AT&T

This AT&T location in the Las Posas Shopping Center is pretty sweet and offers no fuss or hassle. and gets you in and out. I’ve been here twice and it’s similar to the Mira Mesa location with a modern and clean look. The workers that have helped me here are efficient from adding and/​or removing lines, and purchasing a new iPhone 6. I was also browsing and curious about switching back to droid because I miss my «widgets» lol and a sliding keyboard (I’ve had a 5S for 2 years and used to be anti-​iPhone). and was taking a look at the Blackberry Priv which was sleek and really nice with the sliding lower keyboard and the worker did not push me whatsoever because I was just browsing and told him I’m still content with my 5S. They also offer a discount depending on which companies you work for which is sweet and a relationship with DirectTV. Overall, this store has great workers who give you their fair and honest opinion :)

I feel like I was scammed by the sales people here. I went in to get my son a phone and we came out with a phone and a tablet for a «discount». What we were not told us that the tablet came with a two year service agreement. By the time my first bill came and I noticed the additional charges, the product was outside of the return period.
I went into the store not knowing that the return period had lapsed. Long wait time (over 45 minutes) to speak to a representative while the manager ate lunch with some friends just outside. Once the manager finished his lunch and came over to assist, I was told that there was nothing he could do. I informed the manager that his sales associate had not informed me of all of the costs associated with the tablet. The manager explained that he had trained his staff personally and therefore he knew that I was presented with all of the required information.
The staff was rude including the manager and they refused to help with the situation. They definitely had a customer is wrong attitude. I called ATT when I got home and ended up with a monthly discount to offset the monthly cost of the tablet but still could not get out of the 2 year agreement. I may try the Better Business Bureau and see where that gets me.
Bottom line, I would avoid coming to this store if at all possible. Lousy service under lousy management.

What a long day. Went in for my iPhone. Battery wouldn’t charge. Just needed to know if it could be fixed or called for a new phone. The store couldn’t do anything now and the sales manager John sent me to the Apple Store. He gave me the address and said it was next to the Westfield mall in Carlsbad. After 40 minutes of driving laps around the mall and its immediate area I went to the att store at that mall. They were nice and printed me directions. Come to find out the Apple Store is located at the forum in Carlsbad which is 6 miles away from the mall. The Apple Store ended up being a bad suggestion in itself as I was well out of warranty even with apple care. I wish he would have taken a second to check my account before running me out the door to Carlsbad. 3 hours later I am back at the store buying a phone from Christy who was more than helpful. Expected a lot more from the sales manager

I came into this store on 4÷11÷15 to purchase a new phone. Purchased the new iPhone 6 16gb (649.99) and the «Moshi» case ($ 45.00) came highly recommended as well as a glass protector ($ 32.50). Employee «Jim C» sold me the items and informed me that the store warranty for the accessories was 60 days.
When I got home I realized the glass protector had a slight chip missing out of the side. I was working nights at the time and did not have the time available to return the next day. A slight drop of the phone, less than a foot onto carpet, and the glass protector cracked right along where the chip was.
About a month after purchase of the phone and aforementioned items, the phone case siding started to loosen and separate from the hard case of the protector. Now almost two months after purchase, the phone case siding is basically falling apart.
I returned to the AT&T store, less than 60 days later, today (6÷3÷15) at about 330pm. I was informed by an employee, I didn’t catch their name, that the store warrantied accessories for a year and he would exchange the items. Great! He pulled up my receipt and then told me that my receipt only had record of the iPhone purchase, and two glass protectors, but no «Moshi» case. I replied it was a mistake and that what seemed to have happened, and makes more sense, is that a phone was purchased, with a phone case, and glass protector. Employee consulted with his manager and I was informed that they would not exchange my case as I did not have a proper record of purchase of it and that I had to exchange my glass protector through the manufacturer.
I am extremely disappointed with the service here all of their statements seemed inconsistent and geared towards making a buck at the expense of their customer. My impression is that once this store sets the hook, nickel and dimes you for accessories they «highly recommend», and a purchase is made, they want nothing more to do with you other than say «sorry». I think it’s outrageous that they would not exchange my phone case over a $ 15.00 receipt error, on an almost $ 800.00 purchase. I even offered to pay the difference of the receipt error.
In situations like this, «I’m sorry» doesn’t cut it. This whole situation stinks of shortcuts and poor customer service. If this is the type of service I can expect from AT&T, the sprint commercials that claim to pay off your current service plan to switch to theirs (with unlimited data!) is now looking more appealing.
Save your money for another store, if not another service entirely, or else all you’ll get is an earful of: «I’m sorry» we already have your money, go away.

So rude. I hate this store. The people here never want to help customers and would let them wait for 20 – 30 mins while they are doing absolutely nothing. Don’t waste your time here

I went to the AT&T store in San Marco’s Ashley and Christy where fantastic. I had a great experience having them help me to be able to take my old phone to get on my new information on my new phone and get apps that on my phone and I actually typed in all my passwords correctly and it was a fun experience they got to come to the ATT AT&T and look for Christie and Ashley in Sam Marcos.

I came in recently to replace my broken Mophie case. I was immediately greeted by Zenaida & Emmy, who were both VERY sweet and directed me to representative Ashley. She was very helpful and let me know there was a warranty and I would leave with one for free. She was very efficient and handled my issue very quickly. The managers Matt & Austen were also very nice and came to over to introduce themselves. If I’m ever in the area, I will be back to this location.

I was offered Uverse & internet a my address thru email, and a variety of different mail letters and flyers.
After calling and agreeing to service. Come to find out, the total bandwidth was not able to be delivered to my house. Ok, rep said he rather not set me up at that time. Cool, thanks for the heads up!
I wanted to change from cox, prices to high. So I went into At&t store.
1 star due to store employees trying to sign me up after I told him the convo I had with the sales rep over the phone. Christain assured me they wouldn’t list the capacity without being fully tested. I asked if they could find out before any offers were given. But him and his manager proceed to sell me on how great Uverse is.
Long story short… I walked out with no service. The most they could get me in my area is internet. Please listen to your customers, before you go all robot on us!

It’s so weird that I am writing a review for att but I had to after the amazing service we received yesterday by Ashley! It had been days of talking to numerous employees at numerous locations both over the phone and in person without being able to get a single solution ! Att messed up my account and it literally felt like a battle to get it fixed I’m so glad Ashley took care of us last night because she was so well informed, actually told us everything we needed to know, helped us with everything we needed to do, and restored my faith in the company. I’m pretty sure Ashley is what att hopes all their employees could be! So if you feel that you haven’t gotten good service and are tired of not being helped (with fixing something that is not your fault of course don’t be crazy) stop by this att not all of their employees are jerks. Thanks Ashley!

This is the closest store to me and i have probably been here 4 or 5 times and everytime i have to wait at least 30 minutes even if im next in queue. They were quick to switch me to their family share plan without telling me that i wouldblose my upgrade benefits when i renew 2 year contracts to get the best phone deal so i would either have to pay full price or do monthly payments on a phone, either way i would need to pay nearly $ 500 for a phone instead of free or $ 100…had to call at&t service line and spent probably 2 hours with them to revert to my old family plan… a huge waste of time if they told me to begin with

I love the store great service so personable if you do go in with any questions or wanting new service go see ASHLEY she’s awesome been there for years knows her stuff didn’t feel like I was being sold something I didn’t need she even calls to see if everything is ok with my services … A+

really needed to get a new phone because my phone must’ve had a broken antenna or something since it wouldn’t register txts or calls until i would reset my phone (after noticing that i couldn’t send outgoing txts or calls). smh i was really hoping to avoid another phone purchase for another year or so.
anyway, stopped in to check out the new iPhone 6 (#theReturn). haven’t had an iPhone since the FIRST iPhone came out in ’07. unfortunately they were out of stock, and the representative that helped me said i couldn’t use my upgrade on a new iPhone from the Apple store etc., and advised me to put in my order for a new iPhone to be delivered in 2 wks… of course when i got home i called a nearby Apple store to verify what she said since i needed a new phone TODAY and not IN 2 – 3 WEEKS.
** turns out that purchasing an iPhone from an Apple store WOULD allow me to take advantage of my «next up» upgrade and avoid paying full retail price/​signing up for another 2yr contract **
shame on the AT&T store rep… got my new phone THAT DAY instead of having to use my broken phone for another 2 weeks and pray it would be delivered before my vacation at the end of the month.
moral of the story: always verify.
–civilities.

I had really good customer service at this location everyone was really nice to me and my family and helpful in picking phones and new services. The location in vista near vista village was not good like this at all!

(8 months ago)
Came in to upgrade my son’s older iPhone to newer iPhone and was up-​sold a uVerse package that was supposed to save me money on my cable tv and internet.
I should have noticed something was wrong when the rep said sign here and it said it would cost me $ 30-​$ 40 more than I was currently paying. But the rep said, he apologized but that his printer or something was not working but that I would see the savings in my next invoice and every month thereafter.
Nope, not true. Now I’m stuck paying more on my monthly internet and cable bill, and it’s slower than my original cable internet I had with cox. I guess that’s what I get for being a trusting person.
(Present time)
I was scheduled to move into a newer, bigger place and needed to transfer my service. When I called AT&T’s customer support, they said I could not set up my account at the new place as their records indicate there was an an existing AT&T account. I advised them that I would send what ever they needed so I can prove I would be taking possession of new place soon.
Long story short, I moved into new place but no internet or TV for weeks. In the mean time, I’m still paying my account and AT&T is still charging for 2 (mine and who ever lived here before)
I’ve had AT&T for many many years, but it seems as AT&T has gotten too big for me. I no longer can trust a company that hires shady sales people and treat long time customers this way.
I will be definitely be looking for a new cable company as soon as my contract is up and I will start shopping around for a new cell phone carrier.
Good bye AT&T.

I was the first customer on the waiting line according to the tv. The guy said 20 minutes. It took us 2 hours to finally get a workers help.

Christy is the best rep at the Las Posas in San Marcos location! Every time I go into AT&T I ask for her because she always helps me with my plan when I have any questions without any attitude and is super friendly. She truly cares about my AT&T experience. I’ve added all of my 4 lines under her and she helped me find the best deals for each one at those times. I’ve been to other AT&T stores but the service provided by her at this location is the best.

My husband and I came in to straighten out a complex problem with our iphones/​ipad. Long story short, Hugo and Emmelyne went out of their way to help and straighten out our problems. Great customer service, unlike the poor service we received at the Vista store.

The last two incidences with AT&T has left me needing a cocktail…

I’ve came in to ask questions and the past and accompany others as they upgraded their phones. For the most part, the customer service doesn’t wow me. Some employees seem like they don’t want to be there and they look at me as I were stupid when I ask questions. The managers though are super friendly and like to check up on customers.
Will only come to any AT&T store if super necessary.

I only frequent this place if I need something; otherwise, I do my business online or via telephone.
I was greeted by the friendly staff. I came in looking for a particular product. The staff indicated that they didn’t care the item I was searching for and I requested whether she was able to look the item up to see if the product existed.
Unfortunately, it doesn’t exist, but it exists on Amazon where I got my item from.
Very disappointed that they used to carry the product for my 3Gs and not for my 4s.