H&R Block

I’m not one to write a bad review, but with the experience I had, I had too. If i could they wouldn’t even get 1 star. My bf and myself were walk ins and we wanted our taxes done. My bf had gone to the escondido location last yr off el norte. He had a good experience with no issues. We decided the san marcos branch since we live in San marcos now. Once we got their we were not greeted and waited about 5 to 10 mins and a lady came up and ask what she can do for us. I said we don’t have an appointment but both of us would like our taxes done. At that point the phone rang and she pick it up and was one the phone for 10+ mins. I thought that was really rude instead of putting that customer on hold and taking care us. By this time we were their about 30 mins. Since my bf and I have a kid together but not married I went with one person and my bf went with the lady that walked up to is from the start. Since my bf been to a h & r b4 he was in the system. Let’s just say the guy I was with took over an hour bcuz he kept inputting my bosses name when typing in my info. Once he realized it he had to restart 3 different times. At this point I wasn’t happy. I asked how much will it be to file the guy would say jokes. Mind you I have my toddler that is not happy either bcuz we been here forever. I asked him, about 3 times what it will cost me. Still no answer until he was finished. I was beyound pissed about how much it was. $ 300 with fee’s. He replied and said i guess you dont do your taxes much. I bit my tounge on that one. So taxes were done even though I was upset we left. I had left a review from a survey that was sent to me. A day later I had got a call from the store manager and the office manager. So I called the store manager bavk and basically she was little to no help. She told me to contact the office manager. I asked what’s the point of me calling you back then. She replied and said we want to make you happy. So I called the office manager and she was rude. She wouldn’t let me say a word basically and over talking me. She then proceeded and said since ur taxes are already filed i cant do nothing for you. I then shouted at this point and said why wont you let me talk. And if your not going to help me or try to accommodate me what was the whole point of this conversation. As she is still over talking me. I hung up. It seemed like they wanted to fix the issuse but when it came down to it, not even close. Don’t not come here. They rip you off and service isn’t ass good as you think if an issue comes up. Mind you when I left the 1^st review through email i said I would not like to be contacted and I didn’t even leave a phone # and they still contacted me.

I have always used H&R Block to do my taxes and have always had a good experience. My taxes are pretty simple, they always have me in and out of there in no time. Every person that I have had have been super friendly and they try to help you out as much as possible to get the most money back. The past two years I have gone to Annie at this location and she’s great. I already have my appointment there for next year.