EDCO Waste & Recycling Services

Called and rude lady hung up instead of transferring me. Called back immediately and got hung up on again by yet another rude lady mid-​sentence. Called back AGAIN and finally was helped by Lavarsha who was actually friendly and expressed concern that i was given such bad service and forwarded that to her supervisor. So i’ll give credit only to her.
The first time i called in May, i was told the rate for recycling and 3 cubjc yard bin was $ 171.30 and if i didnt want recycling it would be $ 51.54 less. A very specific discount. When i spoke to Lavarsha just this past Friday, she and her supervisor confirmed that it is $ 171.30 for just the 3 cubic yard bin. No recycling included. I dont know what is with the information circulated there but everyone needs to get on board.
I’ve had even more issues with the local water company Suburban Water believe it or not. I swear dealing with utility companies seem more riddled with bs than the DMV.

Review for commercial service
We purchased a building (currently occupied) so I called ahead of time to find out information on rates etc. The first lady who answered was helpful, but after I hung up I realized I had another question. When I called back, another lady answered. This one was rude and impatient.
Their rates are twice as much as what we’re currently paying with CR&R for the same exact service. Great.

Top-​notch customer service.
I decided to call and confirm the service I initiated online. Muna has been such a wonderful resource from the get-​go.
Not only was she pleasant to speak with — she made sure to let me know about getting refurbished bins if I desired for our new home rental and helped me save some money by putting our service on hold during a long vacation. I’ve had a couple billing questions since, and she has been prompt and insightful with her replies.
I’m a bit surprised I am writing a review for trash and recycling pick-​up… But EDCO deserves kudos for hiring Muna.

EDCO has wonderful staff.
And they now work with schools and local organizations accepting donations for their various causes :)

Giant recycling center that is open to the public for drop-​off of certain items not suitable for your regular trash bins. They will dispose of recyclable construction debris such as plywood, concrete, brick, etc. They charge you by weight with a $ 40 or so minimum. I unloaded about 1,000 lbs worth of crushed brick and concrete and was charged $ 44.
CASH ONLY

My father has had EDCO services for the past 11 years here in Vista and it has been horrible. Every week something is left behind or cans are knocked over. Edco is monopolizing trash services in the county and due to the fact gets away with terrible service. I put no blame on the workers, wether they are lazy or not, because their work is only a reflection of the edco standards. Obviously, the lack of attention to details and lack of proper trash handling is a problem way above the truck crews. Simply because you’re the only competitor, EDCO, doesn’t mean you have to slap your community and customers in the face with terrible, unprofessional, and unacceptable service.

Edco had some dispute with our demolition removal contractor so they came to get their dumpster but dumped it first leaving the debris all over the entry driveway. What kind of company is this?

One of the trash truck driver’s hit my car and smashed the whole back end (No on was in it). The driver was nice enough to come to my door and give us his business card. I called Lisa Tucker the Claims Specialist she took care of everything! She took care of my rental car and all the expenses with it, and she took care of all the body work and mechanical damage cause by the collision. It was so nice to not have to get my insurance company involved. I love this company, they are truly genuine and responsible and are trained to handle crazy situations with the utmost class and integrity.

I need to share with you the horrible customer service experienc I just had with EDCO customer service department. I just called to inquire on my invoice, before I could finish my question the representative completely cuts me of, with not even giving me a second to complete my question. I believe the representative I spoke with today was Christina, I asked her to please let me finish my question but she talked over me and put me on hold with out even asking me first or letting me know she was going to put me on hold. Once the rep got back on the phone with me I had to raise my voice in hopes to finish my question. Again a said to the customer service representative, I’ll I need is for you to please let me complete my question so then I can give you the opportunity to provide me with the answer and with good customer service. The representative finally calmed down, slowed down her speech, let me finish my question, and provided me with a answer. This is not the first time I have called and have been treated like this by one of the customer service representatives. EDCO garbage service has been great but when it comes to your customer service representatives you really need to work on their customer service! Its a huge reflection on the Director of Customer Service if your representative are acting so horrible to your paying customers, especially EDCO being family owned.
*My rating is on the «CUSTOMER SERVICE» not on the trash pick up service.

This review is on the recycling center. They will only pay for CRV items like aluminum cans, bottles or plastic CRV bottles. They will not pay for other recycle items like aluminum, bimetal, steel cans or other PET plastic. If you only have CRV items, its convenient. They will take your other items but not give you money. I’m sure they make money on it though. Otherwise go to Escondido Recycling on 1350 Mission Rd, they will take all scrap metals and plastics and pay you for it.

Awesome customer service! I took my son that is obsessed with trash trucks to the disposal center. The guy that talked to us (I didn’t get his name) was very friendly and showed my son some of the recyclables and told us how they get recycled. My son loved it and we both left very happy!

They are horrible and have the laziest workers ever! If there is anything sticking out of the can or the lid isn’t closed all the way, they will skip your house. We even received a nasty note once about the trash cans being too close to a parked car, thus preventing them from being able to pick up the can. The person who parked there happened to put his car there AFTER I took my cans out, so how I am supposed to prevent that? Yet that results in me having to keep my trash for an extra week because the worker is too lazy to pick up the bins? Unbelievably rude customer service as well. It’s very unfortunate that they monopolize our area. I never had any issues with WM when I lived in another city.

I inherited some really old and beat up trash and recycling bins in my current rental and couldn’t wheel either by myself to the curb. I emailed EDCO due to my busy schedule and I was surprised the next day with a prompt email message that new containers would be delivered the following week. And the best part the containers are smaller, in brand new condition and easy to roll out. Thank you

I had a frustrating experience with EDCO Waste and Recycling Service out of San Marcos, CA where I rented a dumpster and had some issues with it. After getting the chance to speak to their Customer Care team I was very impressed with the prompt response I received and the level of care they provided. Things can get dirty when you deal with as much trash as EDCO does, but they cleaned up my situation in no time and have made me a fan. Thanks in particular to Chistine Spielmaker!