The Home Depot

Just had the worst customer service experience at this store. I stood in the customer service line for half an hour. As four employees huddles around to focus on one employee. Other customers were brought up my other employees and cut the line. Not once was I acknowledged for waiting in line and given any lip service as to if I would be helped next. Absolutely awful service and horrible parking

By far the best customer experience I’ve had at a home depot. Everyone was friendly and an expert in their department. It made shopping for obscure plumbing parts a breeze!

We come here pretty often for our home & garden needs. The store is fairly organized. They have a variety of things that’ll suit your home/​garden needs, generally. The gardening section is smaller here than the Emeryville location. I prefer going to the Emeryville location if I’m looking for new plants for our garden. The only downside to Home Depot is if you need a staff member to help with you anything, it’s really hard to track one down readily available to help you.

Came in to get some things and one of the floor managers that helped me was extremely creepy and kept trying to get my number. Very unprofessional and made me uncomfortable.

San Leandro Homedepot offered me a free community project called «Give a Heart», for my backyard that included laying down pavers. This was a free project. It took them 6 months to complete and the finish the job only to end up a disaster. Very poor workmanship. The pavers are not level, they are not evenly spaced and now with the rain it is holding puddles of water. I requested the manager to come inspect the work. He told me the quality of the work is a matter of opinion and he didn’t see anything wrong. I told him It really doesn’t take a rocket scientist to see that the work is awful and poorly done. He would not admit any wrong doing and would not make it right. I tried to escalate to the district manager who would not even call me as well, the manager refuse to give me his contact information. I am a card holder and plan to close my account and stop shopping at Homedepot.

ALL MANAGERS IN A MEETING
Not one person could come out to help a customer an answer a couple of question. Not only that the employee would not help me put it in my cart due to «this is not my area» come on man I left an just went to another store. Poor Customer experience

Thanks Ms Nickki and Dave F in doors for resolving my problem pronto. Old-​school customer service. Appreciate your time and consideration. Now boo on the hot dog guy in front – extremely rude and loves to determine sale price based upon your skin color – watch out unless you’re ordering a Donald Trump dog.

I go there quite alot. Prices are cheaper than compared to other hardware stores like ace, and orchard supplies

A disaster. The least friendly staff, aggressive, clueless, unhelpful. There are exceptions of course (Hi Alberta!) but the majority is just unpleasant.

We recently purchased our first home, and immediately started making a list of repairs and renovations to do. In the past week, I’ve visited the San Leandro Home Depot 7x, and today was my last time. Every time I go the employees can’t answer my questions (what aisle are tarps on? where can I find bungee cords? etc.), tell me to buy the wrong product, spend more time chatting/​flirting with each other than helping, or are absent from their department. We were interested in buying new windows and doors, so with measurements in hand I went to the Millworks dept to see what our options were. The three employees sitting behind the desk all said they didn’t work in that department. When they repeatedly paged someone, no one showed up. So they told me to come back another day. When I was in the plumbing dept, the employee I asked for help told me he was having a «brain fart» and didn’t know where pipe caps or plumbers tape were. When I went to another section of the plumbing department, I asked an employee where to find toilet seats. He showed me, then started joking with his co-​worker about how he needs an oval seat to handle the «junk» that’s he’s packing. Then he winked at me and said «now you know how I roll.» 3 of the products that «brain fart» employee told me would work did not. I have no desire to go back to the store to receive more back advice and hear more dick jokes. We will be shopping at the more expensive but less offensive OSH from now on.

Picked up our Christmas tree, with less than a week before the big day. They still had a relatively big selection, with a lot of trees that still looked good, too. They weren’t bare on one side, or smashed on one side. Our tree looks great, and it was only $ 50. When we went in to pay, they sliced the bottom of the tree fresh and wrapped it in netting, making for easy transport. I’d definitely get a tree here again. All of the local lots just had the «reject» trees left.

I will never go to this store again because of very poor customer service. I will recommend the San Ramon Home Depot store for prompt answers to your questions marked with good customer relations. In the rain, we went to San Leandro hoping to make a purchase that was in the Sunday advertisement. Was abruptly passed off with, «make your purchase online and add $ 59.99 delivery charge.» Brushed off. Dismissed.
Disheartened, went home and immediately phoned the San Ramon store. Phone prompts led me directly to the Appliance customer rep who said that supply of the microwaves were plentiful and that we could pick it up. Good response! San Ramon 5 star YES! San Leandro Zero NO!
Question: is the San Ramon Home Depot Store a Corporate run store and San Leandro a privately run store? Why aren’t all Home Depot Stores run like the San Ramon one?

As typical of Home Depots, you come here for the large selection of inventory, but not for the service. You have to know what you’re looking for and then head into the section and aisle. On my recent trip, I was able to find the sprinkler pop-​up sprayers, but they were out of stock of the type I needed. Couldn’t find a worker to ask if they had any in-​stock located in the overhead boxes. Oh well, that’s Home Depot.
This store is located in a strip mall and parking is plentiful. Also, this store doesn’t have the line of people at the parking lot entrance looking for a day jobs as the store six miles north.

This is the worst home depot EVER!!!
First I went to the store to make a delivery order, they send me to 3 different departments and they all say they couldn’t take the order. In the end, they send me back to the first department, the customer service to make my order. They told me someone will call me back to let me know the delivery date.
I didn’t get a call so I called them instead. They said to put me on hold but they transfered me to another person, another after another. In the end, they hang up on me while putting me on hold.
If i can, I would give this store 0 star

Employees here aren’t helpful at all. They have bad attitudes and come across like they all hate their jobs. Management should hire better qualified people. I’ve walked around the store numerous times looking for help to no avail. Employees would rather hide, talk to each other than help customers.

Not the greatest experience. But I will say that Atoya and Dinorah are the best. Jimmy the MOD is a little special and Eric the MOD is not a very good communicator. I did however speak to Aki– the GM. He was very empathetic to my situation and my experience with his staff. Without going into great detail. He took the things I shared with him under consideration. I share the same belief with you as a reader as I did with Aki; we must decide to work in an environment that reduces stress, not create more. For what is unseen can be an opportunity to prepare for, and what is obvious we can prepare ourselves to eliminate that particular incident. Which leads every environment on a path of upward motion. We all have to hold ourselves accountable as we strive for greater things and expectations

Store definitely needs more employees.
EVERY time I come here with my dad and we need help finding something or recommendations, whether it be power tool accessories, paint, lighting„ wood, nuts/​bolts, we can NEVER find someone in our aisle.
This 2 star review is mainly on the fact that the store is under-​manned and filled with untrained/​no specialized people (just clerks, not experts on things).

I do enjoy perusing the aisles of houseplants and succulents they stock. I wish there were more choices for drought-​resistant plants for the garden since we’re currently in a 3-​year-​long drought. There were many pots of plants without a price nor barcode. I found myself not putting them in my shopping cart just because I didn’t want to deal with the hassle of a price check. Yah, those OSH commercials are pretty spot on. You will be hard-​pressed to find anyone to assist you. Luckily, I had the time to wander around to learn they didn’t carry succulent food. WHAT? They have this huge section outside (which sometimes its entrance is accessible with its own cashier) of succulents!
Make sure to grab a shopping cart from the parking lot as you head towards the big box store. They don’t return the carts to the storefront. I’m not sure if there’s a dedicated person for this purpose or not, but it’s a huge inconvenience to make the discovery and backtrack to the parking lot.

Greetings, Home Depot Store Managers, Home Depot District Managers, and Regional Managers:
I wish reporting stellar complements and humble gratitude to Mr. Ernesto Romero, Mr. Aki-​San Leandro Home Depot Store Manager, Mr. David Fernandez-​SASM, and Mr. Frank Carlisle-​Building Contractor for assisting constructing my dream kitchen! Words can’t possibly describe my fervent elations with regards to Mr. Romero’s kitchen design foresight and expertise understanding my wishes designing my dream, kitchen design plans!
In addition, I must complement Mr. Aki and Mr. Fernandez for all their assistance insuring, orchestrating my dream kitchen comes to fruition smoothly. Moreover, it is absolutely imperative complementing Mr. Frank Carlisle’s building construction (and his construction team) expertise because Mr. Carlisle fully understands my design concept creating my verbally descriptive, kitchen design equating into tactile, building construction!
Furthermore, I have complete access within my fingertips: An extremely competent, divinely creative, outside-​the-​box, critical-​thinking Home Depot designers and building construction team beyond my wildest dreams; my trust and confidence soars knowing my dream kitchen will be competently, correctly installed according to my succinct instructions and wishes by such highly competent gentlemen!
Please note from conceptual, kitchen plan design to building construction completion, I will be adding a daily, detailed, photographic account of my kitchen remodeling in progress. Reiterating, my humble gratitude and appreciation expressed to all Home Depot Employees should be awarded without delay because without their help, I would never have my dream kitchen come to fruition!
Sincerely,
Shirley M. Jones

This review will be short but sweet!
Don’t come here often but the employees are super helpful. Went to go look for paint brushes and a hand truck since we are moving and were able to find both quickly and the self check-​out was fast and easy. I do love the smell of wood, call me weird, but it is the signature scent I think of when I think «Home Depot».