Patelco Credit Union

This branch sucks! They take so long and even though there’s a line and 3 teller windows that are unoccupied they’ll make you wait. I hate this branch and this bank. I’m switching over. Thank you Bayfair Patelco for making the decision to bank elsewhere.

It’s always a good feeling knowing that your going to be treated with a professional respect level & great character.
The Patelco branch in San Leandro has it all great people & awesome customer service «Issac Yuen «is someone who can always deliver this charismatic features,
I would recommend him to anyone who wants to have a smooth & educational financial outcome.
Thank again Issac Yuen

This review is specifically for the service my husband and I have had from a special Member Service Rep, Janeka Ricks. Banking isn’t often fun, but dealing with smart and capable staff makes all the difference. She is moving to another branch and we will miss her.

Went to this branch to refinance my car, I was greeted by Issac Yuen with awesome customer service. Issac was very helpful, polite, and knew what he was talking about. I felt confident in this bank/​credit union and plan on moving all my banking to this financial institution. If you end up going to this branch ask for Issac, he really knows his stuff.

Went to open up a new account and Vincent Rogge provided the utmost professionalism from start to finish. He made the entire process very seemless.

I received amazing service from this Patelco branch thanks to Elizabeth Ruiz, Vincent Rogge, Renita Mathews and the security guard. I came in after work around five to process an auto loan. Elizabeth took me in at her earliest convenience and began the auto loan application. We had to wait for a response and she kindly asked me to wait. I took a seat and while she was busy with another customer she came over to me to inform me my application had been accepted and whichever representative was available first would help me. That is when Vincent Rogge assisted me. Keep in mind it was already 5:50ish, close to closing. Vincent began to process the auto loan and made sure to have a positive attitude throughout the entire process. I can’t imagine how tired they must have been but they still helped me. Vincent was very attentive and thorough in his work. Once Elizabeth was finished with her customer she came over and helped Vincent make the process quicker by assisting him. While waiting, Renita made small talk with me checking how I was doing. Then, the security helped us out while we were waiting for a fax. It was really a team effort to get the auto loan and throughout it they all made me laugh. They made such a welcoming environment for me, I never felt like a burden. They made me feel like very welcome and made the process enjoyable. Very professional workers. Vincent made sure to let me know my time mattered to him and he didn’t want to keep me long. I appreciated the concern for my time. He didn’t want to keep me longer than needed. Definitely recommend this branch.

Came here to close an account and they were no help. They asked for specific paperwork and we gladly gave them what they asked for. From than on we never heard from them and when we called they said «We will get back to you.» Terrible service so we called the main branch and closed the account over the phone. Much easier than waiting in a long line to speak to unhelpful people.

I normally have great service at this location. Specifically, from Vince or Isaac, these guys are top notch. The 2 stars are not intended for these guys, but the Hispanic woman (MSR), that I spoke to on Sept. 16^th. I mentioned to her that I was looking for a car loan or an equity line to purchase a vehicle. She seemed as if she wasn’t even interested with trying to find me a solution for financing for a vehicle.
I was a mortgage loan officer for 8 years and I never would of treated a potential customer like she treated myself. When I had a prospect in front of me, I tried every possible aspect to get them a loan for one of their most important purchases of their life. I felt that she had better things to do other than helping me.
I left and went to JP Morgan Chase, and scored a great loan at 6.39%, even with the credit challenges that I had. I am sorry if I offended anyone else with this review, but I hate to say this, I told you so! It may take a little more work for credit challenged customers, you should not cherry pick through your cookie cutter deals.
That’s all I have to say. I feel better that I got this off my back. Please change your attitude and be more welcoming, especially to your existing customers.

Don’t get it twisted, I love patelco. But this branch is always Hella packed, line out the door. And the Damn ATM is always out of order.

I came to the San Leandro branch & received the service I expected from Elizabeth Ruiz. I came here regarding an issue with misuse on my debit/​checking account (there were charges I didn’t authorize), I originally went into the downtown Oakland branch & I asked about the unauthorized charges, instead of helping me, I was told by the assistant branch manager that I shouldn’t have shared my account info with anyone! Really?! Who the hell would do that?
So, I called the 800# to get more info regarding the charges (to dispute myself) & I was advised by the rep to go into a branch to fill out some forms to dispute the charges, why this wasn’t offered to me at Oakland, I don’t know… which is where I met Elizabeth Ruiz. She helped we with disputing the charges and followed up with me thru email & a phone call, letting me know that everything was credited back to my account & taken care of! I didn’t have to follow up with her, she actually called me the very next morning!
I definitely received the service I expected from Elizabeth, she went above & beyond to follow up with my concerns.
Definitely recommend you to Elizabeth Ruiz for your account needs! Credit unions are great for auto loans, credit cards & home loans too! Why not support your smaller local banks?
Thanks for all your help Elizabeth!

The people who work here are amazing,
Specially Elizabeth Ruiz and Vince Roggi.
So helpful at every given time that we have been here.
Thanks guys for all your help!!!

The wait for a teller and for a consultant (is that their title?) at the desk averages 20 min (or longer). Why are they always so busy???
Despite the wait, the tellers are courteous and acknowledges your patience. I had a simple CD request and despite waiting 40 min (2 people ahead of me), the consultant was very nice and very professional. I would say she is very experience and quick without making you feel like you are rushed. I commend all the staff that works there but I urge management to address the wait issue here!
There was a slight incident during the wait where a guy demanded that the tellers let him cut to the front of the line because his father was handicap. Despite the many seats that were available for the father to sit, the son made a scene and even interrupted the consultant to help with the matter (extending my wait time). All the staff handled the situation very professionally and fairly.
Bravo to all the staff there but boo on Management. This is a real problem in this branch and I will do my best to avoid coming to this branch again!

This place is a joke. I waited 30 minutes for a member service representative and still never got service. No explanation. I saw at least 8 employees but only 2 tellers and one MSR was actually working. This wasn’t lunch-​time so I folks weren’t rotating breaks. Don’t waste your time. Go to another branch! Never going inside there again.

Worst credit credit union ever avoid this place at all cost drive the extra 2 to 10 miles to go to another branch

Went there to cash a business check from one of their members and had to wait 15 minutes to receive news that they would be unable to cash my check because of the way it was paid to the order of my business and myself. They told me that my client which is their member would have to write me a different check with just my name on it. I will never do business with Paletco again and I am letting all of my business connections know about this as well.

I have had it with this CU. Of all, they operate more like a bank. They certainly charge like one. They put holds on your checks like YOURE a crininal. I maintain a balance of over 20k… NEVER DEPOSITED A CHECK that was returned. Yet the service i receive and the holds they place on deposited money make me feel like and unwanted untrustworthy individual. Cant i get the same service at citi or chase? At least there i can do the mobile deposits. What? Patelco offers this too? Not to me!!!
Wanted to trace a delayed ach payment… «Im not trackin that.» That was the entirety of their response.
Wanted to trace a delayed replacement debit card… «Its on its way from the east coast somewhere». …a complete falsehood since they ship from merced, ca.
I have never… And i mean ever walked in and didnt have to wait in a line that stretched to the door. I promise you the only time i go in is when i have to unsuccessfuy beg for a no hold deposit or because i lost my atm card.
If you simply look at their other locations on Unilocal it yields that their customer service issues are systemic. Their staff is not trained to earn/​keep my business or yours. These systemic issues by definition start from the top and work their way all the way down to the teller. What bank charges for money orders when u have 20k in deposits? Or for new checks?
Voting with my wallet and feet is the only solution.

I have a couple of joint accounts with my husband at Patelco– He’s done all the money managing on these certain accounts, and he’s had no complains to tell, so I decided to give them a try with my own savings accounts. Seems like the loans and other banking options are great, BUT what’s not GREAT is their customer service skills.
So, let me vent about how bad the customer service and lack professionalism the employees at this branch have. The staff here is poorly trained, they don’t know how to efficiently manage their time to get people in and out while meeting customer’s expectations, they lack of communication skills, the people helping you opening loans or accounts carry themselves like they don’t know what day of the week it is! Why would I trust my financials or social security number to these people? One of the employees handling a loan got up to ask for help 3 times! I would feel uncertain doing these kinds of transactions with someone unknowledgeable–
It’s all understandable when you get the pleasure of observing their manager, which name is Ms. Sonia. I tend to keep people’s names out of a negative review but this lady asked for it, she knew I was pissed and had been waiting for long enough, I know that she could have saved me about 40 minutes of agonizing standing time while I starred at her ugly rain boots, that’s right I said, RAIN BOOTS! In the middle of June! TOTALLY UNPROFESSIONAL work attire while all others are following dress code.
C’mon lady there was only 2 people ahead of me, she resurfaced from the back to cater to several customers, she took her sweet time (approx 30 mins.) helping a «regular» while she used this bank as a change station, for crying sakes she could have exchanged her $ 20 for $ 1’s at her local corner Oakland liquor store! After this I’ve had it! And I started throwing daggers when I starred at her! Oh but wait, she had the audacity to tell me to sit down while I was standing trying to entertain my 10 month old son! Telling me to sit down with a crawling baby that’s also bored out of his diaper! Are you kidding me?!, That would be like bathing a cat! She then quietly disappeared to the back–
Finally I’ve had enough and told one of the tellers to call her, I said, there was no way I could wait any longer and someone needed to help me asap. She finally approved for one of the tellers in the front to deposit my check under the new account he opened form me in 10 mins! (He was great by the way! Attentive and likable)
I truly think that someone higher up in the company need to pay that branch a visit, and while at it train the poor people under that horrible of a manager they have. I believe they have hope in becoming great leaders to pull this branch together, in regards to the manager Sonia, I got the impression she’s just there to make people’s job life a living hell and just sits in the back room to do a bunch of nothing. I got this impression from all the employees there, she is not a helpful manager, I wish higher management or even corporate would review the security tapes and watch how many times she passed by my son and I and didn’t give us the time of day. By the way, I will not keep depositing money into my new savings account and as soon as I find another better credit union I will close down accounts. PS, I will be contacting corporate too about this unpleasant experience–

Since I live in Hayward sometimes I have no choice but to go to this branch to conduct business. I usually try to avoid it because they are very slow and have long lines. The employees are okay I guess. Never had a problem with them.
The Dublin branch is much better and everyone there is much more friendly and knowledgeable. This is where I go most of the time.
Since I didn’t have time to run out to the Dublin one today. I went to the San Leandro branch to make a deposit. I asked the teller if I could use any of the money that I deposited and if so how much. He couldn’t answer my question. He kept saying that he didn’t have that info on his computer. Than he said that he was seeing a deposit that was going to be posted to my account tomorrow. But again mentioned that he didn’t know where it was from. I had to tell him that it was my paycheck.
So do yourself a favor if you can. Avoid this branch. Try the Dublin one instead.
Thank you.

I like patelco I have one of my accounts here but the thing that is just so disappointing is that the line!!! The line!!! Is so Freakin long!!! Why? Why??! I understand ur dealing with customers different transactions but why should this be the norm? I would like it 10x more if there were minimal to no lines.

This Patelco is inside the Lucky supermarket! I’ve been on an unsuccessful manhunt for this branch before and only recently did I learn it was inside the Lucky. So there.
Came through on a Friday at about 11am and there was already 10 people in line. To be fair, it was the day after Veterans Day. The line moved as lines move through a grocery store. All four windows were open and they were processing customers as fast as they could.
My Member Service Rep, Brandy, was super helpful with everything that I needed to take care of (deposit, debit card questions, direct deposit slips) and did so in a friendly manner. She answered all of my questions, got me out in a matter of minutes, and I have only praise about our interaction.