Printer Plus

My printer was acting up and I decided to patronize printer plus despite some previous bad experiences. They’re just located close by and I figured I needed their services.
Vinh was very thorough in explaining the issue that was causing havoc for me and was prompt in repairs. Despite my past bad review he showed great customer service and to me that is what I call a great business owner.
Thanks again for the service and now I’m glad I can say they’re a five star to me.

Highly recommended for not only your home printer but also if you are a business owner like myself! I had 3 printers fixed up and am very satisfied: Reason:
Very Professional, courteous, knowledgeable, friendly, quick to fix the problem, great pricing.
All in all, very good experience and I’m happy I came to this place.

Reliable, competent, always on time, very reasonable prices.
The owner, Vehn, performed repairs in our home, and if shop repair was necessary, he picked the machine up, then after repairs, delivered it which saved us lots of time. He also took the time to explain what he was doing and why, how to access and clean parts, and maintain the printer. At our request, he recommended an additional printer for our network that we are quite pleased with. It is heavy duty and functions very well.
I think most important is his in house service because he and his staff are available, willing and capable to diagnosis and repair my 5 in 1 fax machine on site the same day I call. I am in business and need my printers working reliably. I can depend on Printer Plus to make that happen.

I read the other reviews posted here but decided to take a chance — I needed help right away and I’m always a little suspicious of such varied reviews (1 star, 5 star only). My experience was really great, I’d use them again, and I’d recommend them to others:
— Venh took my call, provided a quote for on-​site service at my home, and arrived the same day I called.
— Venh took apart the printer, cleaned it, advised on potential problems, consulted with the printer manufacturer’s specs/​guides, and fixed the issue.
— He completed the work and left me with a working printer in less than 30 minutes.
— I got an error message a few days later and emailed him about it; he emailed right back with a suggested fix I could try (and offered to come back out if needed). The fix worked perfectly.
— I thought the price I paid for same-​day, on-​site repair of my commercial-​grade color laser printer was very reasonable.

This is the second time I’ve had a technician to my house in about 18 months. They arrive on time, know what they are doing, and fix the problem. I am very satisfied with their service and will continue to use and recomment them.

I read the Unilocal one-​star reviews below but chose to ignore them because this place was so close and convenient. But I should have listened!
The first tip-​off that this was a strange place was the fact there was no heat in the middle of a cold Winter day and everyone was wearing jackets. Had the heat just gone out, I asked? But the owner gave only a vague response. Later it occurred to me he was probably trying to save money even though my printer problem required it to stay on a while and the printer head needed to get very warm before it malfunctioned.
The next clue to poor service ahead was a request to return to my store to fetch common 3 part forms for testing because the shop had none (my printer problem only occurred with this kind of form). Very unprofessional.
I left the printer for a $ 30 upfront «evaluation» charge and returned a couple of days later to retrieve a cleaned and supposedly tested and working machine. It cost another $ 30 for whatever had been done. Only it turns out nothing had been fixed; it had only been blown out with air.
When I phoned to complain the owner pretty much admitted he didn’t know how to fix the problem and refused to refund any of the $ 60.
Bottom line: stay away. Pretty much anywhere else would be better.
Bill B.

The owner, Venh Shin, promised to arrive at 10am this morning repair my wife’s copy machine. He called her at 10:15 to say his tech guy was not available and needed to reschedule. My wife and I thought Venh was the tech guy.
Venh said he knew last night his tech guy could not make it but did not notify me or my wife. The tech guy is a subcontractor of Printer Plus.
I told Venh I will never use his services again. Very disrespectful for him not to notify me or my wife last night when he knew his tech guy was a flake.
I encourage everyone to vote with their wallets. Poor Service = No Business. Great Service = Repeat Business. It’s just that simple !
Randy Ontiveros
510 290‑7000