Sunway Floors Inc

The customer service in this place is terrible. i walked in the lady working in the front acted like i was disturbing her. I honestly felt like they wanted me to leave… so I did. I wont be back and wouldn’t recommend you spend your money here.

The unhelpful service staff were hostile and short with me at ordering… then downright angry at pickup when I was doublechecking the inventory. good thing I did because they were missing an item… upon attempting installations of cabinets I discovered the edges and doors were off alignment… very shoddy workmanship and dissapointing experience all around.
Go anywhere else for better.

I work for a contractor and walked into Sunway one afternoon looking for pricing on cabinetry. I was greeted and I was interested in their Shaker Maple finish and I asked for prices. I was told «we only do quotes after you give us dimensions, we do not have price list». Since I am an estimator, I don’t need to waste time having them do quotes for me, I need the prices per unit, and the dimensions, and I work that all up on my own accord. I asked again and said ‚” that does not work for me, I need a price list,” and I was flat denied. There was no give, there was no explaining, just flat no! Well in my realm of construction you don’t say no to money, EVER. So I walked out and went to two competitors, Uni-​tile & marble, and Pacific Flooring, both gladly gave me price lists and were more than happy to do so, they even had them printed already for customers. I am now going to spend my $ 14,000 budget on cabinets at these two places, and every year my company does 10k-​20k worth of cabinet purchasing alone, so Sunway, I suggest you start saying «yes», contractors, after all, should be given preferential treatment because we come back numerous times, that couple that you are concentrating on designing their kitchen is only going to be there ONCE. And I hope this doesn’t come across as racist, but I think there are some cultural differences that also are to blame with the staff. I rated with one star because they didn’t even give me the chance to be a customer. Suggestion to staff, «When in Rome, do as the Romans».

Regrets and poor customer service fills this place! We bought both lamented floors and brazilian cherry hardwoord which amounted to over $ 5k.
The lamented floor they sold us was defective. The reason is because when you piece it together the edges are rough\rugged and not even. You can run your hand over the edges and there are bumps! The sample they had on display was only for one piece. We opened only ONE box, and noticed the unevenness right away as we put them together. They wouldn’t refund us for the opened box even though they later admitted the floors were defective. They did refund us for the unopened boxes. Also, they would not pick up the boxes from our home and we had to haul it back. The store tried to persuade us not to return it and told us to walk over them so the unevenness would disappear. Hilarious! We went to another place to purchase lamented floors and no issues at all! Period.
A week later my contractor goes back to purchase bull nose for the brazilian cherry. She claims they are out of stock and try to force us to purchase another one by paying $ 50 that is a different color. This is BS. How can they not have the bull nose in stock when she told us earlier we can purchase the bull nose anytime. Also, we tried to return 3 brazilian cherry boxes but she refused citing that the ends were opened. Well, we had to acclimate the hardwood floors to our place and the pieces were never touched.
Btw, I never received an apology for the lamented floor problem. Buyer beware!

Inexpensive flooring great for rental units. Location is off the beaten path and not exactly the most attractive show room.
Phone number with Google search is incorrectly listed and NO ONE answered when my wife and I called multiple times.
Correct number to call is 510−351−8803.