Carpeteria

Skip this place.
Perhaps I should start off by saying that Tony is the hardwood floor guy here. He seems knowledgeable, experienced, and all around good…
So he comes over and measures, writes up an estimate and it seems to be good to go. We lay out a time line of a week and boom, hardwood floors in the new house. I place the deposit and leave, looking forward to a new floor in a week. Perfect.
What I got instead was the workers mess. Dust everywhere, globs and GLOBS of stain on my baseboards and paint, scratched doors, dirty doorknobs, and effed up GASHED baseboards. Now, I’m not typically one to gripe about such things but 1) being freshly painted and 2) expecting a clean job, I now had to repaint almost all the doors, dust and mop for the worker, and throw his trash away. OH YEAH, he left spikes and wood and pieces of rubbish in my garbage, a pan of paint thinner and a pan of stain in my garage…
I immediately called Carpeteria and got someone to come out, we both documented the damage, but before I knew it Carpeteria has quickly charged my credit card with not only the rest of the due amount before I could negotiate damages, but never required a signature. I’m sure the credit card company would love to dispute that :/​. To be honest, I would have been happy to discuss the terms a little after and pay full price, however, a company charging immediately after complaint so as to complicate issues deserves to not have business.
YEAH, so a «manager» came over and put the thinner outside instead of in the garage, and he took pictures, but at no time was there even a slight apology to the sloppy work done by whoever they contracted for the job. There was also no confirmation of of final price (the overcharged me also $ 50), and still I had to refinish and repaint all my doors to cover up for the sloppy, unskilled work done. If I could do it all over again I would have shopped around a little more…
Do yourself a favor and go somewhere else for your floors. Yes the work was satisfactory on the floor, but the service and follow through wasn’t there, and the follow up and charging after was shady… Skip this place

Worked with Jim on the Sale. Jim came to the house, measured and brought samples so we could see the wood in the light here. It was perfect so we signed the contract that day. We had a couple of months of renovations to do before the installation and Jim was very helpful in helping us plan. Once we were ready to install we began to work with Gary who was great in giving us guidance and advice.
The install team were pros, they worked with us and did an EXCELLENT job.
I recommend fully without reservation.

My husband and I came in to pick out new laminate flooring for one of our bedrooms. Walked around with choice in hand for a good 20 minutes without any acknowledgment of our presence. There were a bunch of people in the back shooting the breeze and the only man working with another customer wasn’t even willing to let us know someone would be with us shortly… not even a hello. We had a lot of questions about pricing and we were even interested in possibly choosing bamboo flooring. We chose to look at carpeteria because they’ve been around for a while. This is the type of treatment we’d expect from lowes or homedepot. Looks like we’ll be shopping elsewhere.

Went in and was totally satisfied! Jim Miller is the man just ask his 100 year old satisfied customer, our grandmother! This old bird is not easy to please but Jim made sure it was a painless transaction! From selection, price and installation everything was 5 stars… Thanks again Jim and staff for a painless transaction! Mustang Sally Rocks!

Excellent assistance and coordination of 3 projects. Outdoor porch carpeting, and durastone in the bath and entrance way. Issues that came up were settled immediately and to our satisfaction. Installation went beautifully. I have used them in the past and will continue to buy here for their excellence in customer satisfaction !

My family and I come here every time we need carpet. This time we came in 5 minutes before closing with our 3 young children. We were welcomed in, helped, and got just what we came for. We came in the next day to pick up and the carpet was ready and waiting. This place is great and has competitive pricing. We will definitely recommend this location to anyone.

The sales guy was terrific. The installers were terrible. I had laminate put in which requires cutting and sanding. Nothing! was done to protect my home. After I saw dust flying around me, I realized they didn’t put up any plastic sheeting to protect rooms not being done. Nor did they put anything over my furniture. When I asked, they said it was already dirty so why bother, they would vacuum. I told them that they must put the sheeting up and drape the furniture. I’m glad I did because they didn’t finish in the estimated time of 1 day and had to come back. Guess what, 2^nd day, they did not put back up the draping. Again when I asked, it was a why bother we’re almost done. They had a whole other room to finish so I told them put it back up. They also ignore all my requests to not put their equipment on certain pieces of furniture, I even put signs on them to make sure they didn’t forget. This was not the experience I had anticipated after having a great interaction with the sales guy and reading reviews on Unilocal.
–update. We presented all of these facts to Carpeteria and negotiated a 5% discount off the final bill. This closes the matter to our satisfaction. We very much appreciated the sales person, Jim, and know he does his best for his clients.

We used Carpeteria 5 years ago to carpet the downstairs and decided to give them a try at carpeting the upstairs this time. Tony came down and was very efficient in his measurements and advice, and he brought a good variety of carpet samples. Although the price wasn’t rock bottom, Tony did work with us to get the price down a little bit and he gave us a free upgrade on the pad. When the workers came, they were very skilled, worked well together and split up duties to get the entire job (tiling the entry and carpeting the remainder of the floor) done in one day. They were careful, clean and did very good work. We’re just as happy with Carpeteria today as we were 5 years ago. Tony did not «hard sell» us and gave us exactly what we wanted. He was knowledgeable about all the products, and he also stopped by during the installation to make sure all was going well. I highly recommend Tony and Carpeteria. Excellent experience!

Decent store. They have some nice options. We saved a lot of money finding a scrap piece that we had turned into a rug, which we appreciated.

Went in to get carpet for 2 bedrooms, hall and stairs, and we were going to finish the hardwood floors in the other rooms. We were not given a hard sell. We were left to roam through the store and discuss carpet. We were told up front, about promotions that were going on, what carpet was in stock or could be gotten in stock from LA quickly.
We found one we liked, gave the salesman the «basic» dimensions, and he gave us a quote. Advised us to take the carpet sample home to see if it will work in the rooms.
After pulling up the existing carpet, we knew we could not finish the floors– so we went back to the store, and advised that we needed to carpet the house– but needed the estimate to stay about the same. Lee (our incredible sales guy) walked with us through the store, and advised «rough estimates» on pricing of the carpets we were looking at. We found one in stock, and it was a done deal–
Lee suggested that he come to our house the next day, to get actual measurements. He arrived on time, and got right to work measuring. He gave us our quote, we signed off, and he told us of our financing options etc. He also advised that he would schedule installation that next Weds.
I received a call on Tuesday from the install dispatch, advising the guys would be on site between 9am — 1pm.
At 927am, they arrived. It seemed like 100 guys, but was really only about 6. They moved fast, they were professional. The came, and they left just a few hours later, carpet installed, vaccuumed, and done.
We had such great service, that Carpeteria will be getting our business doing our kitchen and bathroom. HIGHLY recommend this vendor.

I went to Carpeteria looking for new floor and ended up working with Lee. He spent a great deal of time with me as I searched for something that could withstand another flood, if needed. Finally, after A LOT of thought, I settled on Drop and Done flooring, and with Lee’s recommendation, which was accurate, I was able to install this floor myself (with the help of a loved one :) All in all he was great…
With just one glitch. He had quoted me a price on the floor (actually twice, I had confirmed it with him) and then when he went to charge my credit card, he quoted me a higher price and was quite surprised when I reminded him of the price he initially gave me. He agreed to honor this price although seemed somewhat baffled why had had given me such a good deal (it had been some time as I hemmed and hawed about selecting this particular flooring). It left a sour taste in my mouth, but it’s mellowing with time. If you can, get your quote in writing as it seems like what comes out of your wallet is based on the deal they’re willing to give you.
Overall, after TONS of research, I love this floor and I think this place has great products and the sales people are knowledgeable. Lee is enthusiastic about what he sells and knows his products inside out.

Good Service, no attitude and good prices, no hard sell just helpfulness. Good inventory. The sales person Lee is my go to man!

This place is amazing, they were able to fix a carpet disaster caused by our lovely black lab puppy. They matched the carpet perfectly and patched it without it even looking like ANYTHING had ever happened. All the people who work there are sooooooo nice and we got the installation scheduled in no time flat. So if you want a wonderful carpet experience I suggest you give this place a try.

The sales guy who helped us was awesome — Lee. He bent over backwards to accommodate us and make the sale happen — so five stars to him.
The product wasn’t everything we hoped it would be. Or maybe it was the installation, I’m not sure. The product had a slight pattern to it, and when it was laid, the guys didn’t align it exactly so I notice it every time I walk into my living room. I called them to have them fix it, and they said it was normal. I also mentioned that the seams were extremely noticeable and was told that they would lay flat with time. It’s been almost 6 months and the seams are still incredibly noticeable. Not sure how long I have to wait. 2 stars to the product.

I’m surprised this place is still open! We came to shop for a rug. Although we didn’t purchase one, their representatives are genuinely nice and helpful.