Ed’s Shoe Repair

Joe Serratore, a transplanted Canadian who owned Ed’s for decades, died in 2014. He had purchased the shop from a guy named Ed, and had never bothered to change the name. For most of his life Joe was a top notch shoe man, a cobbler. He was getting run down as he got older, but continued to work until a few weeks before his passing. RIP, Joe.
The new shop appears odd, so much toys and stuff. But I have heard that the new guy is quite good, so I’ll give him a try when I need a cobbler again.

Brought in my husband’s pair of python cowboy boots to have new heels put on. They are well worn, so he offered to clean them up. They have major scuffs on top of the arch from shifting on the motorcycle, that I didn’t think could be erased. But he did! They look amazing! We are definitely going back with any other repair work we need. (Dropped them off Friday and they were ready Sunday — he even called to let us know. Very friendly.)

Terribly-​run store! Four pair of shoes dropped off for very simple repair. They were supposed to be ready Tuesday. On Friday late afternoon I went to pick them up – NOT ready! Also, answering machine (there is no website) says they open at 9:00. I showed up at 9:30 and a half-​ass sign on the door shows their hours start at 10:00. Arrgh! I guess you get what you should expect from a combo shoe repair, comic book/​gaming store! I will not return.

I had the heels of a pair of boots replaced this week. My experience was really good. It took him only one day to finish the work. He rebuild the heels and replaced the rubber on the bottom. I am very happy that the heels are properly leveled (one shoe was missing an entire ring of the heel), that the color perfectly matches what I had before, and with the service I received. I am definitely going back.

I wasn’t going to do a review, but I just took off my shoes and my sole that I got fixed just came off of my shoe… Great.
It took literally a MONTH to get my shoes fixed here. I needed new soles on a pair of boots and I needed my sole glued back on to another (those are what just came unglued). I was given the run around for three weeks here. Told to come back twice in one day once and still weren’t ready. I asked for a discount and got $ 10 back. Out of $ 60 to repair my shoes.
Not only was the service lousy, but my shoes are less than satisfactory. The soles feel funny and uneven. The leather around them is ruined and there’s glue visible. Not cool.
Take your money else where.

Real friendly and funny, worked and got my boots zipper fixed in no time and even cleaned them up, very very satisfied with how quick and shiny they came back to me. the price was great (lower than other places I visited) ill be coming back for sure and completely recommend this place. as for the other comments I’ve seen on here, id say you should take the time to inspect the item you’re bringing in FIRST and take a picture if you have to, so you can compare for yourself the before and after instead of blaming someone else for what was already there when you brought them in. anyways, Five Stars, great neat place downtown.

I only went here because I was desperate and couldn’t find another place to fix my purse. I should have went with my gut feeling and skipped this store as they damaged my purse and I’m out 50 bucks. I dropped off my purse on ⁶⁄₁₇ to have both handles replaced, they said it’ll cost $ 50 and it’ll be ready Saturday ⁶⁄₂₁.
I came back ⁶⁄₂₁ Saturday morning and they said it’s not ready, it’ll be ready after 4pm. I told them I couldn’t come back after 4pm as I have other plans and they said to come back on Tuesday as they were closed Sunday and Monday. I called on Tuesday after work around 6:30pm asking if I could pick up my purse, he said no and that he was about to leave the store so come back tomorrow and he can stay until 8pm – but I told him I won’t be available so I guess I’ll have to come back Saturday ⁶⁄₂₈. After Tuesday, he kept on blowing up my phone Wed, Thurs, Friday stating I can pick up my purse when I already told him that I would just pick up on Saturday. He didn’t listen!!!
Long story short, it’s Saturday ⁶⁄₂₈ and I just picked up my purse. I should have looked closely first before paying and leaving. When I got home, I examined my purse and it’s damaged. A part of the leather handle had a weird discoloration (red) and there were some small rips on my purse (see pictures). I don’t even want to spend the energy to come back and try to get some kind of compensation instead I won’t be back here even if I’m desperate.
Pictures

This place sucks its the worse place ive ever been to. He completely ruined my shoes COMPLETELY. Iwill post a picture of my polkadot shoes that he put super glue all over. The glue is dripping down the heel and i cant even wash it off or clean it. Theres glue all over the shoe it looks awful. When I tried to ask him why it looked like that he said it was like that when i gave it to him WHICH IT WAS NOT! And not to mention he told me my shoe was going to be ready in a day and I came back and he said it wouldnt be reay till next Tuesday 4 days later. I came back tuesday and he said «id have to stop my work to fix your shoe» WTF. So I wasted all this gas and time just so he could tell me he rather be doing other things. Then he told me he would call me when it was ready so I don’t have to come down again for no reason. So i waited a week and I called and he said they were ready… thanks for the call dude. Such a mess some people just should not run a business.

The place sucks!!! Ruined my gfs heels beyond belief. The glue is all over the heel and the inside of the shoe looked like he dumped dirt all in them. Did not take the 5 seconds to clean the shoes to try making a customer a little happier.

Just got my boots back today! Pretty quick fix, one of my boots’ heel was coming off (even though it’s not very used, ughh). The man that I encountered yesterday was not very talkative or friendly but he got right to the point and told me how much it was going to be ($ 8). I didn’t mind, and when I got the boot back today some man that said he didn’t work there was behind the counter, which was strange but oh well.
My boot that was fixed actually now looks better than my other one that wasn’t damaged, so it’s okay to me! Just wish the man was more friendly but whatever, I can wear my boots again! :)

Nowadays, cobblers are a rare find. Do people even use the name cobbler anymore? After searching around for quite some time, I found Ed’s Shoe Repair on Unilocal with high reviews. I had a pair of cowboy boots that needed new heel tips. I went to Ed’s and dropped off the boots. Ed was super friendly and gave me a ticket, told me to come back tomorrow. Cool.
The next day, I went back and since Ed was busy assisting a customer, another older gentleman helped me. He brought my boots out and pointed out that the glue they used to put on the new heel tips discolored some parts of the heel. I wasn’t too concerned about it. I mean, what’s done is done anyway… but that guy didn’t even offer to give me a little bit of a discount for the mistake. I even asked him and he was like no. $ 18 for a semi-​crappy job. Thanks to you. When I got home, I noticed that the glue job was very sloppy. I need to find a new cobbler pronto!

I really hope the old man who was here last time, who I assume is Ed, didn’t stop working here, because the man who was here when I went in a couple of weeks ago wasn’t nearly as helpful or professional.
I had two pairs of boots that I wanted to have Ed work on; the heels of my shoes tend to get worn down badly because of the way I walk, compared to the rest of the shoe, and I had hoped he would’ve been able to put something on the heel to protect the shoe.
When I walked in, there was a different man behind the counter who started shooting down my request before I was even done asking for what I wanted. He claimed there was absolutely nothing I could do to protect the heels of my boots from being worn down, even though I had done some searching online for remedies and knew it could be done. Luckily my boyfriend was with me and asked him if a topy could be applied to the sole, as he had it done to his boots by Ed.
The man seemed hesitant to say yes but he said it was an option, but said it wouldn’t stop me from wearing down the heel. At this point I was annoyed and told him the whole point was to keep the actual heel of the boot from wearing down, and that I’d rather have the topy worn down instead of the heel.
Since I didn’t trust that he wouldn’t screw my boots up and because I sensed he had no idea what he was doing, I told him I’d think about leaving my boots.
I came back later that day, before they closed at 5 — only to see he had closed shop early.
Ed, please come back, and please don’t leave this man at the counter again. Everything we asked him seemed to be an annoyance and a bother to him and I was pretty put off by his attitude. Not what i was expecting from such a great experience last time.

I won’t go anywhere else… I’m simply won over by the very charming and nice man who runs the store. He knows his trade well and my tired shoes are always beautifully brought back to life, especially because he cleans them up really nicely too. I’m a loyal customer!

The place is called Ed’s but I’m pretty sure that the guy who owns it is named Joe. Joe used to be into boxing and drinking and gambling and now he spends his time repairing shoes. He reminds me of an old time mafioso. Like, you can tell that at one point he was kind of a wise guy and as the years wore on he just sort of mellowed until now he’s just a sweet, dear man. Anyway, he’s hilarious and charming and he keeps reminding my husband how lucky he is so Joe wins in my book. Plus, he always rocks out my shoes with skill and speed. Go to Ed’s and see Joe!

Smells like a shoe-​repair store. Looks like a shoe-​repair store. Was waited on by the most delightful, charming man. Courteous, humorous and he knows his trade. We need more people just like him.