Hampton Inn & Suites San Luis Obispo

I arranged to have my daughter and her friends stay here for one night on their post high school graduation trip. Made the reservation months ago. Got the confirmation, read it as I always do, nothing special on it, move on with life.
daughter goes to check in and they go to the room. Front desk, Stephanie, calls and tells her to come to the front desk. Tells them to leave. She is rude and unprofessional. Daughter calls me, I call the hotel. Talk to Stephanie. Rude from the start. Apparently, they have a policy where that every party must have someone over the age of 21. Stephanie very rudely tells me «if you had bothered to read the confirmation, you would have seen the policy.» I read the confirmation. It says nothing. I checked the website. Nothing, until you read the fine print on a hidden page.
Call Hilton Honors because now I have 3 stranded girls in a parking lot 8 hours from home at 9 pm. Nobody at the Hampton offered to help them make other arrangements. Stephanie told them to leave again, while they were leaving. Talk to customer service who tells me this is a new policy. They talk to Stephanie as well. They Tell me she was rude to them as well.
Get my daughter a room at a hotel 10 minutes away.
Having policies is fine. Happy to follow them. Disclose them. Particularly when the policy you want to enforce is, apparently, new and different than every other property. Put them in confirmations. And there is no reason to be rude and unprofessional. You are there to help guests, not make them feel stupid or less than. Stephanie needs to be fired. Or at least trained. She has no customer service skills at all.

We stayed at this Hampton Inn at the last minute due to a change in plans during our trip. Easy drive to head over to Morro Bay. The room was nice and it was quiet. The beds were quite comfy as well. The only complaint I have about the room is that the bathroom door opened out and didn’t stay open. We had to use a bag (which then blocked the main door and light switch) to keep it open. The bathroom was spacious and the blow dryer worked great. The breakfast was nice — waffle maker, yogurt, egg/​cheese omelettes, sausage, juices, coffees, cereals, oatmeal and more. Plenty of room to sit.
I would highly recommend staying here.

A clean, comfortable, serviceable stay. Yummy, generous breakfast, nice big room with couch, friendly staff, spotless bathroom, restful sleep. What more can you ask from a Hampton Inn?

Great newer hotel in San Luis. I was here for a brief work conference and happy with my overnight stay here. Clean lobby,
free wifi, free coffee and tea in the lobby, free breakfast, free cookies in the afternoon and very clean room. The bed sheets, comforter and pillows were really new. Neutrogena toiletries, which is always a plus.
The only bad thing is my bathroom door never stayed open — it always closed automatically which was annoying. Otherwise, great amenities for the price! Definitely more than a «3-​star» hotel.

This hotel has the rudest employees ever especially RICK OGG the General Manager. He should consider a new career he and his staff have NO customer service skills. Stayed here for 2 nights after the first night when we returned to our room the beds were not made. I called the front desk and she said that the bed were not made because we left personal items on it. We left our daughters baby blanket and pillow which we always do at hotels. We are diamond Hilton Honors members and we stay at Hilton hotels all over the world and we have never not had our beds made because we left a blanket and pillow on it. When I discussed this situation with Rick he said that it is Hilton policy not to touch any personal belongings and I asked him even a pillow and blanket left on the bed he said YES. When I asked why we have not had this issue with past stays at Hilton hotels he said they violated the policy and should have never made the beds. Rick’s tone was so rude and he didn’t even offer to rectify the situation he just said there is nothing he can do because his cleaning staff was off for the day.

Stayed at this location from February 24^th– 26^th, on a bussiness trip. This was the worst experience ever! Upon arrival the receptionist at the front desk Debbie, had to be the rudest front desk clerk I ever encountered, until I met her manager Rick OGG, who identified himself as the owner of the hotel. I was charged twice for my room. Watch your card people. They left the previous visitors food in the refrigerator! Nasty! So much to be said about this experience and just way too much to post but I will say this!!! I will never stay there again!!! Rude, Rude & Rude.

Loved this hotel. Of course you might hear some freeway noise. It’s right next to the freeway (!!!) but it is not bad. VERY CLEAN rooms which is super important. Very very friendly staff. Thank you Hampton, I will stay here again and recommend!!!

Extremely disappointed in the way my in-​laws were treated. First, the hotel couldn’t find their reservation they had made months in advance so they had to wait for a room (after they traveled over 200 miles the day after Thanksgiving) then once they got a room the smell of bleach was way, way too strong to stand… they tried another room and had the same horrible smell and were told there were no other rooms for them. They ended up leaving to stay down the street but were STILL CHARGED (about $ 230) for that Friday night. We will definitely be keeping people away from them.

Well lets say Im pushing it on the 1 star. The one star is for the guy who was actually pretty darn funny at the front desk… and actually made my night because he was comedy…
The hotel… looks wise its pretty clean inside and out. But dont stay on the 2^nd floor it smells like bad sewer. .or septic tank. or even out house. Gross. the smell would not go away. I would never spend 223 $ a night at a Hampton Inn. This place is far from that quality. 100 $ maybe. They do have a decent breakfast and it is right off freeway

Clean, nice staff, new, convenient location, surprisingly pretty to look at considering it is a Hampton Inn with stone work on the building… perhaps it was my dreadful stay/​ripoff of the century at the Fess Parker’s DoubleTree Resort in Santa Barbara the two nights prior, but I was REALLY impressed with this place… and all for $ 120 a night.

In trying to come up with things to talk about with this Hampton Inn location, the best is probably inoffensive and unmemorable. Perhaps that’s exactly what you expect when you choose a Hampton Inn. The hotel feels new and both the lobby and rooms are clean. Rooms are large, front desk staff is friendly, breakfasts are complimentary, parking is plentiful and free.
I had no issues with the rooms themselves other than road noise — the hotel is located right off the freeway — but still somehow terrible cell signal with both Verizon and AT&T. The Hilton HHonors Wi-​Fi was speedy enough to stream Netflix and the in-​room TV has DirecTV.
The fitness center is located right next to the indoor pool, which results in kind of a humid, chlorinated workout environment that I didn’t really like but the room is otherwise well equipped. Treadmills, an elliptical, a rack of dumbbells, a weight machine, and medicine balls. Also, the space is reasonably big, which is nice.
It’s next to the freeway, which you’d think would be a big plus, but the entire Los Osos Valley Blvd exit seems to be in the midst of a major construction project (Aug 2015) so be prepared for some traffic issues. The Los Osos offramp from 101 in both directions was backed up pretty badly every evening. It would be worth staying in Downtown for dinner and libations. If you already managed to get to the hotel, there’s a shopping center with a Whole Foods just down the street — maybe a 2 minute drive away — which is very convenient.

Arrived at this hotel in the early evening after driving all day and was just looking forward to relaxing before dinner. Upon arrival, we were not greeted and had to get the hotel clerk’s attention to check us. Immediately, she was unfriendly, but since I don’t usually have to interact with them too much, I wasn’t concerned.
We went up to the room which was stuffy, but clean and up to typical Hampton Inn standards. As I was using the bathroom, my companion was attempting to get the A/​C to work but the room was getting hotter and the unit was blowing hot air, so I called down to the front desk. The same woman answered and assumed we were incompetent at working an AC unit. I assured her that it was on cool and blowing very hot air and her response was «Well, can’t you turn it off???». Umm… Yeah, I could, if I wanted to sleep in a sweltering room. She then came up to the room and confirmed that we were working it properly (which we were). We asked to be moved to another room and she got more aggravated and asked if we had used the bathroom yet. Because she would have to clean it if she moved us. Seriously??? That’s not my problem, and it’s not as if you could rent the room back out with a broken A/​C.
After resistance on her part, we agreed to go out to dinner and, if the room was still hot when we got back, she agreed to move us. After a very pleasant dinner, we returned a couple hours later and our door was wide open with the lovely clerk inside and a repair woman fixing the A/​C. We were informed they were replacing the whole unit and would be done in about 10 – 15 minutes. The Clerk asked if we still wanted to change rooms, which we declined providing the new AC works, and she left.
Chatting with the lady replacing the A/​C (who was very friendly and should give lessons to the front desk staff) we learned that she had been called back into work to fix it because the hotel was overbooked, so they had no rooms to move us to. Also, it seems that they had just received the new A/​C unit in that day, so I’m not sure if they knew the A/​C needed replaced or what.
Overall, this is my most disappointing stay at a Hampton’s due to the rudeness of the staff.
1 star for the clean room and 1 for the repair woman for saving our night.

Pros:
–right off the freeway
–clean, stylish hotel
–nice rooms and bathrooms
–comfy beds, lots of pillows (not firm)
–good breakfast (goes quick if the hotel is busy)
–lots of parking
Cons:
–could hear the freeway traffic from our room
–pillows are very fluffy, no firm choices
Overall a great hotel. Would stay here again.

GREED is the best way to summarize this hotel. I have stayed here several times over the past year as my daughter is a freshman at SLO and have generally enjoyed the hotel. Overall clean and decent for what it is although some minor setbacks but nothing to write about until this past weekend. Typically I have paid between $ 99-​$ 130 per room, however, this past graduation weekend they raised the rates to over $ 350 per night. PURE AND SIMPLE GREED AND PRICE GOUGING. There are many families that are putting their children though college and this type of GREED sickens me. They could have easily taken their rate to $ 200/​night but NO, they needed to raise it over 300%.

So, our room door didn’t lock properly, we asked for it to be fixed. The remote control stopped working in the evening. The breakfast is horrendous. They should fire who ever is in charge of it. The oatmeal was cold and seemed like glue, you couldn’t get it out of the ladel, nasty eggs, fruit that might as well have been thrown away. As I was checking out I mentioned this to the manager who had stepped out. The desk clerk didn’t seem to care about our two other issues so why would the manager care about a horrendous breakfast that wasn’t up to Hampton INN quality. I wouldn’t choose this facility to stay at for these reasons.

Great rooms, great service, great hotel. I love the Hampton Inn product and this hotel is one of the best. On the way to and from SF I like staying here. One of the best Hampton’s in California.

As a Pasadena native, I’ve seen my fair share of Rose Parades, and, until such time as my kids are of age to make me camp out on the route with them, our New Years plans will involve putting the 91 107 in the rear view mirror and going somewhere else.
This year, Mrs. Picante del Monte and I took four kids, ages 15, 6, 2, and 1 to SLO, and stayed at this hotel. In college, a few friends of mine lived right down the street on Los Osos, so it was familiar stomping grounds.
I was pleasantly surprised at:
— the cordial demeanor of the young woman at the desk who checked us in, warts and all
— the cleanliness of the double queen room with a fridge, wifi, and cable TV.
— the ease of access to an HDMI port on the tv to plug in a Chromebook for Netflix
— a decent «free breakfast»
SLO is one of those places where you make your own fun, especially with kids. Whether we drove up the coast to check out the elephant seals, hiked around Montaña del Oro, collected sand dollars on the strand, stuck gum in bubblegum alley, or pigged out on Greek food, it was nice to have a clean and relatively quiet hotel to which we could return.
The pool was smallish, but the hot tub jets worked well. Several families converged on the pool around 8 pm, so the herd of kids (I contributed to this, btw) kept the place youthful.
Free cookies, coffee and hot cocoa in the lobby is always a nice touch.
Overall, this is a cheap getaway for a weekend or so. Considering a cheesy no-​tell motel is only 40 bucks cheaper (and ironically 40% more likely to harbor bedbugs) this place is a no brainer.

I have no complaints from the two times I have come to stay here for the weekend. The location is conveniently right off the 101 fwy, and a 5 minute drive to downtown SLO. When we arrive the staff is ready to greet us, friendly, accommodating and has us checked in quickly so we can go relax after a long drive. The hotel and surrounding area is quiet; traffic isn’t a concern; no train tracks close by; no construction happening near the hotel.
In my experiences here the room has been clean in all areas, and everything in the room functioned as expected. I particularly enjoyed that the room has DirecTV and reacts as quickly as my TV at home. It’s frustrating when you travel often to find how many hotel TVs don’t have a guide option, and it takes nearly 5 seconds each time you want to change a channel.

Clean lobby, clean exercise room, clean hallways, clean rooms.
Very friendly front desk staff, not so friendly breakfast service.
Location is very convenient — right off the freeway, across from the gas station, two minute walk across the parking lot to Margie’s Diner.
I’ve been here on several occasions and each time I’ve come, I’ve been nothing but happy and taken care of.
Rooms are spacious and always clean. Bathrooms are also clean and the toiletries are nice.
Bed is firm but the pillows are a bit softer than I’d like, though that’s not to say they’re not comfortable if you like to sleep on your stomach.
Room has fridge but no microwave. Tea/​Coffee station in-​room but also all-​day tea/​coffee/​hot chocolate/​cider in the lobby.
Breakfast is complimentary but keep in mind that you get what you (don’t) pay for.
Pantry is expensive but that’s expected. They have a fun selection of «food,» snacks, drinks, desserts, and sundries.
I look forward to staying here every time I ride up north to Monterey. After 270 miles of freeway, stopping here for the night before continuing up through Big Sur is something I very much anticipate.

Really enjoyed this hotel. When I saw that it was right off the freeway, I’ll admit that I was weary. What a pleasant surprise though — it was very clean, seemed brand new, the staff was nice and the location was only a couple exits from the cute downtown SLO. The breakfast was enjoyable, as they had many options and it was nice to be around all the other vacationers.
Definitely recommended and would stay here if and when I’m in the area again :)