The Floor Store

I gladly write my second review for the Dublin Floor Store. Every time I walk into the store, I immediately feel calm because I know that I will walk away with the best possible customer service.
Cambria helped me choose grout color, which seems like an easy task but for me, color choosing is a very stressful concept. Cambria calmly took the grout sample, compared them with the tiles, and within minutes displayed the best possible choice. In the past, an easy task like grout color choosing would take me years and my projects would take a very long time to complete. (Kitchen backsplash took it took nearly 5 years to complete!)
Thank you Cambria, for making it a very calming experience in otherwise stressful situation.

I’ve been trying to get a quote for a month now, and I’ve called to follow-​up 3 times and haven’t received it. Not sure if they take their customers seriously.

Great place to shop for flooring!
The store has large selection of carpets and the service is great. Parking is very convenient. We found parking space right outside of the store each time we visited the store.
My husband and I were looking for carpet floor and wood floor. Dennis was our salesman. He is very knowledgeable about the flooring and good listener. He had very good suggestion about the color and the type of carpet which is match with our wood floor.

This is a very nice store run by a very competent manager. They also did a perfect job of installing our wood floor in our condo. Highly recommended.

I posted a negative review about an employee of The Floor Store of SF.
The next day Hector Luevano, the store Manager call me to inquire me about my disappointment in his store. After I told him the interaction between myself and the employee, he stated that he will «make it right» and order the hard to get part for me. Hector called me several time with an update on the part arrival. Yesterday I went by the store to pick up the part and talked to Hector.
When I had a problem with the store, Hector personally reach out and corrected the problem.
Thank you Hector for making my bad an experience into a good one.
I will recommend The Floor Store of SF to friends and family.
Jim
New Custermer

we were in a big bind. Our contractor had procured floors we really didn’t like and so we had to do a last minute search for new hardwood floors. JD helped us out big time. Great advice, a good price and was able I expedite the delivery. He also helped ensure our contractor had someone to work with for a Sat pickup. All in all, great service.

Excellent service and flexibility, J.D. Kreutz has an excellent eye for style and color and guided us through the process of choosing three different floor coverings with humor and good grace. Would recommend them to anybody!

The one-​stop shop for all flooring needs– *Ask for Shauna J
I came to The Floor Store with several issues, the most problematic: locating a color with a certain length of cut pile and density. I had been told by 2 other stores what I was looking for didn’t exist.
I knew I needed someone detail oriented who would put in the extra work and dig up what I was looking for. Once I explained my dilemma to Shauna, she immediately said that she liked a challenge and began collecting samples and making calls.
After a bit, she said that one manufacturer had just created a new color with a similar cut pile and density as what I was looking for. She then took my information and said she’d make sure I had samples within the week– very astute and professional.
When the samples arrived, I was pleasantly surprised by how close in color, length, and density they were to the original «phantom» carpet I was looking for.
The installation process was effortless. Both Shauna, and her manager Hector, were delights to deal with for the entire process and now I have the carpet I was looking for.
–T–

STAY AWAY — poor craftsmanship, delayed installation, and empty promises.
Two inexperienced installers made my long hallway looking crooked and there were a few uneven spots. Crooked hallway can be cosmetic, uneven spots are problems with leveling, which is a big problem. The floor was half way done and I stopped the installers, asking for fixes. The Floor Store at first denied any wrong doing, and a few days later agreed to re-​do my floor. However, the re-​do did not happened until a month later, after at least 3 cancellations from the Floor Store because they did not have installers for me. Not to mention they delivered some inferior wood at the beginning. The contract was signed in May but I didn’t have my floor completed until late August.
The re-​do seems better, at least visually. Hallway is straight, but there are still a few spots making squeaky noises when walk on. Contacted the Floor Store and they said would get back to me. Never hear from them since.

Shanna Dacanay was our sales superstar when we decided to take out our carpeting on our top floor and replace with hardwood floors, and replace all of our current carpeting throughout the remainder of the house with something fresh/​new. Shanna was fantastic to work with. There were a couple of missteps with the delivery/​install company, but they are a subcontractor to The Floor Store so I don’t think that has any bearing on Shanna and her level of customer support throughout the entire transaction. We were very happy with our overall experience with The Floor Store.
The install was done perfectly and the installation team was great. Friendly/​personable installers. The installation company themselves could have communicated with us better when the install crew were running late on another project and would have to reschedule our job.

My husband and I are completely remodeling the kitchen of a house we just bought. It’s a huge process, full of decisions large and small. We weren’t looking forward to shopping for exactly the right floor, counter, and backsplash tiles. I looked at many online pictures of tile, stone, and vinyl. Eventually I decided I preferred travertine.
My husband then spent a day looking at travertine stone tile in almost every flooring place in San Francisco. He came home with the information that The Floor Store had the best selection of natural stone and imitation stone tiles. (They even have tile that imitates wood flooring!) They’d lent him some huge display boards of natural travertine for a few days. We decided natural stone was a bit too craggy to be practical in our kitchen (we’re slobs when we cook). They also told him natural travertine was too soft and porous for counter tops, and we wanted them to match the floor.
I did more online research and discovered that lovely porcelain imitations of travertine are available. They are suitable for counter tops and backsplashes as well as flooring. Porcelain tile, and especially the installation, costs significantly less than stone.
Today we both went to The Floor Store as our first choice, but we assumed we’d have to shop several additional flooring places. Wrong. We told the sales clerk we wanted porcelain travertine-​look tile. The display boards were all organized by manufacturer, and each manufacturer sells numerous kinds of porcelain and stone tile. The clerk pulled all the boards for porcelain travertine-​look tile and laid them out in a row, so we didn’t have to wander the whole (large) store and go back and forth to decide between tiles. He helped us with advice on every issue from floor preparation to designing a decorative backsplash.
All the tile looked like natural stone, and not like a repetitive tile design. We loved one line immediately because it included Roman-​look decorative pieces. We were nervous about the price, but that tile turned out to be quite reasonable for porcelain and much less than stone. Mission accomplished in time for lunch.

When I realized the old wood floors under my condo’s carpet weren’t salvageable, I headed to the San Francisco store to see what my options were. Shanna helped me out, patiently explaining the differences between hardwood, engineered hardwood, and laminate. When I opted to go for engineered hardwood, she informed me of which types of flooring were the best deal, the most popular, and in stock, since I was on somewhat of a time crunch. It was the final day of the store’s sale, and she said that I could lock in the sale price (and no sales tax) with a small deposit.
Even after I ordered flooring and put down the deposit, the service continued to be great. Shanna was super responsive and quick to correct a minor error (that I missed!) on the estimate/​invoice.
Both material delivery and installation were within the scheduled time, and installation even took less time than estimated. There was no mess left behind. The floors look great, and I would recommend them to anyone who is looking for hardwood flooring. (I’m sure other flooring installations would be just as good.) It was an overall positive experience.

My initial experience with this company was positive; attentive staff, a wide variety of options, the details of cost/​installation were clearly explained. Unfortunately, my experience after this was not the best. The individual assisting me had to be prompted to email necessary paperwork to my HOA. The wood I chose was suddenly unavailable one morning, then available a few hours later. In-​between these few hours I went back to the store to look at other options — long story short, there was a lot of back and forth on the floor options; I do appreciate the employees’ patience with me. I was initially disappointed because I didn’t get the wood I wanted but what I did get looks very good and I am pleased with it. A few days before the job began the materials were delivered to my apartment, except the baseboards. The gentleman doing the installation noted that he could not proceed with the job without the baseboards and one piece for the step. Those were not delivered. I contacted JD at the store asking about these items. The discussion did not go well. «I really wish you had just gone to work.»
The wood piece for the step is a different color than the rest of the wood and the paint on the baseboards looks pretty bad (bubble like?). The man who did the installation offered me a can of white paint which I took to re-​paint them. To the store’s credit they offered to replace the baseboards but that would require getting approval from my HOA to do the work, moving my furniture again (which I had already paid to have moved), and taking more time off of work. It is my choice to be at home for the job. Some may say that’s silly and unnecessary, but it’s certainly my right.
Overall, the floor looks nice. The step is in my closet so the fact that that one piece is a different color isn’t the worst thing in the world and I’m going to fix the baseboards.
If I need any floor work done again, I will not return to the floor store, nor would I refer a friend to this company.

We found our dream home in Pacifica but it had 30 year old filthy carpet. Then we found the Floor Store after trying and running from the big box hardware stores. This was a big purchase for us and we needed selection and service. JD helped me find just what I was thinking of (TONS of choices, but I knew what I wanted). He personally came to measure — and it felt like a friend coming over. From ordering, to delivery to install it was great working with the Floor Store. Thomas and Angel installed in an amazing 2 days and that includes demo’ing the old floors, leveling out the underfloor and installing the new floor. Wow! Professional and courteous gentlemen. After install, JD came out to make sure that we were pleased. Listen — do yourselves a favor — this is a big deal when you put in new floors — go with professionals like the Floor Store. And tell JD that Trish says «Hi!»

The Floor Store staff at their store in San Francisco were all exceptionally personable, professional and patient with us. Shanna especially couldn’t have been have been more pleasant even if she tried. We never felt pressured into purchasing product we didn’t totally love. There was no sense of rushing into the contract and if anything The Floor Store were extremely flexible and patient with our schedule and indecision like tendencies. From Shanna’s professionalism all the way through to the installation team’s thoroughness we had a wonderful experience. I would highly recommend this company, but especially their San Francisco branch.

This place might be nice when you go to buy, but once you buy it everything changes. Wait till you install it. I have scheduled a date and time for installation but they didn’t show up. They didn’t even call. I have scheduled another time and date. They came and told me that they do not move furniture or closet. I had to do all that by myself while the workers went to have some lunch! Seriously?! They didn’t even help with a single thing!!? The lunch trip was supposed to be an hour, but it took them more than 2 hours while i was just waiting. It is just a horrible experience for me.
Do not get fooled by the store size and collection!

Excellent service. I needed carpet for one room within 5 days — a small order by most standards — they were extremely helpful and showed me options patiently, stayed after closing hours to accommodate me, and walked me through the steps of dealing with condos in SF. Once I placed the order the job was done in a timely manner and guess what, I wasn’t even there to oversee it. I would highly recommend Hector as well as JD. The store is also very nice, well lit compared to a few others I went to and had much better options.

Excellent Customer Service! The staff is very helpful, knowledgeable and friendly. Their array of products to select from is vast. I would highly recommend visiting this store for your home improvement needs!

I wish Unilocal!had an option for an extra star because I would give it to The Floor Store in San Francisco. Customer service is always one of the most important parts of an experience when I go into a store and during my recent visit to The Floor Store, that is exactly what I got. I was greeted by a Sales Rep named Shanna D who was incredibly helpful, friendly, knowledgeable, and made the overall experience of shopping for new carpet so much more enjoyable than I expected it to be. Equally as important, the store itself was nice and open, organized, and very clean.
To anyone looking for quality products at a great price tied in with amazing and informative customer service, here is a public service announcement: GO TO THE FLOOR STORE IN SAN FRANCISCO AND ASK FOR SHANNA. It doesn’t get any better than them!

The Floor Store is a warm Welcome to the Soma district in San Francisco. The selections are unbelievable, I have never seen so many wood selection under one roof. The store is clean, and well organized. The staff is friendly & very knowledgeable. The price was perfect. Thank You Hector & Floor Store.