makes the gold plated emblems, Nick let me know this might be an issue, but he’d come up with something, and keep me informed. Nick had to get Chrome emblems and then have them gold plated. When the gold plating wasn’t done properly Greg the owner contacted the gold plater, and made him re-​do the gold plating. There were a couple of very small fish-​eyes in the clear-​coat when I went to look at the car after painting, and Greg, sent it back to paint to be fixed. No questions no hassles.
When I picked up my car it was detailed, the paint job great, they use Sikkens paint, and provide a life time warranty on all their work.
They had my car for a while, but they did a damn good job of repairing my car, rather than just assembling new parts. I can’t say enough, about everyone there. Greg, the owner, Nick, Alfredo, and everyone else. The ladies at the front were always very nice, and prompt with asking what I needed, and getting someone to help me.
I would recommend them to anyone, and will use them again if I ever need any body work
Thank you everyone at TAG, you guys literally saved my car!

My car was hit and I have Allstate. Allstate recommended Tag and it couldn’t have been a more smooth process. They were on top of the repair, communication and customer service. I hope I never need them again, but if I do, I will be definitely heading back there immediately! Thanks to Wally and his team for everything!

Had a great experience recently at Tag collision. The manager, Gregg went out of his way to make sure be repaired a bad clear coat job from a previous shop. Repainted my hood and grille as well as corrected a few other areas that were fading on my car for no additional cost. I am extremely satisfied with the job and customer service Gregg and the staff provided. Turn around time was quick and the quality of the work was superb. Coming from a car enthusiast that is very picky, that says a lot. I would definitely recommend this shop to family and friends. Thanks guys!

Greg was very informative and helpful when I reached out to him for help. I was referred to Tag Collision by my best friend. My best friend has been in multiple collisions and he told me the best quality work and a great price has been at Tag Collision. I must say, I definitely agree with him! Car was complete at the time that was promised. I even got a nice car wash, wheels all shiny, car is spotless and inside was cleaned as well! I do not wish to ever have to get my car worked on, however, if I do need to, I know my car will be in great hands!

Professional, friendly, and completed repairs on the cars bumper with a quick turnaround time. Was kept updated on the repairs to be made. Thank you, Wally for your excellent customer service!

TAG Collision was recommended to me by a friend after my bumper was damaged in a hit-​and-​run. The service was outstanding. Nick Stoneham, the estimator for my car was helpful, informative and patient. He called me regularly during the process with updates and even located a piece of paperwork needed by my insurance company that was in the glove compartment while the car was in the shop.
I would recommend TAG Collision to anyone who needs repairs. It is a frustrating thing to have a hit-​and-​run and Nick with TAG Collision made it an easy process to get the car looking like new again. The red paint on the new bumper matches perfectly.

I originally took my car to Caliber Collision (awful experience), who added damage to my car that wasn’t a result of the accident to boost the cost of repair. I’m not even 100% convinced the damage didn’t happen on their lot because I have before and after photos.
After reading reviews about Tag I contacted the manager Greg, sending him the estimate from Caliber and asking his honest opinion. He offered to look at the car on his own time and gave me an honest opinion that the car could be fixed for half the amount. There were parts that didn’t need to be replaced — more cosmetic and parts that were in fact NOT damaged at all. Lies from Caliber Collision.
Long story short they were professional, did a top notch job on the car, and Justin who was responsible for the maintenance kept in touch giving us regular updates. It’s rare to find a business these days that cares more about the person than the paycheck. They are honest and reliable. I highly recommend Greg and Justin at Tag Auto Collision.
STAY AWAY FROM CALIBER COLLISION — if you don’t want the heartache.

As my previous experience with Caliber collision place was awful (look up for my review), my CRV Honda was taken to Tag in San Marcos to fix it after Caliber stated that the car was a total loss! My experience with Tag was amazing! Please, if you have to deal with any collision issues, go straight to Tag and avoid Caliber as they would total your car! Tag is an honest place! What a change! Please talk to Greg who went out of his way to get my salvaged car at Caliber! Justin took care of repairing the car, calling to update me on the situation and the car got all fixed up, washed and looked Amazing! I totally recommend Tag to anybody who needs someone on their sides! Ask for Justin who is new in San Marcos and so professional and an amazing guy!
Thank you Tag! You saved my car!

Nice guys — halfway decent service, but not a quality repair in the details.
I took my car here after I was rear ended in a no fault accident. The caliber of repair was a ‘C’. They did a decent job making the car «appear» ok– but I have a car which I detail carefully and have owned since new (Mustang Shelby) The level of fit and finish on the finished product was not up to factory standard. When I went to pick up my vehicle– they basically tossed me the keys and we’re going to leave me with a car full of auto body dust.
When I balked — they did offer to wash it for me. Ok. Good. But when I got in the car — I found several small bolts and pieces in the cup holder. Only later did I realize where these bits and pieces go– as part of the trunk they were repairing. Ok. So they forgot the finishing details.
But the bumper they reinstalled doesn’t hang right and there’s a «finger» width gap between the body and the bumper where prior to the accident this was perfectly flush, and the other side of the bumper fits as it should. So no real attention to detail.
Don’t take your higher end car here, despite what insurance companies want you to do. They only fix Honda Accord level stuff. I will be taking my Shelby elsewhere to have this work re-​done, at my own cost, as these people don’t really seem to care, as it «looks pretty ok.» Not satisfied.

Had a great experience with Tag collision. My car was hit and vandalized and used the shop in conjunction with State Farm. The estimator Mike set me up from the start with confidence it would be done right knowing I was quite the critic. Couldn’t have been happier with the results. Mike went the extra mile and even went so far to have a nick in my 20 inch rim removed that wasn’t even part of the damage. My custom car came out looking great and to top it off they re pinstriped the whole car for uniformity. Top notch to Mike and his guys. They also have a Hertz rental within the building that makes getting a loaner rather painless. thanks guys!
Aaron Clift