Horizon Vision Center

This review is based on my experience with the center and the staff. Since the doctor that performed my LASIK procedure is from Kaiser that will be on a separate review.
The center is easy to locate in the shopping center where Lucky’s and various businesses. Parking is plentiful.
I showed up promptly from my appt. The lady that greeted me at the front desk was dressed in scrubs, asked my name and from my kaiser card and ID. After being checked in, I asked a question regarding medication and she answered me instead of checking with my doctor.
After a 10 min. wait she led me to get prepped in the back. My Hub asked if he could come and she said no that he could stay in the waiting room. During prepping she seemed to be in a hurry while putting the numerous drops in and quickly explained what she was doing. I thought nothing of it since she does this on a regular bases.
Before I knew it I was led to the procedure room with 3 – 4 more staff members and my Kaiser doctor. The staff were very nice while getting me into position and explaining what to be expected. After the 15 min. procedure I was led to another room where my doctor double checked both eyes. Then the lady from before that prepped me came back to explain the after care. Again she seemed to be in a hurry.
During my post op appt. at Kaiser my doctor asked why my Hub didn’t want to watch the procedure. I told her we were not asked nor offered if he wanted to. The doctor apologized and said the lady is suppose to ask prior to prepping the patient. She also asked if I took the extra medication since she could tell I was very nervous, I told her I that I asked the lady and she told me not to. The doctor said she should have consulted with her before answering. It sounds like a lack of communication.
In the end Horizon Center did what was necessary for my doctor to perform a successful surgery and that is the main priority to me.

I highly recommend Dr. Furlong! I’ve learned a lot from him and trust him with my patients’ surgeries. He uses a lot of cutting edge technology which really improves visual outcomes.