Sears Outlet

I came in tonight (Friday, Jan 29) looking for an elliptical machine. I had found one that was sitting in the box with no image, just a price tag on top of its box so I had asked the employee that was working if she could pull up an image and give me some specifications about the elliptical. This employee was not informative at all. She went on the desk top and showed me an image of what the machine looked like and didn’t tell me anything else. She literally told me «I don’t know» when I asked questions about the machine. She put no effort into trying to tell me anything about the elliptical. I get that she probably did not know much herself but she could have looked at the web page that she was on to see if she could learn a bit more information. I had asked her if the elliptical was new or if it was refurbished and she replied with, «well it’s in the box so it’s obviously new,» so I took her word on it. (Btw, it wasn’t new because when I had gotten home, the bottom of the box had said «refurbished») I decided to buy the elliptical anyway because it was the right price that I was looking for. I then proceeded to go to pick up where I rang the bell for assistance and this dude comes up and said in a very rude manner, «what do you need?» And I told him I was given instructions to come pick up my elliptical and he rudely replied, «well when did you buy it?» Anyways, to sum it up, my experience here sucked. For the sales woman, I know she works on commission so she could have at least tried a little more and the man at the pick up could have been a bit more polite. Bottom line, people here hate their jobs and it shows on their faces. I didn’t want to make her job any more difficult by being a bitch so I let it slide but as someone who is contributing to your pay check, come on. You’re here to work, do your damn job.

Just a quick update…
After dealing with Sears for almost two months, we were finally refunded our money. First it was computer problems. Then there was a succession of managers. Then back to computer problems. Then they lost our paperwork. YOU HAVE GOT TO BE KIDDING ME!!!
Seriously, we kept waiting for Ashton Kutcher to jump out a bush or something and tell us that we’ve been punked.
Come on Sears!!! You seriously have to do better than this!!!
Take it from us… DONOTGOTHERE!!!

Horrible customer service. Horrible delivery services. Will never do business with again!
Had already ordered a fridge from another location and had the order cancelled on me and fridge sold to someone else without them telling me. Ordered a similar fridge from this location. Was told it would be delivered the following Wednesday. Told them delivery is to a business so any day, 8AM to 6PM, and somebody will be around to receive delivery. Came back from trip and fridge had not been delivered. Called again. Requested through online call center and store that manager be notified of the issues with this order and was told in both instances that this would happen. Was told delivery to my area was Wednesdays only so they rescheduled. I never got a confirmation call so Wednesday morning I call the delivery company and they say they were never notified. Finally, I get them notified and delivery is scheduled for a week later. I get confirmation that the fridge is still waiting for delivery. I get a delivery window confirmed. Delivery window passes. I’m told it will arrive in 10 – 15 minutes. An hour later I call back and am told that the store never put the fridge on the truck so there is nothing to deliver. I call the store directly and provide my information and receive no call back. I couldn’t make up a worse scenario for poor customer service.

1÷3÷16 Order Placed Online for inventory from this store. ORDER CANCELED due to being Out Of Stock
¼/​16 NEW ORDER placed and not contacted for 7 DAYS before I tried calling them. C’MON, not even 7 days to contact me on a delivery date!!!
1÷9÷16 Call Sears corporate and get bounced around 3 different times before someone finally points me in the right direction and tells me to call the san leandro store directly.
I called the store 5 times. 1^st time someone connected me to a BLACK HOLE of waiting for over 20 minutes. Nobody picked up.
Every time I call, I keep getting hung up on. SEARS CORPORATE VIA THE PHONE WILL SEND YOU IN CIRCLES!
ALL I WANT IS MY MONEY BACK — JUST CANCEL MY ORDER PLEASE!!!
HEED THE WARNING STAY AWAY.

I feel like I am beating a dying horse because how long is Sears going to be in business anymore.
I have purchased before but help in the store is sparce which is to be expected. I picked out a decent deal on a mattress and had it delivered. They missed the delivery window and I asked to return it. Crickets. 7 calls of 20 plus minutes. Three promises it would be reversed on my card.
Finally I contested the charge and won. a
I do appreciate a good deal but will not be going back anytime soon. I’d rather pay retail.

Really really is the worst place to buy anything, f**** that place, returning my damn fridge that they didnt give me the inside racks, try to asked them to replace it or something but their stupid store manager couldnt find anything or even do anything about, returning that damn fridge now and they better return the damn shipping fee too, sears outlet sucks hope they go bankrupt them cheap bastards.
p.s Don’t even bother calling this dumb SCAM store, they don’t answer your phone call at all, you can call 100 times and no one will ever pick up, I have never heard of a place that they will never pick up their phone during working hours…

I purchased a Samsung refrigerator from Sears Outlet site online on December 14^th, 2015. The fridge was listed at the San Leandro store as new and in the box. Delivery estimate said it would reach my home before December 24^th. I bought it via PayPal on 12÷14÷15 and my account was charged the same day. After the purchase, the confirmation email said the fridge wasn’t new, as listed, but actually refurbished with scratches and dents. I immediately called to complain about the discrepancy. After scoffing at me for even thinking any item from Sears Outlet wasn’t reconditioned, the representative said they would have the local warehouse manager take a picture of the fridge when it arrived and email it to me and if I still wanted it, they would discount it further. I agreed.
I heard nothing further. December 24^th came and went and no call or delivery. My family and children are still without a fridge. I called back five times. They couldn’t find tracking information. Finally, I found out the fridge NEVER LEFT THEIR WAREHOUSE. After hours of calls and THREE consecutive callback promises broken by Sears Outlet customer service supervisors, I was infuriated.
I called again on 12÷28÷15. I DEMANDED to speak to a supervisor and stayed on hold for nearly 45 minutes before I spoke to an Evan F. She promised me a refund of $ 150 for the new versus reconditioned discrepancy. I agreed to it. Due to the fact fridge still hadn’t left the store, I demanded free or expedited shipping on the fridge. Evan explained shipping was handled by the stores and then connected me to the San Leandro shipping department where I spoke to Marathal, a store manager. I told my story for what felt like the thousandth time and asked for free or expedited shipping to compensate for my grievances. She said it wasn’t up to her and told me the person with authority to make that call will be in in 20 minutes and asked if they could call me back. I told her about the previous promised return calls which failed to happen. She PROMISED ME THREE TIMES she, herself, would call me back in about an hour. SHE DIDN”T CALL BACK.
The following day, 12÷29÷15, I called the San Leandro store directly and the phone just rang, no answering machine or anything. I called customer service back and they found a way to reach the store and patched me back to Marathal. I ask her why she didn’t call me back like she promised and she said was because «it was the end of my shift.» She just went home and forgot about it. I said I felt that was unacceptable behavior and someone should be fired for this lack of professionalism. SHE THEN HUNG UP ON ME.
I called customer service back and they confirmed she did, indeed, hang up on me, but said they would get it shipped out by ¼/​15. No compensation for the shipping nightmare. No apology for the San Leandro store for their misrepresentation of the product, for not communicating with me, for hanging up on me or for the shipping debacle.
As of now, I sit with over a thousand out of my bank and no fridge. BTW, I also sent an email to District Manager Margaret Fernandes, but she hasn’t responded either.

This is the best sears outlet, but they are very cheap. The prices here seems to be very low. We bought some clothes here.

Hilariously incompetent!
I found a refrigerator and freestanding stove in the warehouse last week and managed to get the attention of someone on the floor, who asked me to walk around with him to find someone who could help. Finally we did find someone, who found someone else to help me. Evelyn. Finally.
The refrigerator was less than a half inch shorter than then the space I needed it for, so I was stressing. Evelyn said that this was not a problem. I should order the appliances, then go home and remeasure. If it didn’t fit I could call the next day and cancel the order. Perfect.
Spent a long time paying at the front desk paying for the things and figuring out a delivery date but I left happy. It was done. Or so I thought.
When I remeasured it would not have fit. There is a phone number on the top of the receipt for the San Leandro address. Called and called, no answer, no voicemail. There were three numbers at the bottom of the receipt and I managed to get a hold of someone who said she could cancel the order. But at the end of the lengthy process she learned that this was a walk in order and not an online order so that I would have to call the number at the top of the receipt. The same number that no one answers.
So I had to drive back to San Leandro the next day, a forty minute drive from my house. I waited in their long line again. When it was my turn again the salesman asked what was wrong with the order. I explained the problem and he moaned, «Oh you’re killing me.» He recommended keeping the delivery date but extending the delivery past the holidays because they were getting a lot of new inventory for Black Friday and once I find the exact thing I wanted it was easier to just do an exchange.
I said okay. But when I got back to my car I thought «F#$% that.» I can always just buy the one I want and I didn’t want to risk them delivering me the appliances if the order was left open.
Back inside, no one was behind the counter. I stood there for a while with salespeople walking around avoiding eye contact. Finally someone asked if he could help and I explained I wanted to cancel an order. He said that only managers could cancel orders. There were only two managers on the floor that day, Brandon and Chris. He yelled for Brandon but Brandon yelled back, «I’m invisible!» He was on break and was not technically working. So I watched Chris, who was on his lunch break. He was leaning over a washing machine, texting. My sales guy yelled to Brandon, «If you’re not working you should leave the store!» But then the sales guy just shrugged and walked away.
SO I JUMPED UP ONTO THE COUNTER, SAT DOWN AND LEANED BACK OVER ALL THEIR PAPERWORK AND COMPUTERS, glaring at the two invisible managers. I crossed my legs and thumped them loudly on the front of the counter. I grabbed some paperwork and pretended to read it. I peeled a sticker off their credit card scanner. When a nervous salesgirl came by to help I pointed at the two managers. We spent a few happy minutes rolling our eyes and shaking our heads at the ridiculousness of it all.
Someone — not a manager — came by. I hopped down from the counter and he took me to another station to cancel my order, apologizing profusely for the delay.
But yesterday, guess what. Two Sears delivery guys arrived on my street with the refrigerator and stove. When I said that I cancelled the order at the outlet last week one of them said, «Well you should pick up your phone more often to avoid wasting our time.»

I had very low expectations at this place given the Unilocal reviews but the hundreds of dollars I could save inspired me to hold my breath and check it out. I was pleasantly surprised and had a great experience. I got great advice bought two practically new appliances, a dishwasher and washing machine almost 50% off. After reading the massive negative experiences I made sure to go during the week when it wasn’t a zoo and also didn’t schedule anyone else and also meditated before. Not really but just put myself in a patient mood.
The manager I dealt with was excellent but I got the impression that not everyone on the staff was as well versed in appliances.
In the end I had a great experience I just would give 4 stars not 5 because the floor could have been sorted better; all of the laundry machines were mixed making it hard to find and compare washers.
I’m really glad I went in person and didn’t do it all online. I strongly recommend– just do the Sears outlet the right way and come in on a Wednesday or Thursday.

I was pleasantly surprised with the outstanding professionalism and incredible customer service provided by Brandon and his Merchandising Team at the San Leandro Sears outlet store. Brandon and his team took the time to learn what my specific needs were and then went through their vast inventory to identify products for my consideration. Due to their hard work and keen attention to detail, I am now the happy owner of a beautiful new refrigerator and I saved over $ 2000 in the process.
In a day and time when excellent customer service is unfortunately non existent, Brandon and his team should be held up as a model for impeccable customer service and quality customer engagement.
I will tell all my friends and associates to shop the Sears outlet store in San Leandro when in the market for appliances.

While I wouldn’t classify my experience as poor, the tepid approach to customer assistance would otherwise seem to validate the poor one star reviews I read prior to my arrival.
Don’t expect the greetings zealots stationed at Best Buy or the Walmart entrance. I spent a whopping 9 minutes lingering in the outlet before I even saw a clearly identifiable uniformed employee who expressed indifference to my needs once I inquired about the help I needed. A semi-​knowledgeable employee who initially seem to be a customer (as she had no uniform) help me (regurgitating dubious «facts» about washers so forth) and then where her knowledge climaxed she handed me off to another woman who managed to tarnish the respect in the term «sir» using it as if it were some duck calling.
In the end, although they had an abundant spread of products, the available brands were narrow in scope, the outlet itself was poorly lit and the enthusiasm to help you find what you needed was just shy of nonexistent. Objectively I can say: this is a missable venue with little to offer.
I do not recommend this establishment.

The prices are great at this outlet but don’t use the delivery services — you’re better off renting a U-​Haul and taking your purchase with you! Please learn from my mistake … buyer beware! On 8÷12÷2015 I purchased 2 queen mattresses and 2 matching box springs from the San Leandro Sears Outlet with a scheduled delivery date of 8÷22÷2015. On 8÷21÷2015, I received a call from the delivery company that my delivery window for the next day was from 8:00 AM — 11:00 AM. Only problem is that my mattresses never showed up and I never got a call to let me know that they weren’t going to be delivered. I called the store to find out what was going on and I got hung up on 12 times and got put on hold multiple times for 30 – 60 minutes at a time. I had to drive to the store in order to speak to the manager.
Today is 9÷1÷2015 and I still don’t have my mattresses despite countless e-​mails and messages without any response. I called Sears corporate to see if they could help and I was told that Sears Outlets are franchised so there was nothing that Sears can do in situations like this. At this point, it looks like I’m going to have to take them to court to get my money back.

One of those facepalm moments to the cashier I was working with. I guess sears outlet cashiers don’t know how to do math, because clearly 75% off of $ 3.00 is $ 0.75. But somehow I bought three belts and it came out to $ 5.00. I SHOULD NOTE THAT $ 0.75×4 IS $ 3.00. I EVEN DID THE MATH ON THE CALCULATOR AND SHOWED IT TO THE CASHIER AND SHE WAS LIKE, «NO. Look at the machine» I can see the machine (You idiot. Machines aren’t always right. You have a brain for a reason!) I ended up not even purchasing the belts because the cashier was convinced that the right price is $ 5.00.
I don’t want to say this, but let’s be honest, are you stupid? ZERO STARS FOR NOT BEING ABLE TO DO BASIC MATH.
If you’re purchasing there be careful of how much they charge you. Or you’ll have money slipping out of your wallet, right in front of you.

5 Stars as I walked in and got Great Costumer Service. Evelyn in sales sold me my Refrigerator and was happy to see her again! Her and Tony were a Perfect Tag Team. She Sold me what I needed and he Helped me to my Car. Great Service will be back and many co workers to do the Same.

I have a good experience with Sears Outlets in FL, and figured it would be the same here in the Bay Area, IT WAS NOT! Large stock with variety but most of the products on the floor are seriously dinged up. We ended up buying a fridge (looked o be in good condition) and scheduled the delivery with the manager. The manager messed up, and had them deliver on the wrong day, and the problem is that no one answers the phone at this business. Half the floor staff are very good (Christopher and Evelyn), great sales individuals, and the others are probably on a salary (regardless of sales), cause they did not care about customer satisfaction or needs. we had to reschedule. I tried calling 19 times over 4 days, and no one answers the phone. I had to take time out and drive back to the location to reschedule the delivery. and lets see if they deliver it.
The manager on duty today told me that the problem with the phones is that this 80,000 ft warehouse business only has 1 line for the whole company cause its an old building. I AM NOT BUYING IT! So mad, and so disappointed with this store and their staff!
GO TO THE MILPITAS OUTLET THE STAFF AND MANAGER THERE ARE MUCH BETTER.

Got great help from a district manager ironing out my situation. Basically they’re getting onto a new system, and so for San Leandro and Milipitas the website doesn’t indicate what’s in stock. Basically you just need to call the store, give them the item number, and they’ll check if it’s in stock. I did this for 3 different stores and the people I talked to were helpful. Hopefully they’ll get the system working in the near future, but for now I recommend calling for a stock check before purchasing.

You remember when outlets where actual outlets?
Unlike retail stores masquerading as outlet shops, the Sears Outlet has exactly what it is supposed to have: scratched and dented, overstock, etc. We have bought multiple appliance here over the years and have been very happy with them.
Remember that this is an outlet store so the selection is hit-​or-​miss depending on what gets scratched or dented and when. That said, there are plenty items in the overstocked and discontinued areas.
Most of the poor rating are for delivery, which we have never used. So, sounds like you should get a truck.

Another bad review for their poor delivery service, and damn near non existent over the phone service as well.
Details provided below, but here’s the bottom line. Take the $ 80+ the outlet charges for delivery, and rent yourself a truck, or buy lunch for the person who let you borrow theirs. It’s just not worth the hassle and false promises.
Delivery details:
I purchased a fridge and was told it would arrive in 7 days. I rec’vd the automated call to confirm delivery the night before it was to be delivered (not 2 days prior like the salesmen said). Next day arrives and goes, no delivery. I called the trucking company & was told they had the wrong address. BS. I’ll explain. The girl confirmed the correct address & pronounced the street name correctly, but when I spelled it out for her, she decided to pull an extra 2 consonants & a vowel out of her a** and claim the outlet forwarded the wrong spelling. How would you read and pronounce Tulane? Too-​lane? Too-​lan-​ee? Either way, you’re not going to claim there’s a P, I, & V in the name. We move past this and reschedule for the next day. No confirmation call and no delivery. I call the company again and they say I wasn’t «put in the books,» & advises me to call Sears.
Calling Sears:
1^st three calls went unanswered. They finally picked up on the fourth call & I was able to speak to an associate for approximately 30 seconds… before being put on hold for another 10min. Then the call was just dropped. I guess I’m driving down there to handle this in person.

«Why would you give an outlet 5 stars?» you might ask. I’m not a big outlet fan. I don’t like miles and miles of stuff to look at and being overwhelmed isn’t my idea of fun anyway. So why would I give 5 stars to an outlet? Good question.
First of all, this place was where we were hoping to find our dishwasher. We need an 18″ and on line the website showed that there were several on the floor. So we made the trip to San Leandro.
Greeted at the door! At a warehouse? And then a sales associate came to our rescue right away to help us find what we were looking for. She was very friendly and helpful. She took us straight to the one and only 18″ dishwasher in the entire place and it wasn’t a convertible… meaning it was a portable and couldn’t become a built in. So we had to pass that up, but she was willing to check the Hayward store for us.
Even though our personal experience was fruitless, the store is very organized, anything they sell at Sears they sell here. I thought it was only appliances. Tons of clothes and more things than I know. I didn’t make it to the back of the building. The sales staff are very nice and helpful. The down side is that their website is updated every 24 – 48 hours so what may be on line could be sold and leaving the building. If you have the time to wait for what you want or it’s not too far from the main stream, you may have much better luck than we did. I appreciate that you can get some high quality appliances at a great discount. Remember that there may be dents or dings so look your purchase over carefully. Buyer beware never hurts either. I’m really interested in coming back when there are clothing needs.