Ross Medical Associates

A few totally incompetent and unprofessional staff. I had to wait 50 minutes to have blood drawn because the woman who scheduled the appointment attempted some kind of work around with the insurance that they later decided was not feasible. Then, I, the patient get blamed. Lost my business permanently.
UPDATE: this office is more unprofessional than I thought. The doctor mails me a letter relaying certain negative things about my bloodwork but doesn’t provide any numerical data, or a copy of my lab work. Or any kind of explanation whatsoever.

Been here a few times with mixed experiences. Sean Plowman PA is great– listened, diagnosed quickly & accurately, and then explained in detail.
Dr. Pandy had a hard time diagnosing, then prescribed a medication that was contraindicated with my condition (he obviously did not review my chart). Front desk staff is friendly when checking in, but beware if you need anything further. A lot of confusion and incompetence. Safety should be a top priority with medical offices! In the end, I had to go to another doctor to get an answer.

Office consult was $ 196 and they wanted to charge $ 132 re-​evaluation. I work in medical billing and these prices along with the attention that the doctor actually gave me on my initial visit were deplorable. I urge anyone to stay away from this facility as they appear to be a group that values the dollar they can make as opposed to helping a patient in need. There are good doctors out there and I work with many of them, but Dr. Pandy and his staff did not take the time to listen to my health issues and work to resolve them in a way that a doctor should.

Always can accommodate patients. Appointment scheduling is easy. Dr pandy listens as well as the nurses and they do everything to find the cause of the problem. Fantastic job overall every time.

Dr Pandy is great! I’m always in and out of the office satisfied and well taken care of. Front desk is so friendly (especially Lauren), and try to accommodate as much as they can.
My daughters doctor was closed one evening and we used Ross medical for their walk in service for her and they did a great job assessing her as well

Our family has visited this location more than 10 times in the last couple of years. I never felt it was horrible service or the Dr. was rude or inattentive. Never felt the care and compassion was even comparable to that of our primary care physician (s). Our last visit, we waited for over an HOUR, oh and this was with an appointment. There was no URGENT in this urgent care facility. Even with the long wait, it rushed to get a script and get out. Hey, why not just have a drive up window and Dr. signing scripts, would be faster and get the same type of attention. Good for a script, not much else.

I prefer to go to this location over Ladera. The receptionist (Lauren) is incredibly sweet. Actually everyone there is amazing! This is a great facility. Thanks Ross San Juan for taking good care of me! :)

This review is directly for Physician Assistant, Dr. Sean Plowman, and Rob who’s a Medical Assistant.
My review is primarily for the Ladera Ranch office location, as I have not been to the other Ross Medical Associate offices.
I am writing this review, because Dr. Sean and Rob have been exceptional in taking care of me as a patient. They are compassionate, thorough, caring, knowledgeable, and take the time. I am a Registered Nurse, so I am used to being the caregiver, so I am writing this review unbiasedly, as I know how it feels to be the RN caregiver, and now also the patient. I am extremely ill, and they have been there for me every step of the way. They are so humble and have treated me with so much support, and care through my illness and this very difficult time.
Many of those working in the medical field see the patient more as the client, especially these days. It’s very difficult finding a doctor who is in the medical field, whom actually cares and goes into medicine for all the right reasons.
As sick as I am… I am very blessed to have their support, and care through my illness. May God always Bless Dr. Sean and his sidekick medical assistant Rob.
Thank you. I am grateful.

Horrible Experience every time I have gone there!!! The receptionists are always different and rude. I chose this practice because I needed a local doctor for myself and family for routine check ups. Every time I have been I have had to wait forever and Dr. Pandy never remembers who we are. Forget about getting refills too! They will never refill any chronic medication unless you come in to see them and then Plan on spending 2 hours ++++
I will be taking my family of 5 somewhere else!

Great place. Did a walk in, they got me in in 20 min. Dr. Pandy was awesome. Very thorough. Definitely my go-​to place.

I was surprised as I expected to wait. There wasn’t one and I was in and out. The doctor, nurse and receptionist were great! I am so relieved as I am not one who likes frequenting the doctors office. I am now on meds to help clear this mess of a virus. Thank you.

Awesome friendly and fast. Knowledgeable and offers great programs for CUSD. Easy to get to and great hours of operation.
9 – 22: I went back for pain associated with Kidney Stones. Dr. was great, treated me for both Kidney Stones or Kidney/​bladder infection. Turned out to be a kidney stone but the fact he treated me for both helped the diagnosis.
Kevin

The rude receptionist no longer is employed at Ross Medical. Unfortunately, the awful doctor who told my 14-​year old daughter she didn’t need my permission for an HPV immunization shot still is. I don’t recommend Ross Medical or Dr. Pandey.

I have been with Ross Medical for 8 years. And there have been many times that I was not happy with the care I or my family received, but too busy to change Doctors. Now I’m just fed up.
Dr Karl Gebhard is a liar! There have been times that I have waited 45 minutes to an hour. When I went in for a heart issue in November, they did an EKG that took about 15 minutes. They charged my insurance $ 102 a prolonged office visit, something my insurance won’t pay. When I went in on two other occasions and asked him if he could remove it, both times said yes, that it was no problem, but when it came to dealing with the billing dept they refuse to remove it and he now refuses to call me back about it.
In June I took my daughter in for a soar throat, he put her on the wrong medicine. She was so sick, I took her back three days in a row with 104 temp. He refused to see her and had another physician look at her. By the third day the dr that looked at her, was stumped! What??? Because of their ignorance my daughter missed camp which cost me $ 600.
Those are just 2 of the things this year. When choosing a physicians office, please do yourself a favor and look somewhere else.

This place is a scam! They will run unnecessary tests and X-​rays etc to charge you and your insurance. I’ve been twice and learned my lesson. The last time i went my son injured his wrist at day care they had me in a panic so I took him to urgent care. They did an X-​ray and told me they weren’t sure what they saw so they were going to send it to the lab. Then they casted my 3yr olds wrist/​forearm (just in case) 3 days later I got a call and his wrist was fine no fracture not broken. Just a big waste of time and money and dealing with a 3yr old and a cast that was unnecessary! They’ve also sent me invoices after both visits that I owe them more money. I’ve even paid cash (didn’t have insurance one visit) and they still tried to send me an invoice that insurance didn’t cover it. All about the $$$ at this place. STAY AWAY

I brought my wife into be seen yesterday. She was turned away with her insurance and told that her insurance was not accepted there. Um we have really good insurance and it is accepted almost everywhere we go. The issue was we were 20 minutes before closing and someone did not want to do the paperwork. The staff is rude and unfriendly. There are plenty of other quality urgent care facilities that are nearby and I highly recommend those.